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Microsoft,Intuit,and Yahoo are building new facilities in Quincy,WA,a town that previously had a population of 3,500.Along with these new neighbors,the residents of Quincy are also going to get more traffic lights,a strip mall,higher housing prices,and new jobs.This example best illustrates a(n) __________ change that will impact the people and businesses of Quincy.


A) social
B) regulatory
C) competitive
D) economic
E) technological

F) A) and B)
G) C) and D)

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The recent large decline in __________ has had a psychological impact on consumers who tend to spend more when they feel their net worth is rising and postpone purchases when it declines.


A) automobile prices
B) fuel prices
C) the number of people competing for jobs
D) consumer confidence
E) property values

F) B) and C)
G) C) and E)

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The social forces in the environment include the __________ and the culture of the population.


A) living standards
B) social classes
C) cohorts
D) ethics
E) demographic characteristics

F) C) and E)
G) All of the above

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Which of the following is a socializing force that dictates what is morally right and just?


A) federal regulatory agencies like the FTC
B) federal,state,and local legislation
C) the U.S.Supreme Court
D) culture
E) organizational core values

F) A) and B)
G) A) and E)

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Coca-Cola hired "brand police" to make sure that the Coca-Cola brand name and logo are not used without written permission.Why is Coca-Cola so rigorous in protecting its trademark?


A) Coca-Cola risks losing its generic status.
B) In order to maintain the use of its widely recognizable trademark,Coca-Cola must prevent the name from becoming generic.
C) The Robinson-Patman Act conferred ownership of the Coke name and other trademarked property to the Coca-Cola Company.
D) The government will file charges for trademark infringement only if the owner of the trademark has documented proof of wrongdoing.
E) By protecting its trademark,Coca-Cola is protecting the entire soft drink industry from indirect competition.

F) B) and C)
G) A) and E)

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A firm conducting an environmental scan of the marketplace might uncover key __________ like the growth of social networks or the increasing economic impact of Asia.


A) profits
B) responsibilities
C) idealisms
D) codes
E) trends

F) A) and E)
G) D) and E)

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A local pet supplies boutique had a good year with rising revenues and reduced operating costs that resulted in the owner receiving personal income of approximately $100,000.One-third of that was taken for local,state,and federal income taxes and another third went to pay for a home mortgage,car payments,food,clothing,and other necessities.What is the remaining third called?


A) gross income
B) bonus income
C) discretionary income
D) disposable income
E) profit

F) A) and D)
G) D) and E)

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Younger members of Generation Y born since 1994 are referred to as


A) baby boomers.
B) baby busters.
C) millennials.
D) echo boomlets
E) Gen Y siblings

F) A) and E)
G) A) and B)

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What is environmental scanning? How is it used in marketing?

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Environmental scanning is a process of a...

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Americans born between 1977 and 1994 are referred to as __________.


A) Generation X
B) baby boomers
C) Generation Y
D) baby busters
E) Generation Z

F) D) and E)
G) C) and E)

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Describe the three major concepts of social responsibility.

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The three concepts of social responsibil...

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Which of the following is an example of green marketing?


A) McDonald's adding apple snacks to its Happy Meals targeted at children.
B) Lowe's and Home Depot discontinuing the sale of lumber and other wood products.
C) Levi-Strauss marketing prewashed jeans.
D) Joe's Lawn Service offering a special spring cleanup promotion.
E) Walmart implementing buying practices that encourage it suppliers to use containers and packing made from corn,not oil-based resins.

F) A) and D)
G) D) and E)

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Ultimately,ethical choices are based on


A) the personal moral philosophy of the decision maker.
B) societal culture and norms.
C) business culture and industry practices.
D) laws enacted by Congress and regulations by federal and state governments.
E) chance and opportunity.

F) A) and E)
G) B) and D)

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An information- and communication-based electronic exchange environment mostly occupied by sophisticated computer and telecommunications technologies and digitized offerings is referred to as __________.


A) Internet marketing
B) marketspace
C) electronic commerce
D) marketplace
E) e-exchange

F) A) and C)
G) B) and C)

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Which of these laws came about as a response to the 1960s grassroots movement known as consumerism?


A) Robinson-Patman Act
B) Clayton Act
C) Digital Millennium Copyright Act
D) FTC Act
E) Consumer Product Safety Act

F) B) and C)
G) A) and E)

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For 18 months,Warner-Lambert Co.was required to include the following statement in all television advertisements for Listerine: "Listerine will not help prevent colds or sore throats or lessen their severity." The FTC imposed this requirement because previous advertising had caused consumers to believe Listerine was effective against colds.This is an example of the FTC action of


A) corrective advertising.
B) deceptive advertising.
C) unethical advertising.
D) cease-and-desist advertising.
E) self-regulation.

F) B) and D)
G) A) and C)

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HSBC Bank International Ltd.(Europe's largest bank) selected its advertising agency because that agency was "always sensitive to the possibility that something might not translate well or may offend superstitions about colors or numbers." Its advertising agency was incorporating


A) psychographic differences.
B) population inputs.
C) multicultural marketing.
D) a value consciousness.
E) macroeconomics.

F) B) and C)
G) A) and E)

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Moral idealism refers to


A) a personal moral philosophy that focuses on the greatest good for the greatest number by assessing the costs and benefits of the consequences of ethical behavior.
B) a democratic consensus of moral principles and laws that govern the behavior of individuals based on legislation adopted at the federal,state,and local levels.
C) a societal moral philosophy based on the Golden Rule of the Judeo-Christian ethic embodied in the U.S.Constitution's Bill of Rights.
D) a formal statement of ethical principles and rules of conduct.
E) a personal moral philosophy that considers individual rights or duties as universal,regardless of the outcome.

F) A) and B)
G) A) and E)

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Kodak,Fuji,and Agfa control the majority of sales for traditional 35mm photographic film.The photographic film industry is an example of a(n) __________.


A) monopoly
B) mega monopoly
C) oligopoly
D) pure competition
E) monopolistic competition

F) B) and C)
G) A) and D)

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The __________ makes it unlawful to discriminate in prices charged to different purchasers of the same product,where the effect may substantially lessen competition or help to create a monopoly.


A) Fair Trade Act
B) Clayton Act
C) Lanham Act
D) Robinson-Patman Act
E) Unfair Practices Act

F) A) and D)
G) C) and D)

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