Question 1

Workers in Canada and other developed nations are least likely to be motivated by the desire to satisfy ______needs.

Accepted Answer

A)  social
B)  physiological
C)  self-actualization
D)  esteemE) B) and D)
F) A) and B)

Question 2

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it:

Accepted Answer

A)  provides a method to get everyone involved in the process of setting goals.
B)  allows employees to set their own goals without the need to consult with managers.
C)  makes it easier for managers to explain the reason for the goals they set for their employees.
D)  turns managers into helpers rather than coaches.E) B) and D)
F) B) and C)

Question 3

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

Accepted Answer

A) True 
 B)False

Question 4

The autonomy of a job refers to the impact the job has on the lives or work of people within the organization.

Accepted Answer

A) True 
 B)False

Question 5

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

Accepted Answer

A) True 
 B)False

Question 6

Maslow would classify the need for recognition from others and for self-respect as______ needs.

Accepted Answer

A)  physiological
B)  esteem
C)  security
D)  socialE) A) and B)
F) A) and C)

Question 7

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:

Accepted Answer

A)  the multiplier effect.
B)  mutual interdependence.
C)  task redundancy.
D)  task significance.E) None of the above
F) All of the above

Question 8

Theory ______assumes that the average person likes work,and has a relatively high degree of imagination and creativity.

Accepted Answer

A)  X
B)  Y
C)  A
D)  AlphaE) A) and D)
F) A) and C)

Question 9

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Accepted Answer

A) True 
 B)False

Question 10

Herzberg used the term hygiene factor to refer to an element of job content that was particularly important as a source of worker motivation.

Accepted Answer

A) True 
 B)False

Question 11

The good feeling people get when they have done a job well is a(n) ______reward.

Accepted Answer

A)  extrinsic
B)  physiological
C)  intrinsic
D)  cognitiveE) A) and B)
F) None of the above

Question 12

According to expectancy theory,the amount of effort employees exert on a specific task depends on their:

Accepted Answer

A)  perception of the importance of the task.
B)  manager's expectations of their performance.
C)  level of needs that are not yet satisfied.
D)  expectations of the outcome.E) A) and C)
F) C) and D)

Question 13

Every month Sam is assigned a different job at Russo & Daughters Financial Consulting.Sam enjoys the variety and finds that switching jobs on a regular basis keeps the work from becoming boring.Russo & Daughters is using a technique known as job:

Accepted Answer

A)  shopping.
B)  sharing.
C)  rotation.
D)  branching.E) A) and B)
F) None of the above

Question 14

A basic idea of ______was to conduct time-motion studies to find the best way to perform each task and then teach people to use these methods.

Accepted Answer

A)  scientific management
B)  Theory Z management
C)  expectancy theory
D)  management by designE) A) and B)
F) All of the above

Question 15

Herzberg found that good pay:

Accepted Answer

A)  was the strongest motivator.
B)  had no effect on worker attitudes.
C)  was a significant motivator,but not as important as job security.
D)  was a hygiene factor rather than a motivator.E) A) and B)
F) C) and D)

Question 16

Maslow was mainly concerned with explaining how:

Accepted Answer

A)  to achieve open two-way communication within an organization.
B)  jobs could be broken down into very simple tasks that could be performed by unskilled workers.
C)  human motivation was related to a hierarchy of needs.
D)  managerial assumptions about workers affected their style of management.E) A) and C)
F) B) and C)

Question 17

Which of the following groups is forecasted to represent 75% of the Canadian workforce by the year 2028?

Accepted Answer

A)  baby-boomers
B)  millennials
C)  generation X
D)  baby bustersE) A) and C)
F) None of the above

Question 18

Herzberg's research found that safe working conditions and good pay:

Accepted Answer

A)  were important motivators for most workers.
B)  had no impact on worker morale.
C)  were very important motivators for professional workers and managers,but were poor motivators for unskilled workers.
D)  helped maintain worker satisfaction,but did little to increase motivation.E) A) and B)
F) A) and C)

Question 19

According to expectancy theory,worker motivation almost always increases when workers are assigned a very challenging task.

Accepted Answer

A) True 
 B)False

Question 20

According to Maslow,people will try to satisfy lower order needs before they turn their attention to higher order needs.

Accepted Answer

A) True 
 B)False

Exam 11: Motivating Employees

Every month Sam is assigned a different job at Russo & Daughters Financial Consulting.Sam enjoys the variety and finds that switching jobs on a regular basis keeps the work from becoming boring.Russo & Daughters is using a technique known as job:

Correct AnswerverifiedShow Answer

The autonomy of a job refers to the impact the job has on the lives or work of people within the organization.

Correct AnswerverifiedShow Answer

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:

Correct AnswerverifiedShow Answer

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

Correct AnswerverifiedShow Answer

Herzberg found that good pay:

Correct AnswerverifiedShow Answer

Herzberg's research found that safe working conditions and good pay:

Correct AnswerverifiedShow Answer

Maslow was mainly concerned with explaining how:

Correct AnswerverifiedShow Answer

Workers in Canada and other developed nations are least likely to be motivated by the desire to satisfy ______needs.

Correct AnswerverifiedShow Answer

Herzberg used the term hygiene factor to refer to an element of job content that was particularly important as a source of worker motivation.

Correct AnswerverifiedShow Answer

Maslow would classify the need for recognition from others and for self-respect as______ needs.

Correct AnswerverifiedShow Answer

A basic idea of ______was to conduct time-motion studies to find the best way to perform each task and then teach people to use these methods.

Correct AnswerverifiedShow Answer

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Correct AnswerverifiedShow Answer

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it:

Correct AnswerverifiedShow Answer

Which of the following groups is forecasted to represent 75% of the Canadian workforce by the year 2028?

Correct AnswerverifiedShow Answer

The good feeling people get when they have done a job well is a(n) ______reward.

Correct AnswerverifiedShow Answer

According to expectancy theory,the amount of effort employees exert on a specific task depends on their:

Correct AnswerverifiedShow Answer

Theory ______assumes that the average person likes work,and has a relatively high degree of imagination and creativity.

Correct AnswerverifiedShow Answer

According to expectancy theory,worker motivation almost always increases when workers are assigned a very challenging task.

Correct AnswerverifiedShow Answer

According to Maslow,people will try to satisfy lower order needs before they turn their attention to higher order needs.

Correct AnswerverifiedShow Answer

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

Correct AnswerverifiedShow Answer

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