Question 1

Which of the following statements is true of the forced-distribution method of performance appraisals?

Accepted Answer

A)   It requires managers to maintain a log or diary of effective and ineffective employee behaviors.
B)   It takes away the power of organizations to control how much money is spent on merit pay.
C)   It results in a normal distribution of performance ratings.
D)   It involves comparing each individual employee with every other individual employee.E) B) and D)
F) A) and B)

Question 2

One relatively new innovation in performance-appraisal methods is the use of _____.

Accepted Answer

A)   career counseling
B)   the graphic rating scales
C)   computer monitoring
D)   the forced-distribution methodsE) B) and C)
F) B) and D)

Question 3

Describe the steps involved in a typical career-planning system.

Accepted Answer

Answers will vary. In general, most care...

Question 4

Which of the following is an advantage of a behaviorally anchored rating scale (BARS)  system?

Accepted Answer

A)   It dramatically increases reliability by providing specific behavioral examples to reflect effective and less effective behaviors.
B)   It can be developed quickly and easily.
C)   It allows managers to rate the frequency with which individual employees have exhibited specific behaviors during the rating period.
D)   It is cheap to develop.E) B) and D)
F) A) and B)

Question 5

Which of the following rating errors occurs when a manager gives low ratings to all employees by holding them to an unreasonably high standard?

Accepted Answer

A)   A severity error
B)   A halo error
C)   A horns error
D)   A leniency errorE) B) and C)
F) B) and D)

Question 6

Performance appraisals cannot accomplish their goals if:

Accepted Answer

A)   managers and employees do not use the same set of standards to rate performance.
B)   there are no false negative or false positive errors in the selection process.
C)   the immediate supervisors of employees play the largest role in the employees' appraisal process.
D)   appraisals are conducted for less than 30 employees at a time.E) C) and D)
F) B) and C)

Question 7

Several firms have claimed to have dropped performance appraisals completely and focused entirely on performance management. Much of this reaction stems from the use of _____.

Accepted Answer

A)   the forced-distribution method
B)   the Likert scale
C)   a goal-based system
D)   a management-by-objectives systemE) C) and D)
F) B) and C)

Question 8

Chin, a regional manager at a marketing firm, must formally evaluate his immediate subordinates every year. He does so by using a management-by-objectives system. In the given scenario, Chin is most likely involved in _____.

Accepted Answer

A)   outbound training
B)   job evaluations
C)   performance appraisals
D)   organizational socializationE) B) and D)
F) B) and C)

Question 9

The goal of performance management is:

Accepted Answer

A)   to formally evaluate the performance of employees.
B)   to help employees learn and adopt ethnocentric skills relevant to their job.
C)   to prevent employees from reaching the disengagement stage of their careers.
D)   to improve employee performance.E) A) and C)
F) None of the above

Question 10

Which of the following statements defines a performance appraisal?

Accepted Answer

A)   It is the general set of activities carried out by an organization to improve employee performance.
B)   It is the set of experiences and activities that people engage in related to their job and livelihood over the course of their working life.
C)   It is the specific and formal evaluation of an employee to determine the degree to which the employee is performing his or her job effectively.
D)   It is a phase of career planning in which individuals carefully analyze what they perceive to be their own abilities, competencies, skills, and goals.E) B) and C)
F) None of the above

Question 11

Which of the following refers to the set of experiences and activities that people engage in related to their job and livelihood over the course of their working life?

Accepted Answer

A)   Acculturation
B)   Contextual performance
C)   Organizational citizenship behavior
D)   CareerE) B) and C)
F) None of the above

Question 12

In the context of performance-appraisal methods, one of the major criticisms that had been leveled against graphic rating scales is that they were especially prone to a series of _____.

Accepted Answer

A)   contrast errors
B)   halo errors
C)   distributional errors
D)   horns errorsE) B) and D)
F) B) and C)

Question 13

Which of the following stages of the traditional career model involves creating a meaningful and relevant role in an organization?

Accepted Answer

A)   The maintenance stage
B)   The disengagement stage
C)   The establishment stage
D)   The exploration stageE) A) and B)
F) A) and C)

Question 14

Which of the following factors could impact a supervisor's motivation, rather than ability, to provide a meaningful performance appraisal?

Accepted Answer

A)   Inadequate job knowledge
B)   Favoritism toward specific workers
C)   Inadequate opportunity to observe employee performance
D)   Changing technology, which impacts the supervisor's understanding of an employee's job tasksE) C) and D)
F) A) and B)

Question 15

Natasha, a 29-year-old software developer at Widget Corp., has become a valuable member of her team over the past 5 years. She is acknowledged by the company as someone who should be valued and retained. In the context of traditional career stages, it is evident that Natasha is in the _____.

Accepted Answer

A)   exploration stage
B)   establishment stage
C)   maintenance stage
D)   disengagement stageE) A) and B)
F) A) and C)

Question 16

Which of the following statements is true of performance management?

Accepted Answer

A)   It prevents employees from reaching the disengagement stage of their careers.
B)   It aims to promote ethnocentric behavior in the workplace.
C)   It is the ultimate goal of performance-appraisal activities.
D)   It is a more specific process than performance appraisal.E) B) and C)
F) B) and D)

Question 17

Which of the following is a difference between a behavioral observation scale (BOS)  and a behaviorally anchored rating scale (BARS) ?

Accepted Answer

A)   A BARS does not allow managers to rate the frequency with which an individual employee has exhibited each effective and ineffective behavior during the rating period, whereas a BOS does.
B)   A BARS uses substantially more effective and ineffective behaviors than a BOS to define specifically all the measures necessary for effective performance.
C)   A BARS takes more time and can be more expensive to develop than a BOS.
D)   A BARS is developed from critical incidents, whereas a BOS is not.E) B) and C)
F) All of the above

Question 18

Which of the following is a similarity between a behaviorally anchored rating scale (BARS)  and a behavioral observation scale (BOS) ?

Accepted Answer

A)   Both are cheap to develop.
B)   Both involve grouping employees into predefined frequencies of performance ratings.
C)   Both are developed from critical incidents.
D)   Both allow managers to rate the frequency with which each employee has exhibited effective and ineffective behaviors during the rating period.E) B) and D)
F) B) and C)

Question 19

In the context of the methods for appraising performance, which of the following consists of a statement or question about some aspect of an individual's job performance?

Accepted Answer

A)   The forced-distribution method
B)   A graphic rating scale
C)   The critical incident method
D)   A side-by-side matrix scaleE) All of the above
F) C) and D)

Question 20

Briefly explain the legal issues in performance appraisal.

Accepted Answer

Answers will vary. When performance appr...

Exam 10: Performance Appraisal and Career Management

Chin, a regional manager at a marketing firm, must formally evaluate his immediate subordinates every year. He does so by using a management-by-objectives system. In the given scenario, Chin is most likely involved in _____.

Correct AnswerverifiedShow Answer

Natasha, a 29-year-old software developer at Widget Corp., has become a valuable member of her team over the past 5 years. She is acknowledged by the company as someone who should be valued and retained. In the context of traditional career stages, it is evident that Natasha is in the _____.

Correct AnswerverifiedShow Answer

Which of the following is a similarity between a behaviorally anchored rating scale (BARS) and a behavioral observation scale (BOS) ?

Correct AnswerverifiedShow Answer

Which of the following rating errors occurs when a manager gives low ratings to all employees by holding them to an unreasonably high standard?

Correct AnswerverifiedShow Answer

Which of the following refers to the set of experiences and activities that people engage in related to their job and livelihood over the course of their working life?

Correct AnswerverifiedShow Answer

Which of the following statements is true of performance management?

Correct AnswerverifiedShow Answer

In the context of the methods for appraising performance, which of the following consists of a statement or question about some aspect of an individual's job performance?

Correct AnswerverifiedShow Answer

In the context of performance-appraisal methods, one of the major criticisms that had been leveled against graphic rating scales is that they were especially prone to a series of _____.

Correct AnswerverifiedShow Answer

Which of the following is a difference between a behavioral observation scale (BOS) and a behaviorally anchored rating scale (BARS) ?

Correct AnswerverifiedShow Answer

Which of the following statements defines a performance appraisal?

Correct AnswerverifiedShow Answer

Which of the following factors could impact a supervisor's motivation, rather than ability, to provide a meaningful performance appraisal?

Correct AnswerverifiedShow Answer

Describe the steps involved in a typical career-planning system.

Correct AnswerverifiedAnswers will vary. In general, most care...View AnswerShow Answer

Several firms have claimed to have dropped performance appraisals completely and focused entirely on performance management. Much of this reaction stems from the use of _____.

Correct AnswerverifiedShow Answer

Which of the following stages of the traditional career model involves creating a meaningful and relevant role in an organization?

Correct AnswerverifiedShow Answer

Which of the following statements is true of the forced-distribution method of performance appraisals?

Correct AnswerverifiedShow Answer

One relatively new innovation in performance-appraisal methods is the use of _____.

Correct AnswerverifiedShow Answer

Which of the following is an advantage of a behaviorally anchored rating scale (BARS) system?

Correct AnswerverifiedShow Answer

Briefly explain the legal issues in performance appraisal.

Correct AnswerverifiedAnswers will vary. When performance appr...View AnswerShow Answer

The goal of performance management is:

Correct AnswerverifiedShow Answer

Performance appraisals cannot accomplish their goals if:

Correct AnswerverifiedShow Answer

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Answers will vary. In general, most care...
View Answer

Correct Answer
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Answers will vary. When performance appr...
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Correct Answer
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