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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 51

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Backstreet Books,an eclectic bookstore on a large college campus is owned by a large bookstore chain.Corporate HR knows that sexual harassment in the workplace is a serious issue.In order to provide consistency in its effort to train employees about sexual harassment,HR management created _____________.Employees have a flexible time period when they can log-on and receive exactly the same training as employees in all of the company owned and managed bookstores.

A) online training
B) off-the-job training
C) vestibule training
D) simulation training

E) B) and C)
F) B) and D)

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Question 52

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Frank has thirty years of service as a manager for his company.He remembers when managers had almost complete freedom to fire workers.Frank thinks this is only fair."After all," Frank points out,"workers quit whenever they get a better offer.Shouldn't managers have as much freedom to fire workers as the workers have to quit?" Frank's comments suggest that he believes in the doctrine of:

A) bonded employment.
B) reciprocated employment.
C) employment by mutual consent.
D) employment at will.

E) C) and D)
F) A) and B)

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Question 53

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Employment tests should focus on general job skills rather than skills that are related directly to the job.

Which of the following statements is the most accurate description of the impact the Americans with Disabilities Act of 1990 ADA) has had on businesses?

Keep on Truckin' School for Truck Drivers is proud of its training methods.Before its students are ever allowed on the road with a big rig,they are taught safe driving techniques with the help of sophisticated,computerized equipment that comes as close as possible to duplicating real driving conditions,right down to the sights,sounds,bumps and vibrations experienced on the road.Keep on Truckin' is using a training method known as job replication.

Which of the following statements about recruiting is most accurate?

One of the main complaints made by critics of employment tests is that these tests:

Dramatic changes in the U.S.labor force will make the work of human resource managers more interesting,and more difficult,in the future.Identify and describe three trends that will challenge future human resource managers.

Job sharing has received a great deal of attention in recent years as more women with small children have entered the labor force.

Performance appraisals are very useful for new,inexperienced workers and first-line managers,but have little value for top management.

Mollie Herndon is an office manager at Beaux Neaux Legal Services.The company's top management recently announced it was adopting a 360-degree review process as part of the performance appraisals of its office managers.Once this policy goes into effect,Mollie can expect her evaluations to include feedback from both the managers above her and the employees she supervises.

Hector Cruz is receiving training in maintaining and repairing assembly line robots at a school that uses equipment very similar to that used on his new job at Blast Off Technologies.His classroom training is called vestibule training.

As new parents,Sean and Lindsey applied for family medical leave to care for their new infant son.According to U.S.law,Sean and Lindsey:

Temporary help services,job fairs and the Internet are external sources for recruitment.

Companies compete with other firms for good employees.

A common way of compensating teams is a ___________ system,in which bonuses are based on improvements over a previous performance baseline.

Top managers at Unifaze Corporation have decided that the company must downsize,but are concerned about the effect the reduction in employment will have on the morale of the remaining employees.One way top management could keep morale from suffering would be to establish an early retirement program.

As a salesman,Rob Lytle's pay is based on a percentage of his total sales.This type of pay arrangement is known as a commission.

Over the next ten to fifteen years,most firms will discontinue apprenticeship programs as changes in technology make this type of training obsolete.

It is challenging for HR managers to deal with a declining economy that results in a short-term preference for part-time and/or temporary employees;and,a trend to outsource jobs,even though there are skilled employees who are willing to work.