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Exam 11: Strategic Leadership: Creating a Learning, Ethical, and Socially Res

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Question 31

Multiple Choice

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Functional benchmarking

A) is not very useful for organizations with a divisional organizational structure.
B) endeavours to determine best practices regardless of industry.
C) restricts the search for best practices to competitors.
D) is useful when researching industry-specific standards.

E) B) and C)
F) A) and D)

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Question 32

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Expert power

A) is derived from organizationally conferred decision-making authority.
B) arises from a manager's access, control, and distribution of information that is not freely available to everyone in an organization.
C) is derived from referent power.
D) is derived from the leader's capability and knowledge in a particular field.

E) A) and B)
F) B) and C)

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Question 33

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Motorola has institutionalized its culture of dissent by

Which component of EI is defined as the ability to recognize and understand one's moods, emotions, and drives, as well as their effect on others?

What are the five key elements of a learning organization? What is the value of a learning organization in today's global marketplace?

Which of the following is not a characteristic of a successful learning organization?

Identify the five components of emotional intelligence (EI). Discuss how each of these factors contributes to the success of a leader or manager.

CIBC's Run for the Cure exemplifies an organization that has gone beyond the expected level of socially responsible behaviour.

Which component of EI involves the proficiency in managing relationships and building networks?

A critical requirement of all learning organizations is that everyone feels and supports a compelling purpose.

Empathy, one of the components of emotional intelligence (EI), refers to one's proficiency in managing relationships and building networks.

Refusal to share information, conflicts over resources, conflicts between departments and divisions, and petty interpersonal differences are symptoms of which type of barrier to change?

In terms of nurturing a corporate culture, Canada's Cirque du Soleil was transformed by Guy Laliberte who

Behavioural barriers to change occur because of conflicts between departments, conflicts arising from power relationships, and refusal to share information.

All of the following statements about ethical organizations are , except

An integrity-based approach to corporate social responsibility is primarily lawyer-driven with the intent of preventing criminal misconduct.

An empowerment perspective that delegates responsibility, focuses on accountability, and relies on clearly specified rewards to motivate is known as

Citibank CEO Walter Wriston believes a firm can "blow the competition away" by figuring out how to harness the collective genius of people in an organization.

Companies that cultivate cultures of experimentation and curiosity make sure that _______ is not, in essence, a bad thing.

All of the following are components of emotional intelligence (EI) , except