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Exam 10: Motivating Employees

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Question 111

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A major problem with the MBO approach is that it provides no way for employees to provide input into the goal-setting process.

A) True
B) False

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Question 112

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When it comes to motivating Millennials and Gen Xers, it is important for managers to know that they have a few things in common. One important likeness is

A) they don't like large families.
B) they expect change.
C) neither group was raised by baby boomers.
D) neither group has advanced to management positions.

E) A) and D)
F) B) and D)

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Question 113

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According to Maslow, if you have a self-esteem problem, you probably will not be able to concern yourself with developing to your fullest potential.

Rewards that come from someone else in recognition of good work are ________ rewards.

Three elements were basic to Taylor's approach: time, methods, and rules of work.

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

The tendency for people to behave differently when they know they are being studied is known as the

High-context cultures tend to jump right in and get work done without worrying about developing close work relationships.

When studying the differences in generations, it is fair to say that many ideas that each group shares result from common experiences during the first 10 years of life.

Members of Generation X tend to be more independent and need less feedback than members of older generations.

________ emphasizes motivating the worker through the characteristics of the job itself.

Based on Herzberg's theory of motivators, job enrichment will motivate employees to satisfy higher-order needs.

Management by objectives (MBO) is a goal-setting theory model that sets goals by getting all employees active in the goal formulation process, committing employees to meeting the goals, and then monitoring performance.

________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.

While Maslow's research categorized a person's needs in terms of higher-order and lower-order needs, Herzberg's research recognized that

Theory Y managers are likely to use empowerment to motivate employees.

Referring to Maslow's Hierarchy of Needs Theory, one would agree that U.S. workers are more often interested in satisfying their physiological and safety needs, as opposed to their self-esteem needs.

Douglas McGregor described two very different sets of managerial attitudes about employees, which he called

Evan, a manager at a department store, believes most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Evan's views are consistent with ________ management.

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.