Question 1

Which of the following is an example of positive communication?

Accepted Answer

A)   Asking a patient to repeat your instructions
B)   Interrupting a patient when he does not understand
C)   Treating all patients the same
D)   Informing patients when you cannot spend any more time with them
E)   Leaving the room when a patient becomes angryF) B) and C)
G) A) and C)

Question 2

What is a common reaction of patients who have acquired immunodeficiency syndrome (AIDS) ?

Accepted Answer

A)   Assertive behavior
B)   Guilt
C)   Acceptance
D)   Aggressive behavior
E)   IndifferenceF) B) and D)
G) A) and E)

Question 3

You have reached ________ when you find self-fulfillment and realize your own potential.

Accepted Answer

The answer of You have reached ________ when you find...

Question 4

How much personal space do people typically use in a personal conversation?

Accepted Answer

A)   No special distance
B)   1 to 4 ft.
C)   5 to 7 ft.
D)   8 to 10 ft.
E)   10 to 12 ft.F) B) and C)
G) C) and D)

Question 5

Mrs. Underwood is in your office for a follow-up on injuries she received in an automobile accident in which her husband was killed. She is visibly upset and sits on the edge of the examination table, crying quietly. You need to find out how her physical wounds are healing and how much pain she is in. Which of the following statements would be your best choice for opening the conversation?

Accepted Answer

A)   "Is there something you'd like to talk about?"
B)   "Don't worry, Mrs. Underwood, everything will be okay."
C)   "Mrs. Underwood, I need you to stop crying now so the doctor can examine you."
D)   "Please tell me how the accident occurred."
E)   "Now, Mrs. Underwood, it can't be that bad."F) B) and C)
G) B) and D)

Question 6

Body language includes facial expressions, eye contact, posture, attention to personal space, and ____.

Accepted Answer

A)   respect
B)   openness
C)   touch
D)   sensitivity
E)   empathyF) B) and E)
G) B) and D)

Question 7

An example of active listening is ____.

Accepted Answer

A)   sitting in a lecture presentation
B)   observing two children fighting
C)   interviewing a patient
D)   watching a television program
E)   attending a live jazz performanceF) A) and E)
G) A) and D)

Question 8

Anything that changes a message in any way or interferes with communication is considered to be ________.

Accepted Answer

The answer of Anything that changes a message in any...

Question 9

Humans have a great need to belong to groups, according to Maslow's belonging or _________ needs.

Accepted Answer

The answer of Humans have a great need to belong...

Question 10

When you protect yourself or the institution you work for from verbal attack, the patient may feel the need to stop communicating. This is an example of the ineffective communication technique called ________.

Accepted Answer

The answer of When you protect yourself or the institution...

Question 11

When communicating with a patient who cannot speak or understand English, ____.

Accepted Answer

A)   insist that the patient learn English
B)   speak to the patient using appropriate medical terminology
C)   learn and use a few phrases in the patient's native language
D)   write down instructions for the patient
E)   avoid using professional interpretersF) C) and D)
G) All of the above

Question 12

A medical assistant sees a patient looking uneasy and responds, "You look concerned. How can I help you feel more comfortable?" This is an example of which type of skill?

Accepted Answer

A)   Aggressiveness
B)   Nonassertiveness
C)   Assertiveness
D)   Genuineness
E)   Self-assuranceF) All of the above
G) B) and E)

Question 13

Which is the following is the best policy when communicating with your direct supervisor?

Accepted Answer

A)   avoid asking questions
B)   never take the initiative to offer a suggestion
C)   interrupt your supervisor each time you have a question
D)   keep your supervisor informed
E)   politely decline to perform tasks that are not in your job description, even if they are within your scope of practiceF) All of the above
G) A) and B)

Question 14

Indicating that you heard the patient and follow the train of thought is the communication technique of ________.

Accepted Answer

The answer of Indicating that you heard the patient and...

Question 15

Signs of anxiety include ____.

Accepted Answer

A)   passiveness and drowsiness
B)   increased blood pressure and sweaty palms
C)   quietness and relaxed appearance
D)   decrease in pulse and breathing
E)   calm attitude and cheerful smileF) A) and D)
G) B) and D)

Question 16

The best way to deal with a coworker you are having trouble getting along with is to ____.

Accepted Answer

A)   try to work it out with the coworker
B)   go to the supervisor and explain the situation
C)   seek advice from another coworker
D)   ask for a job reassignment if possible
E)   confront the coworker when patients are presentF) A) and C)
G) A) and E)

Question 17

During the communication process, posture can usually be described as either _______________.

Accepted Answer

A)   straight or bent
B)   direct or indirect
C)   appropriate or inappropriate
D)   vertical or horizontal
E)   open or closedF) A) and B)
G) C) and D)

Question 18

What element is missing from the communication circle in the figure?

Accepted Answer

A)   Feedback
B)   Receiver
C)   Body language
D)   Interference
E)   Personal spaceF) A) and D)
G) C) and E)

Question 19

In which of the following examples does the medical assistant demonstrate positive communication?

Accepted Answer

A)   "I'm sorry you are on the lunch hour, because you may have to wait to see the doctor."
B)   "This injection is going to hurt."
C)   "I've answered all the questions I have time to answer."
D)   "I can't answer that question."
E)   "This paperwork won't take long at all."F) C) and E)
G) None of the above

Question 20

____ is counterproductive to the efficiency of an office.

Accepted Answer

A)   Asking questions
B)   Mutual trust
C)   Cohesiveness
D)   Teamwork
E)   ConflictF) A) and B)
G) C) and D)

Exam 4: Interpersonal Communication

Signs of anxiety include ____.

Correct Answer
verified

A medical assistant sees a patient looking uneasy and responds, "You look concerned. How can I help you feel more comfortable?" This is an example of which type of skill?

Correct Answer
verified

When communicating with a patient who cannot speak or understand English, ____.

Correct Answer
verified

Body language includes facial expressions, eye contact, posture, attention to personal space, and ____.

Correct Answer
verified

What element is missing from the communication circle in the figure?

Correct Answer
verified

During the communication process, posture can usually be described as either _______________.

Correct Answer
verified

Indicating that you heard the patient and follow the train of thought is the communication technique of ________.

Correct Answer
verified

Which of the following is an example of positive communication?

Correct Answer
verified

Anything that changes a message in any way or interferes with communication is considered to be ________.

Correct Answer
verified

Which is the following is the best policy when communicating with your direct supervisor?

Correct Answer
verified

What is a common reaction of patients who have acquired immunodeficiency syndrome (AIDS) ?

Correct Answer
verified

In which of the following examples does the medical assistant demonstrate positive communication?

Correct Answer
verified

____ is counterproductive to the efficiency of an office.

Correct Answer
verified

How much personal space do people typically use in a personal conversation?

Correct Answer
verified

Correct Answer
verified

The best way to deal with a coworker you are having trouble getting along with is to ____.

Correct Answer
verified

You have reached ________ when you find self-fulfillment and realize your own potential.

Correct Answer
verified

When you protect yourself or the institution you work for from verbal attack, the patient may feel the need to stop communicating. This is an example of the ineffective communication technique called ________.

Correct Answer
verified

An example of active listening is ____.

Correct Answer
verified

Humans have a great need to belong to groups, according to Maslow's belonging or _________ needs.

Correct Answer
verified

Exam 4: Interpersonal Communication

Signs of anxiety include ____.

Correct AnswerverifiedShow Answer

A medical assistant sees a patient looking uneasy and responds, "You look concerned. How can I help you feel more comfortable?" This is an example of which type of skill?

Correct AnswerverifiedShow Answer

When communicating with a patient who cannot speak or understand English, ____.

Correct AnswerverifiedShow Answer

Body language includes facial expressions, eye contact, posture, attention to personal space, and ____.

Correct AnswerverifiedShow Answer

What element is missing from the communication circle in the figure?

Correct AnswerverifiedShow Answer

During the communication process, posture can usually be described as either _______________.

Correct AnswerverifiedShow Answer

Indicating that you heard the patient and follow the train of thought is the communication technique of ________.

Correct AnswerverifiedShow Answer

Which of the following is an example of positive communication?

Correct AnswerverifiedShow Answer

Anything that changes a message in any way or interferes with communication is considered to be ________.

Correct AnswerverifiedShow Answer

Which is the following is the best policy when communicating with your direct supervisor?

Correct AnswerverifiedShow Answer

What is a common reaction of patients who have acquired immunodeficiency syndrome (AIDS) ?

Correct AnswerverifiedShow Answer

In which of the following examples does the medical assistant demonstrate positive communication?

Correct AnswerverifiedShow Answer

____ is counterproductive to the efficiency of an office.

Correct AnswerverifiedShow Answer

How much personal space do people typically use in a personal conversation?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The best way to deal with a coworker you are having trouble getting along with is to ____.

Correct AnswerverifiedShow Answer

You have reached ________ when you find self-fulfillment and realize your own potential.

Correct AnswerverifiedShow Answer

When you protect yourself or the institution you work for from verbal attack, the patient may feel the need to stop communicating. This is an example of the ineffective communication technique called ________.

Correct AnswerverifiedShow Answer

An example of active listening is ____.

Correct AnswerverifiedShow Answer

Humans have a great need to belong to groups, according to Maslow's belonging or _________ needs.

Correct AnswerverifiedShow Answer

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