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Positioning requires that marketers define and communicate only the differences between their brand and its competitors.

A) True
B) False

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Which of the following types of differentiation relates to companies having better-trained personnel who provide superior customer service?


A) channel differentiation
B) services differentiation
C) employee differentiation
D) image differentiation
E) product differentiation

F) B) and D)
G) A) and E)

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A supplier creates better information systems, and introduces barcoding, mixed pallets, and other methods of helping the consumer. The supplier is most likely to be differentiated on its ________.


A) innovativeness
B) reliability
C) insensitivity
D) resilience
E) accuracy

F) B) and E)
G) A) and C)

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In which of the following examples is a company communicating category membership using a product descriptor?


A) Use Zipex for quick and thorough cleaning.
B) Barry's Oats, when you want nutrition and flavor.
C) Clarity offers you the best prices for the best quality.
D) Choose Grissom's for an unparalleled shopping experience.
E) Chloe: All you need for a beautiful you.

F) A) and C)
G) A) and D)

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Which of the following is NOT one of the specific branding guidelines for small businesses?


A) Creatively conduct low-cost marketing research.
B) Leverage as many secondary associations as possible.
C) Focus on building one or two strong brands based on one or two key associations.
D) Create buzz and a loyal brand community.
E) Use a trial-and-error approach.

F) B) and E)
G) A) and B)

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Which of the following is an example of image differentiation?


A) Berry's has an intensive training program for its customer-facing staff, to ensure a consistent service standard.
B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel.
C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors.
D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores.
E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.

F) B) and E)
G) C) and D)

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Which of the following criteria relates to consumers seeing the brand association as distinctive and superior to relevant competitors?


A) desirability
B) differentiability
C) believability
D) deliverability
E) deviance

F) A) and E)
G) None of the above

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A company is more likely to be hurt by current competitors than by emerging competitors or new technologies.

A) True
B) False

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Sally's is a boutique bakery that specializes in cupcakes. Give some methods by which Sally's can position itself without spending a lot on promotions.

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1. Social Media Marketing: Sally's can c...

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Provide an example of a leverageable advantage.

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A leverageable advantage is one that a c...

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The industry concept of competition reveals a broader set of actual and potential competitors than competition defined in just the market concept.

A) True
B) False

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Straddle positioning refers to a brand using different positioning with different categories of competitors.

A) True
B) False

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A good illustration of negatively correlated attributes or benefits is good taste versus bad taste.

A) True
B) False

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Which of the following types of differentiation refers to companies effectively designing their distribution medium's coverage, expertise, and performance to make buying the product easier and more enjoyable and rewarding?


A) services differentiation
B) channel differentiation
C) image differentiation
D) product differentiation
E) employee differentiation

F) A) and E)
G) B) and E)

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Narrative branding is based on deep metaphors that connect to people's memories, associations, and stories.

A) True
B) False

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How can coffee shop chain Belling convey its category membership? List the methods it can use to achieve this.

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The three main ways to convey ...

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One common difficulty in creating a strong, competitive brand positioning is that many of the attributes or benefits that make up the points-of-parity and points-of-difference are ________.


A) negatively correlated
B) always correlated
C) directly proportional
D) never correlated
E) positively correlated

F) B) and E)
G) A) and D)

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Marketers typically focus on brand ________ in choosing the points-of-parity and points-of-difference that make up their brand positioning.


A) equity
B) awareness
C) benefits
D) architecture
E) extensions

F) D) and E)
G) B) and D)

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Associations that make up points-of-difference are based exclusively on product features.

A) True
B) False

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Which of the following ways to convey a brand's category membership relates to well-known, noteworthy brands in a category helping a brand specify its category membership?


A) comparing to exemplars
B) communicating deliverability variables
C) identifying counter examples
D) announcing category benefits
E) relying on the product descriptor

F) None of the above
G) A) and E)

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