Question 1

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-Josh gets upset because Cassandra did not text him back.

Accepted Answer

A)  impervious
B)  tangential
C)  personalized complaining
D)  impersonal
E)  irrelevantF) B) and E)
G) C) and E)

Question 2

Acknowledgment is more confirming than recognition.

Accepted Answer

A) True 
 B)False

Question 3

You shouldn't have to repeat the assertive message format if you express yourself clearly in the first place.

Accepted Answer

A) True 
 B)False

Question 4

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors.
-"Sure, I'll be glad to show you how this program works, and I know you'll get the hang of it soon!"

Accepted Answer

A)  empathy
B)  provisionalism
C)  equality
D)  problem-orientation
E)  descriptionF) D) and E)
G) A) and D)

Question 5

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format.
-"Because we were five minutes late, we couldn't be seated until intermission."

Accepted Answer

A)  feeling
B)  behavior
C)  interpretation
D)  consequence
E)  intentionF) A) and E)
G) A) and D)

Question 6

When others confront us with attacks on our presenting self, we are likely to become defensive.

Accepted Answer

A) True 
 B)False

Question 7

If an attack to our presenting self is justified, we will not react defensively.

Accepted Answer

A) True 
 B)False

Question 8

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"That's the way of the world.Get used to it."

Accepted Answer

A)  evaluation
B)  control
C)  neutrality
D)  superiority
E)  certaintyF) C) and E)
G) A) and D)

Question 9

In order to truly respond nondefensively to criticism you must always agree with the critic's judgment of you.

Accepted Answer

A) True 
 B)False

Question 10

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"How many times do you think I'll have to explain this to you?!"

Accepted Answer

A)  evaluation
B)  control
C)  neutrality
D)  superiority
E)  certaintyF) C) and D)
G) A) and B)

Question 11

Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is the best supportive alternative to the accusation, "You just don't try hard enough."

Accepted Answer

A)  "You should try harder."
B)  "You give up too easily."
C)  "I'm worried you'll fail with two D's."
D)  "You should study two hours every night."
E)  "It's time we had a talk about trying."F) A) and E)
G) B) and D)

Question 13

Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and signaled awareness that Brianne was waiting.Brianne would've felt better if the clerk had at least __________ her while she was waiting.

Accepted Answer

A)  recognized
B)  acknowledged
C)  endorsed
D)  been assertive with
E)  responded nondefensivelyF) C) and E)
G) All of the above

Question 14

Children whose parents use more confirming messages tend to have higher self-esteem and less stress.

Accepted Answer

A) True 
 B)False

Question 15

Employees usually do not appreciate open-door policies at work because it makes their bosses seem weak.

Accepted Answer

A) True 
 B)False

Question 16

Fifteen percent of students report having abused someone online, and 30 percent report having been victims of cyberbullying themselves.

Accepted Answer

A) True 
 B)False

Question 17

Just recognizing the other person isn't enough to be considered confirming.

Accepted Answer

A) True 
 B)False

Question 18

Perception makes little difference in determining whether a message is disconfirming.

Accepted Answer

A) True 
 B)False

Question 19

Stating your intentions is an important element of an assertive message.

Accepted Answer

A) True 
 B)False

Question 20

Defensiveness is the process of protecting your

Accepted Answer

A)  interpretations.
B)  sense data.
C)  perceived self.
D)  presenting self.
E)  None of the above answers are correct.F) B) and C)
G) A) and E)

Exam 10: Improving Communication Climates

If an attack to our presenting self is justified, we will not react defensively.

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"Because we were five minutes late, we couldn't be seated until intermission."

Correct AnswerverifiedShow Answer

Perception makes little difference in determining whether a message is disconfirming.

Correct AnswerverifiedShow Answer

Which of the following statements is the best supportive alternative to the accusation, "You just don't try hard enough."

Correct AnswerverifiedShow Answer

In order to truly respond nondefensively to criticism you must always agree with the critic's judgment of you.

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"Sure, I'll be glad to show you how this program works, and I know you'll get the hang of it soon!"

Correct AnswerverifiedShow Answer

Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and signaled awareness that Brianne was waiting.Brianne would've felt better if the clerk had at least __________ her while she was waiting.

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"That's the way of the world.Get used to it."

Correct AnswerverifiedShow Answer

Employees usually do not appreciate open-door policies at work because it makes their bosses seem weak.

Correct AnswerverifiedShow Answer

When others confront us with attacks on our presenting self, we are likely to become defensive.

Correct AnswerverifiedShow Answer

Stating your intentions is an important element of an assertive message.

Correct AnswerverifiedShow Answer

Acknowledgment is more confirming than recognition.

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Josh gets upset because Cassandra did not text him back.

Correct AnswerverifiedShow Answer

Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.

Correct AnswerverifiedShow Answer

Fifteen percent of students report having abused someone online, and 30 percent report having been victims of cyberbullying themselves.

Correct AnswerverifiedShow Answer

Defensiveness is the process of protecting your

Correct AnswerverifiedShow Answer

Children whose parents use more confirming messages tend to have higher self-esteem and less stress.

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"How many times do you think I'll have to explain this to you?!"

Correct AnswerverifiedShow Answer

You shouldn't have to repeat the assertive message format if you express yourself clearly in the first place.

Correct AnswerverifiedShow Answer

Just recognizing the other person isn't enough to be considered confirming.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified