Question 1

When sending powerful and persuasive messages, you need to avoid messages that are

Accepted Answer

A)   simple.
B)   told with stories.
C)   exciting.
D)   emotionless.
E)   informative.F) B) and E)
G) A) and B)

Question 2

The employees of an organization have heard rumors about rapidly dropping profits and impending layoffs. The grapevine is abuzz with bad news. People are nervous and anxious, and are starting to believe whatever is being said without verifying the source. In this situation, an appropriate action for a manager to take is to

Accepted Answer

A)   block all forms of electronic communication in the office.
B)   restrict the length of breaks taken by the employees.
C)   fire employees found spreading false stories.
D)   closely monitor each employee's activities in the office.
E)   neutralize the rumor by openly confirming any parts that may be true.F) B) and E)
G) A) and D)

Question 3

True two-way communication means not only that a receiver provides feedback but also that the sender is receptive to the feedback.

Accepted Answer

A) True 
 B)False

Question 4

Hector Madrid, CEO of BridgePoint Electronics, said to his division vice presidents, "For our corporate business plan for next year, I want each of you to work with your management teams to develop a SWOT analysis for your division, delivered to me no later than two weeks from today." The vice presidents' submission of SWOT analyses, based upon feedback from their management teams, to the CEO is an example of ________ communication.

Accepted Answer

A)   downward
B)   upward
C)   horizontal
D)   grapevine
E)   intrapersonalF) A) and E)
G) D) and E)

Question 5

________ is used in the business world to communicate with the external environment-for example, by sharing information about product uses or corporate social responsibility efforts.

Accepted Answer

A)   Surfing
B)   Phishing
C)   Browsing
D)   Blogging
E)   MappingF) C) and E)
G) A) and B)

Question 6

Coolness, lack of interest, and a feeling of superiority are all signals of

Accepted Answer

A)   negative verbal communication.
B)   negative nonverbal communication.
C)   positive verbal communication.
D)   positive nonverbal communication.
E)   status updates.F) A) and B)
G) None of the above

Question 7

Dillion is being trained at his new job, but is having trouble communicating with his trainer, Amber. As a result, Amber feels that Dillon is negative and not willing to work. Even when talking with him, she still feels he is insincere because she has preconceived notions from his past behavior. In this scenario, Amber's ________ does not allow her to interpret Dillon's statements correctly.

Accepted Answer

A)   perception
B)   self-efficacy
C)   locus of control
D)   self-esteem
E)   motivationF) B) and D)
G) All of the above

Question 8

Jacob sends an e-mail to his team describing the implementation of a new work practice. However, in the e-mail he does not solicit comments or suggestions from his subordinates. He feels that the subordinates lack the experience required to effectively evaluate the various implications of the new practice. This is an example of

Accepted Answer

A)   interactive communication.
B)   participative decision making.
C)   one-way communication.
D)   participative problem solving.
E)   nonverbal communication.F) B) and E)
G) A) and E)

Question 9

You are under a(n)  ________ if you think there is a perfect correlation between what you say and what people hear.

Accepted Answer

A)   misconception
B)   illusion
C)   delusion
D)   hallucination
E)   spellF) C) and E)
G) A) and E)

Question 10

________ is any interference in the communication process that blocks perfect understanding.

Accepted Answer

A)   A cue
B)   Noise
C)   An amplifier
D)   Reinforcement
E)   AmbiguityF) A) and B)
G) A) and C)

Question 11

An advantage of oral communication is that the

Accepted Answer

A)   message can be revised several times before being released.
B)   receiver can gauge the sender's sincerity.
C)   message remains the same even after it is relayed through others.
D)   receiver has more time to think about the message.
E)   message becomes a permanent record that can be saved.F) None of the above
G) B) and C)

Question 12

People are more likely to remember and buy into a speaker's message if the speaker can

Accepted Answer

A)   exclude emotional content from it.
B)   express it as a simple story.
C)   include jargon in it.
D)   express it using fancy words.
E)   avoid using nonverbal signals while communicating it.F) B) and C)
G) C) and D)

Question 13

Ryan, a team leader, completed the performance analysis of his team members. Before the team members could access them, Ryan sent the reports to a senior manager via e-mail. Which of the following is a reason why he should avoid using electronic media to send the report?

Accepted Answer

A)   Electronic media does not provide a permanent record of communication for later reference.
B)   Sensitive or private information can be leaked or sent to a wrong recipient.
C)   Electronic media is an inaccurate tool to deliver routine messages.
D)   Electronic media may not be effective for solving some types of complex problems.
E)   Messages do not remain the same after they have been relayed to others.F) A) and B)
G) C) and E)

Question 14

A disadvantage of using electronic media at work is that

Accepted Answer

A)   expenses are increased.
B)   private information may get leaked.
C)   decision making becomes inefficient in terms of quality.
D)   information can be shared only within small groups.
E)   simple problems cannot be solved.F) C) and D)
G) C) and E)

Question 15

_____is true dialogue between two committed people engaged in joint problem solving.

Accepted Answer

A)   Coaching
B)   Sponsoring
C)   Filtering
D)   Managing
E)   CommunicatingF) A) and D)
G) A) and E)

Question 16

Discuss 10 ways in which listening can be improved.

Accepted Answer

Besides using reflection, you can improv...

Question 17

An advantage of ________ communication is that the receiver of a message can gauge a sender's sincerity.

Accepted Answer

A)   written
B)   oral
C)   perceptive
D)   filtering
E)   massF) All of the above
G) A) and E)

Question 18

Matt, a human resource manager, wants to inform all the employees about the annual renewal of the health care policy adopted by the company. The message will be simple and routine. Based on media richness, which of the following would be the most appropriate medium to communicate this message?

Accepted Answer

A)   face-to-face discussion
B)   telephone
C)   one-on-one interview
D)   e-mail
E)   small group meetingF) C) and E)
G) B) and C)

Question 19

"I can't believe it! We've spent 18 months developing a relationship with that client. Our families have even socialized together. We've become friends. And they use a one-sentence memo to tell us that we were not selected for the big contract! Not a word of thanks, not a clue as to why we were not selected. I'm very disappointed," said Hugh, Vice President of Sales. Hugh was particularly disappointed because

Accepted Answer

A)   a personal text message would have been the richest medium for communicating this information.
B)   a personal note would have been the richest medium for communicating this information.
C)   memos are the least rich medium for communicating this information.
D)   a phone call would have been a richer medium for communicating than a face-to-face conversation.
E)   a face-to-face meeting would have been just as rich as an electronic mail message.F) C) and E)
G) D) and E)

Question 20

Edgar gives a formal presentation to his team members about the new software that he has recently reviewed and favors. However, some members of the team disagree with Edgar. Edgar, irritated at being challenged, feels that the team members are making excuses for being lazy. In the context of this scenario, Edgar's judgment has been influenced by

Accepted Answer

A)   his self-efficacy.
B)   social facilitation effect.
C)   noise.
D)   groupthink.
E)   his perception.F) A) and E)
G) A) and D)

Exam 13: Communicating

_____is true dialogue between two committed people engaged in joint problem solving.

Correct Answer
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Correct Answer
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People are more likely to remember and buy into a speaker's message if the speaker can

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Matt, a human resource manager, wants to inform all the employees about the annual renewal of the health care policy adopted by the company. The message will be simple and routine. Based on media richness, which of the following would be the most appropriate medium to communicate this message?

Correct Answer
verified

An advantage of oral communication is that the

Correct Answer
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Correct Answer
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Coolness, lack of interest, and a feeling of superiority are all signals of

Correct Answer
verified

When sending powerful and persuasive messages, you need to avoid messages that are

Correct Answer
verified

________ is any interference in the communication process that blocks perfect understanding.

Correct Answer
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Discuss 10 ways in which listening can be improved.

Correct Answer
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Besides using reflection, you can improv...
View Answer

You are under a(n) ________ if you think there is a perfect correlation between what you say and what people hear.

Correct Answer
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True two-way communication means not only that a receiver provides feedback but also that the sender is receptive to the feedback.

Correct Answer
verified

Correct Answer
verified

________ is used in the business world to communicate with the external environment-for example, by sharing information about product uses or corporate social responsibility efforts.

Correct Answer
verified

A disadvantage of using electronic media at work is that

Correct Answer
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An advantage of ________ communication is that the receiver of a message can gauge a sender's sincerity.

Correct Answer
verified

Correct Answer
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Ryan, a team leader, completed the performance analysis of his team members. Before the team members could access them, Ryan sent the reports to a senior manager via e-mail. Which of the following is a reason why he should avoid using electronic media to send the report?

Correct Answer
verified

Exam 13: Communicating

_____is true dialogue between two committed people engaged in joint problem solving.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

People are more likely to remember and buy into a speaker's message if the speaker can

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Matt, a human resource manager, wants to inform all the employees about the annual renewal of the health care policy adopted by the company. The message will be simple and routine. Based on media richness, which of the following would be the most appropriate medium to communicate this message?

Correct AnswerverifiedShow Answer

An advantage of oral communication is that the

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Coolness, lack of interest, and a feeling of superiority are all signals of

Correct AnswerverifiedShow Answer

When sending powerful and persuasive messages, you need to avoid messages that are

Correct AnswerverifiedShow Answer

________ is any interference in the communication process that blocks perfect understanding.

Correct AnswerverifiedShow Answer

Discuss 10 ways in which listening can be improved.

Correct AnswerverifiedBesides using reflection, you can improv...View AnswerShow Answer

You are under a(n) ________ if you think there is a perfect correlation between what you say and what people hear.

Correct AnswerverifiedShow Answer

True two-way communication means not only that a receiver provides feedback but also that the sender is receptive to the feedback.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

________ is used in the business world to communicate with the external environment-for example, by sharing information about product uses or corporate social responsibility efforts.

Correct AnswerverifiedShow Answer

A disadvantage of using electronic media at work is that

Correct AnswerverifiedShow Answer

An advantage of ________ communication is that the receiver of a message can gauge a sender's sincerity.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Ryan, a team leader, completed the performance analysis of his team members. Before the team members could access them, Ryan sent the reports to a senior manager via e-mail. Which of the following is a reason why he should avoid using electronic media to send the report?

Correct AnswerverifiedShow Answer

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Besides using reflection, you can improv...
View Answer

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