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Exam 8: Performance Management

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Question 21

True/False

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One of the benefits of the forced-choice method is that it is immediately clear which choice is more favorable, thereby eliminating bias.

A) True
B) False

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Question 22

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TrueBlue wants to gather accurate information about middle managers on dimensions such as leadership ability, ability to delegate, and employee supportiveness. Subordinate evaluations would be good for this purpose.

A) True
B) False

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Question 23

True/False

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One disadvantage of peer evaluations is the belief that they contain more biases and furnish less valid information than appraisals by superiors.

Senior management at TrueBlue feels that the current performance appraisal method is too vague and rather subjective. They might want to consider incorporating either a behavioral checklist or critical incident method in order to increase specificity.

When evaluating their employees, managers at TrueBlue focus on measurable contributions that the employees make to the company, rather than just focusing on employee characteristics. TrueBlue is taking a results-oriented approach to performance review.

Results evaluations often give employees responsibility for their outcomes and discretion over the way they accomplish them.

Freedom from criterion deficiency of performance appraisals refers to the extent to which

A performance rating error in which the rater tends to give employees either extremely high or extremely low ratings is referred to as a(n)

Criterion contamination occurs when factors outside an employee's control influence his or her performance.

The choice of performance evaluation method to use depends upon the purpose of the evaluation.

In their evaluation of the current employee review program in place at TrueBlue, HR managers found that the information gathered tends to be comprehensive as it comes from many perspectives. At the same time, though, combining all the responses is complex, and opinions are often conflicting. Based on this information, it is likely that TrueBlue uses 360-degree reviews.

The three basic types of formats for providing feedback during a performance evaluation meeting or feedback session are

​Which of the following is NOT a reason for the failure of appraisal programs?

​Which of the following is NOT a disadvantage of the essay method?

Measurable and quantifiable performance objectives are requirements for a successful MBO program.

Administrative purposes of performance appraisal include all of the following EXCEPT

An audit of TrueBlue's performance appraisal process found that it was inexpensive to develop and was easy to use, but that it was not particularly useful for employee counseling or for allocating rewards. TrueBlue most likely uses what review method?

TrueBlue uses an evaluation form for sales reps which lists several specific behaviors, such as "follows up on customer leads" and "identifies potential contacts." Raters indicate how frequently the employee engages in each behavior on a scale of 1 to 5, representing the extremes of Never and Always. This is an example of a BOS.

A common problem with performance management systems is that they

Subordinate evaluations should be used primarily for developmental purposes.