Question 1

Which of the following explains why a company would implement a BPR strategy?

Accepted Answer

A)   To encourage competition
B)   To decrease customers
C)   To deliver added value for the customer
D)   To create dataE) None of the above
F) B) and D)

Question 2

The Internet can completely replace the phone and face-to-face communications with customers.

Accepted Answer

A) True 
 B)False

Question 3

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A)   Supply chain management
B)   Customer relationship management
C)   Business process reengineering
D)   Enterprise resource planningE) A) and D)
F) A) and C)

Question 4

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

A) True 
 B)False

Question 5

Describe SCM, CRM, and ERP and the differences among them.

Accepted Answer

Supply chain management (SCM) involves t...

Question 6

What is the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability?

Accepted Answer

A)   Business process reengineering
B)   Supply chain management
C)   Customer relationship management
D)   Enterprise resource planningE) A) and D)
F) A) and C)

Question 7

Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the below does not represent a cross-functional business process?

Accepted Answer

A)   Acquiring customers
B)   Loan processing
C)   Taking a product from concept to market
D)   Processing payrollE) A) and B)
F) All of the above

Question 8

What is enterprise resource planning?

Accepted Answer

A)   The analysis and redesign of workflow within and between enterprises
B)   A standardized set of activities that accomplish as specific task, such as processing a customer's order
C)   Integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations
D)   The increase of customer loyalty and retention and an organization's profitability by managing all aspects of a customer's relationship with an organizationE) A) and D)
F) C) and D)

Question 9

In the basic supply chain, make refers to manufacturing products and creating production schedules.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following departments is primarily responsible for promoting discounts, attracting customers, processing sales, and communicating marketing campaigns?

Accepted Answer

A)   Accounting and Finance
B)   Marketing and Sales
C)   Operations Management
D)   Human ResourcesE) B) and C)
F) A) and D)

Question 11

What is enterprise resource planning (ERP) ?

Accepted Answer

A)   The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B)   Integration of all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)  so employees can make decisions by viewing enterprise-wide information about all business operations
C)   A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D)   Connection of the plans, methods, and tools aimed at integrating separate enterprise systemE) C) and D)
F) None of the above

Question 12

In the basic supply chain, return refers to preparing to manage all resources required to meet demands.

Accepted Answer

A) True 
 B)False

Question 13

Which of the below represents business processes you would find in the human resources department?

Accepted Answer

A)   Hiring employees
B)   Enrolling employees in health care
C)   Tracking vacation and sick time
D)   All of the choices are correctE) C) and D)
F) None of the above

Question 14

What involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability?

Accepted Answer

A)   Business process reengineering
B)   Supply chain management
C)   Customer relationship management
D)   Enterprise resource planningE) A) and B)
F) A) and C)

Question 15

Which of the following is a customer-facing process?

Accepted Answer

A)   Communicating with customers
B)   Strategic goal setting
C)   Providing performance feedback and rewards
D)   Purchasing raw materialsE) A) and B)
F) A) and C)

Question 16

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A)   Plan
B)   Source
C)   Deliver
D)   ReturnE) B) and C)
F) B) and D)

Question 17

What type of process includes order processing, customer service, sales processing, customer billing, and order shipping?

Accepted Answer

A)   Customer-facing process
B)   Business-facing process
C)   Industry-specific customer-facing process
D)   All of the choices are correctE) A) and B)
F) A) and C)

Question 18

Which question below represents a CRM predicting technology question?

Accepted Answer

A)   Why did sales not meet forecasts?
B)   What customers are at risk of leaving?
C)   What is the total revenue by customer?
D)   All of these.E) B) and D)
F) A) and D)

Question 19

Strategic planning is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 20

Which question below represents a CRM analyzing technology question?

Accepted Answer

A)   Why did sales not meet forecasts?
B)   What customers are at risk of leaving?
C)   What is the total revenue by customer?
D)   All of theseE) None of the above
F) B) and C)

Exam 3: Strategic Initiatives for Implementing Competitive Advantages

Describe SCM, CRM, and ERP and the differences among them.

Correct AnswerverifiedSupply chain management (SCM) involves t...View AnswerShow Answer

Which of the below represents business processes you would find in the human resources department?

Correct AnswerverifiedShow Answer

Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the below does not represent a cross-functional business process?

Correct AnswerverifiedShow Answer

What is enterprise resource planning?

Correct AnswerverifiedShow Answer

Which of the following departments is primarily responsible for promoting discounts, attracting customers, processing sales, and communicating marketing campaigns?

Correct AnswerverifiedShow Answer

Which of the following is a customer-facing process?

Correct AnswerverifiedShow Answer

What is enterprise resource planning (ERP) ?

Correct AnswerverifiedShow Answer

Which of the following explains why a company would implement a BPR strategy?

Correct AnswerverifiedShow Answer

In the basic supply chain, return refers to preparing to manage all resources required to meet demands.

Correct AnswerverifiedShow Answer

Which question below represents a CRM analyzing technology question?

Correct AnswerverifiedShow Answer

Which question below represents a CRM predicting technology question?

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Correct AnswerverifiedShow Answer

In the basic supply chain, make refers to manufacturing products and creating production schedules.

Correct AnswerverifiedShow Answer

What involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability?

Correct AnswerverifiedShow Answer

What type of process includes order processing, customer service, sales processing, customer billing, and order shipping?

Correct AnswerverifiedShow Answer

Strategic planning is a customer-facing business process.

Correct AnswerverifiedShow Answer

What is the analysis and redesign of workflow within and between enterprises?

Correct AnswerverifiedShow Answer

What is the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability?

Correct AnswerverifiedShow Answer

The Internet can completely replace the phone and face-to-face communications with customers.

Correct AnswerverifiedShow Answer

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Correct AnswerverifiedShow Answer

Correct Answer
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Supply chain management (SCM) involves t...
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