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Exam 8: Management and Leadership

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Question 101

Multiple Choice

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Ed Flavorman,the chief executive of Flavor Best Ice Cream,believes that alternative plans are almost as important as the primary operational plans because the market is so competitive and unpredictable.Ed endorses:

A) tactical planning.
B) retroactive planning.
C) concurrent planning.
D) contingency planning.

E) B) and D)
F) All of the above

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Question 102

Multiple Choice

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The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:

A) directing.
B) leadership.
C) planning.
D) forecasting.

E) A) and B)
F) A) and C)

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Question 103

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The trend toward stakeholder-oriented organizations has made it easier for managers to maintain control over what the firm does.

The weakest link in the control process tends to be:

________ is the most needed skill by managers and leaders because all the other functions depend on it.

Which of the following would be a concern addressed in a strategic plan?

A(n) __________ is used by an organization to show who is accountable for the completion of specific work and who reports to whom.

Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

The first step in the controlling process is to monitor and record the actual results.

_______________ is the art of getting things done using organizational resources.

Planning is the function of management that involves anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

The four key management functions are planning,organizing,leading,and controlling.

Gina Raiter,the president and CEO of AutoMotion Auto Service Centres,has asked several managers and employees to help establish a statement to outline the fundamental purposes of their company.The result of this effort is likely to be a document known as a(n) :

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

________ involves setting the organization's vision,goals,and objectives.

When businesses empower their employees,the role of a manager becomes less that of a "boss" and more that of a coach,counsellor,or team player.

Adriana is a manager for a small manufacturing firm.She spends most of her time assigning specific tasks to workers and evaluating their performance on a daily basis.These responsibilities suggest that Adriana is a middle manager.

Contingency planning is most important in markets where conditions are relatively stable and market growth is predictable.

Jack,a manager with Tiny Tots Toy Company,has just participated in a meeting that looked at future trends in the toy industry,and identified new challenges and opportunities for Tiny Tots.Jack's participation in this meeting was part of the organizing function of management.

____________ is the management function that involves determining whether an organization is progressing toward its goals,rewarding employees for doing a good job,and taking corrective action when they are not.