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Exam 15: Innovating and Changing

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Question 31

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________ is the tendency of managers to miss the significance of disruptive changes because they are focused on investing in and making incremental improvements to their core profitable businesses.

A) The black swan effect
B) A fundamental attribution error
C) Survivor's syndrome
D) The glass ceiling effect
E) Innovator's dilemma

F) A) and C)
G) A) and B)

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Question 32

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Describe any two effective approaches to managing resistance and enlisting cooperation.

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Answers may vary. Two of the effective a...

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Question 33

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"Our new start-up has an innovative product, a new website, and a new name. I'm eager to talk to potential customers. Why do we have to spend so much time in planning and strategy?" asked Jonathan. "Because I want to build a company that is enduringly great," replied Stan, CEO of TruLife Group, "and that requires that we have ________, know what they are and what they mean, and live by them, year after year."

________ compares an organization's practices and technologies with those of other companies.

________ will lead to sustained, superior performance in organizations.

________ refer to special temporary project structures established by a company that are isolated from the rest of the organization and allowed to operate under different rules.

"Some of our competitors are putting us to shame with their use of technology-not only out in the field, but at the current tradeshow," said Marty. "I toured all of the tradeshow displays and took notes on what our competitors are doing, so that we can compare our practices and technologies with those of our competitors. I'll bet we can learn a thing or two." Marty has been engaged in

Needs that customers acknowledge and try to satisfy are

________ is a process by which a product, service, or business model takes root initially in simple applications and then moves "up market," eventually displacing established competitors.

Stephanie Miller, factory manager at Stratford Manufacturing, told his shift supervisor, "Billy, our target reject rate is 1.5 percent or less. Your shift usually does a lot better than that, but your reject rate has been averaging 3 percent for the past month. That's unacceptable." Stephanie has identified a

Continuous learning is a repeating cycle of ________ throughout one's career.

Responding to pressure after a problem has arisen is known as

"Dennis, we have the organization, the manpower, and the marketing to deliver the technology to our customers; however, we don't own the patent upon which the technology will be based," argued Austin. "TriGroup, the patent owner, is too small to commercialize any technologies. Significant effort will be required to convert the patent into a viable technology. Buying the patent or TriGroup would be too expensive. I recommend that, instead, we form a ________ to jointly develop the technology."

"Ryoo, you're in a rut. You must expand your horizons and your knowledge," said his mentor and former manager, Neal. Neal should advise Ryoo to continuously ________ in order to explore, discover, and take action, repeating this cycle as he progresses in his career, making opportunity and advantage renewable.

A function of a technical innovator is to

Organizations must consider the feasibility of technological innovations because technical obstacles represent barriers to progress.

Describe the different strategies used by companies to compete in an uncertain future.

Explain at least three technology acquisition alternatives.

Total organization change involves introducing and sustaining multiple policies, practices, and procedures across multiple units and levels.

In organizations without the skills needed to implement an innovation, even