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Organizations that maintain flexibility by staying small and contracting with other individuals and organizations as needed to complete projects are referred to as ________ organizations.


A) learning
B) bureaucratic
C) network
D) centralized

E) A) and B)
F) A) and C)

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Employees who accept responsibility may be rewarded for doing a good job, and those who do not may be punished. This practice is called ________.


A) controllability
B) accountability
C) empowerment
D) reinforcement

E) C) and D)
F) A) and B)

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Which of the following is a defining characteristic of centralized organizations?


A) Management grants absolute authority to middle managers.
B) Managers at the top retain a great deal of authority.
C) Employees at all levels are involved in strategic decision making.
D) Employees at all levels are granted much authority.

E) None of the above
F) C) and D)

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Giving someone else the authority and responsibility to carry out a task is known as ________.


A) controlling
B) delegating
C) strategizing
D) manipulating

E) B) and C)
F) B) and D)

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Which of the following actions will help a supervisor encourage employees to accept responsibility?


A) Involving employees in making decisions and listening to their ideas
B) Replacing the traditional hierarchical organizational structure with a holacracy
C) Adding or reducing the number of products or services a company offers
D) Assigning the task of completing the easiest parts of a project first

E) B) and D)
F) All of the above

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In the context of principles of organizing, ________ helps to clarify issues like who should be giving direction in an organization and who should be taking it.


A) the parity principle
B) chain of command
C) level of control
D) the equity principle

E) None of the above
F) All of the above

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Which of the following elements of job descriptions is key to ensuring that each person's part in a company's organizational structure is understood?


A) Summary of the general nature and level of the job
B) Description of the relationships and roles within the company
C) Key functional and relational responsibilities in order of significance
D) Description of the broad function and scope of the position

E) A) and B)
F) A) and C)

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Vite Finance Inc. is an insurance company with its headquarters in Texas. It caters to 17 sales territories in the United States. To improve customer satisfaction, it established a department for each sales territory. Which of the following structures is best exemplified in this scenario?


A) Functional structure
B) Geographic structure
C) Customer structure
D) Product structure

E) A) and B)
F) C) and D)

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Authority is best defined as the


A) obligation to steer clear of nepotism.
B) right to perform a task or give orders to someone else.
C) obligation to perform assigned activities.
D) ability to prevent instances of whistle-blowing.

E) A) and D)
F) A) and B)

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Differentiate between centralized and decentralized authority.

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In some organizations, the managers at t...

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According to the principle of ________, employees who receive orders from several people tend to get confused and aggravated.


A) unity of command
B) span of control
C) chain of command
D) level of control

E) All of the above
F) A) and B)

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Give three benefits of delegating.

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Some of the benefits of delegating inclu...

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Name the standard way used by businesspeople to draw the structure of an organization.


A) An organization chart
B) A corporate portfolio
C) A Gantt chart
D) An organization network

E) B) and D)
F) A) and B)

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According to the U.S. Small Business Administration (SBA) , the process of writing a job description usually begins with


A) an analysis of the important facts about a job.
B) asking employees to fill questionnaires about their job preferences.
C) determining the job vacancies in an organization.
D) a process known as job enrichment.

E) All of the above
F) A) and B)

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According to the U.S. Small Business Administration (SBA) , an analysis of the important facts about a job is most likely to include


A) skills gained by performing the job.
B) personality characteristics of the job holder.
C) employees' attitudes toward the job.
D) qualifications needed for the job.

E) A) and C)
F) A) and D)

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Functional authority is best defined as the right given by higher management to


A) specific middle managers to recruit and dismiss line managers.
B) specific staff personnel to give orders concerning an area in which the staff personnel have expertise.
C) carry out tasks and give orders related to an organization's primary purpose.
D) advise or assist those with line authority.

E) A) and B)
F) B) and C)

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An organization chart of a company with a product structure reflects its grouping of personnel and resources according to the


A) services it provides.
B) work that it does.
C) type of customer served.
D) location of the customers served.

E) A) and B)
F) None of the above

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Which of the following best describes a functional structure?


A) It is an organizational structure where boundaries between jobs continually shift, and people pitch in wherever their contributions are needed.
B) It is an organizational structure where work and resources are assigned to departments responsible for all the activities related to producing and delivering a particular product.
C) It is an organizational structure where an organization is departmentalized according to the type of customer served.
D) It is an organizational structure where personnel and other resources are grouped according to the types of work they carry out.

E) A) and D)
F) C) and D)

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Which of the following is true of unity of command?


A) It holds that every employee should report to more than one supervisor.
B) It strictly holds that all decision-making authority should rest with the supervisor.
C) It allows supervisors to be more flexible as they command different teams at regular intervals.
D) It helps to eliminate factors within organization structure like complexity and confusion in the workplace.

E) A) and C)
F) A) and B)

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The first step in the organizing process is to determine the needed resources.

A) True
B) False

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