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Exam 4: Ethics and Corporate Responsibility

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Question 41

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The ________ responsibilities of business are to produce goods and services that society wants at a price that perpetuates the business and satisfies its obligations to investors.

A) economic
B) legal
C) ethical
D) political
E) philanthropic

F) A) and B)
G) A) and C)

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Question 42

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Many factors create a climate conducive to unethical behavior. One of these is an unwillingness to take an ethical stand that may impose financial costs. For the first part of the answer, provide a real or hypothetical specific example of this factor, showing how it contributes to a real or hypothetical specific unethical decision or action. For the second part of the answer, discuss how a manager responded or might respond when confronted with this specific example.

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Question 43

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A sales manager, Dev, is facing an ethical situation wherein his bicycle company that specializes in mountain bikes sold a bicycle with a defective component. If he informs the customer and issues a recall, it would cost him a substantial amount of money. If the bike malfunctions, there is a very small chance that it could cause serious injury to a cyclist who might use it on rough terrain. He decides to use the egoism approach to decision making and remain silent about the defect, because he

In accordance with the goals of transcendent education, ________ is described as speaking out against unethical actions.

Identify an example of an ethical dilemma in the workplace, describe the two or more values that are in conflict and why they are in conflict, and describe what steps a manager might take to address the dilemma.

CEO pay packages, wages, antibrand attitudes, and religion at work are some of the ________ that challenge American managers and employees today.

Alejandra, owner of a small craft shop, inadvertently sold decorative wall hangings that included hazardous lead-based paint. The paint was a very small part of the finished product, and the crafts were intended to hang well above the reach of small children and pets. Nonetheless, when Alejandra learned that the crafts contained the hazardous paint, she contacted each buyer, took back the crafts she had sold them, and replaced the crafts with products that did not contain the hazardous paint. She acted as a mature businessperson with good moral character by using the ________ approach to ethical decision making.

John, a sales manager, has a difficult ethical decision to make regarding one of his clients. In evaluating his ethical duties, he knows that ________, among other criteria.

________ is an ethical system which states that all people should uphold certain values that society needs to function.

In the context of corporate social responsibility, ________ responsibilities are to obey local, state, federal, and relevant international laws.

In the context of business ethics,

According to Kohlberg's model of cognitive moral development, people in the ________ stage see beyond authority, laws, and norms and follow their self-chosen ethical principles.

An ethics program that is designed to instill in people a personal responsibility for ethical behavior is called a(n) ________ ethics program.

Moral awareness begins with

Buzz Norris, a project manager, finds an envelope in his office mail box. The return address indicates that it was sent by Bill Holman, salesman for Fine Products, a long-time supplier to Buzz's firm. Inside the envelope is a "thanks for the business" note and $2,000 in cash. Afraid that he will be perceived as receiving a "kickback," Buzz immediately takes the envelope and cash to his manager to report what he found. Buzz uses ________ as an ethical system in his decision making.

________ ethics programs are designed by corporate counsel to prevent legal violations.

A(n) ________ is a situation, problem, or opportunity in which an individual must choose among several actions that must be evaluated as morally right or wrong.

Employees, organizations, and communities thrive over the long term when managers apply ethical standards that direct them to act with integrity.

"That's a problem that is endangering the public! Our company needs to immediately stop production and solve it!" warned Daniel. His manager, Dominic, said, "Daniel, we're not going to solve any problem that means spending money. Our profits are behind plan this quarter." An unwillingness to take an ethical stand that may impose financial costs is a sign that the company has a(n) ________ that is conducive to unethical behavior.

Roxie, a recently-appointed frontline manager, has always been praised for her moral awareness, judgment, and character. However, turning in her own boss, a division manager, for fraudulent behavior will be very difficult for her to do. Roxie knows that she will need to draw upon every bit of ________ that she can muster.