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Exam 8: Management and Leadership

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Question 121

True/False

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The first step to developing a knowledge management system is to develop the technology to keep information secure.

A) True
B) False

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Question 122

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is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

A) Provisioning
B) Energizing
C) Empowering
D) Upgrading

E) None of the above
F) All of the above

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Question 123

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Ed is concerned about the number of customers complaining about the poor service provided by the department he manages for a hardware store.He is convinced that his employees can provide better service and cut complaints significantly.Ed has set a goal for his department to reduce customer complaints by 15% within six months.This goal is an example of the type of performance standard needed for effective controlling.

Strategic planning looks at the organization as a whole,while________ planning focuses on specific supervisors,department managers,and individual employees.

Randall works as a foreman at a sheet metal fabrication shop.Much of his job involves determining the order in which projects should be performed,setting up work schedules for employees,and setting standards that must be met.These activities suggest that Randall is involved in operation planning.

Leaders:

A(n) ________would be used by a department manager as a tool for making daily and weekly assignments.

Leadership,coaching,and morale building are all part of a manager's________ skills.

Given the lack of discipline and short attention spans of today's workers,modern managers must watch their workers closely,set strict rules,and vigorously enforce them.

is the management function of creating a vision for the organization and guiding,training,coaching,and motivating employees to help achieve the goals and objectives of the organization.

Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction.Beth's efforts are an example of the controlling function of management.

A person who is a good first-line manager is also likely to be a good middle or top manager.

Continuous planning is not necessary,because plans that worked well in the past are likely to continue to work well in the future.

Conceptual skills refer to the ability of a manager to perform the tasks associated with a specific discipline or department.