Question 1

Which characteristic of effective controls is important mainly because of incompatible performance measures?

Accepted Answer

A)   Cost effectiveness
B)   Acceptability
C)   Timeliness
D)   FlexibilityE) A) and D)
F) A) and C)

Question 2

Control that occurs while the work takes place is referred to as ________ control.

Accepted Answer

A)   feedback
B)   concurrent
C)   positive
D)   negativeE) All of the above
F) A) and B)

Question 3

List the possible actions that supervisors take to solve process and behavioral problems in an organization.

Accepted Answer

For process and behavioral problems, sup...

Question 4

Which of the following is the management function upon which all the other functions depend?

Accepted Answer

A)   Staffing
B)   Controlling
C)   Planning
D)   OrganizingE) C) and D)
F) A) and D)

Question 5

Which of the following exemplifies feedback control?

Accepted Answer

A)   A café supervisor greeting customers at their tables
B)   A supervisor reviewing customer comments about service
C)   A production supervisor providing employees with guidelines about the detection of improperly functioning machinery
D)   A restaurant manager visiting the kitchen to see how work is progressingE) C) and D)
F) All of the above

Question 6

Fusion Inc., a clothing manufacturer, has recently become very successful in terms of total revenue. The top management is now planning to venture into the confectionary business and earn similar profits in this new business. This is an example of ________ planning.

Accepted Answer

A)   operational
B)   strategic
C)   contingency
D)   integrated operationalE) A) and D)
F) A) and C)

Question 7

________ specify the desired accomplishments of an organization as a whole or of a part of it.

Accepted Answer

A)   Traditions
B)   Objectives
C)   Codes of ethics
D)   NormsE) B) and C)
F) A) and B)

Question 8

Describe the management by objectives (MBO) process.

Accepted Answer

MBO is a formal system for planning in w...

Question 9

Identify a true statement about procedures in an organization.

Accepted Answer

A)   They are broad guidelines for how to deal with stress and are flexible and open to interpretation.
B)   They free managers and employees from making decisions about activities they carry out repeatedly.
C)   They are the plans to review all objectives, looking for areas where something might go wrong.
D)   They are specific statements of what to do or not do in a given situation in an organization.E) A) and B)
F) A) and C)

Question 10

"Procedures" are best defined as

Accepted Answer

A)   the principles by which people distinguish what is morally right.
B)   the steps that must be completed to achieve a specific purpose.
C)   specific statements of what to do or not to do in a given situation.
D)   objectives with a narrow focus.E) All of the above
F) A) and B)

Question 11

"Policies" are best defined as

Accepted Answer

A)   broad guidelines for how to act.
B)   the steps that must be completed to achieve a specific purpose.
C)   specific statements of what to do or not to do in a given situation.
D)   objectives with a narrow focus.E) None of the above
F) B) and D)

Question 12

"Operational planning" is best defined as the process of

Accepted Answer

A)   creating long-term goals for the organization or company as a whole.
B)   developing objectives that specify how each department will support organizational goals.
C)   planning what to do if the original plans or objectives set by an organization do not work out.
D)   accurately linking operational planning with financial planning.E) A) and D)
F) C) and D)

Question 13

Allowing a supervisor to occasionally ignore a variance if it is in the best interests of the company is an example of a control that is

Accepted Answer

A)   flexible.
B)   economical.
C)   even.
D)   concurrent.E) None of the above
F) A) and B)

Question 14

________ are objectives with a broad focus.

Accepted Answer

A)   Goals
B)   Norms
C)   Requirements
D)   TargetsE) A) and B)
F) A) and C)

Question 15

In the MBO system, the top management alone sets the objectives for each employee in the company.

Accepted Answer

A) True 
 B)False

Question 16

Define the term "controlling." List the three different forms of controlling.

Accepted Answer

The management function of making sure t...

Question 17

Which of the following steps is the core of the control process?

Accepted Answer

A)   Monitoring performance
B)   Setting standards
C)   Communicating performance standards
D)   Providing feedbackE) All of the above
F) B) and C)

Question 18

Control that focuses on past performance is referred to as ________ control.

Accepted Answer

A)   feedback
B)   concurrent
C)   positive
D)   negativeE) B) and D)
F) A) and B)

Question 19

In the program evaluation and review technique (PERT) , a delay in the ________ will cause the entire project to fall behind.

Accepted Answer

A)   critical path
B)   network
C)   action plan
D)   concurrent controlE) C) and D)
F) B) and D)

Question 20

________ are an invaluable tool with which supervisors can closely monitor and control the progress and performance of a project.

Accepted Answer

A)   Gantt charts
B)   Histograms
C)   Bar diagrams
D)   Line graphsE) A) and D)
F) All of the above

Exam 6: Reaching Goals Plans and Controls

________ are objectives with a broad focus.

Correct AnswerverifiedShow Answer

Fusion Inc., a clothing manufacturer, has recently become very successful in terms of total revenue. The top management is now planning to venture into the confectionary business and earn similar profits in this new business. This is an example of ________ planning.

Correct AnswerverifiedShow Answer

"Operational planning" is best defined as the process of

Correct AnswerverifiedShow Answer

Control that occurs while the work takes place is referred to as ________ control.

Correct AnswerverifiedShow Answer

________ specify the desired accomplishments of an organization as a whole or of a part of it.

Correct AnswerverifiedShow Answer

Which of the following is the management function upon which all the other functions depend?

Correct AnswerverifiedShow Answer

Which of the following steps is the core of the control process?

Correct AnswerverifiedShow Answer

Which characteristic of effective controls is important mainly because of incompatible performance measures?

Correct AnswerverifiedShow Answer

Allowing a supervisor to occasionally ignore a variance if it is in the best interests of the company is an example of a control that is

Correct AnswerverifiedShow Answer

Identify a true statement about procedures in an organization.

Correct AnswerverifiedShow Answer

Which of the following exemplifies feedback control?

Correct AnswerverifiedShow Answer

In the program evaluation and review technique (PERT) , a delay in the ________ will cause the entire project to fall behind.

Correct AnswerverifiedShow Answer

Describe the management by objectives (MBO) process.

Correct AnswerverifiedMBO is a formal system for planning in w...View AnswerShow Answer

List the possible actions that supervisors take to solve process and behavioral problems in an organization.

Correct AnswerverifiedFor process and behavioral problems, sup...View AnswerShow Answer

"Policies" are best defined as

Correct AnswerverifiedShow Answer

________ are an invaluable tool with which supervisors can closely monitor and control the progress and performance of a project.

Correct AnswerverifiedShow Answer

In the MBO system, the top management alone sets the objectives for each employee in the company.

Correct AnswerverifiedShow Answer

Define the term "controlling." List the three different forms of controlling.

Correct AnswerverifiedThe management function of making sure t...View AnswerShow Answer

"Procedures" are best defined as

Correct AnswerverifiedShow Answer

Control that focuses on past performance is referred to as ________ control.

Correct AnswerverifiedShow Answer

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MBO is a formal system for planning in w...
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For process and behavioral problems, sup...
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Correct Answer
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Correct Answer
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Correct Answer
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The management function of making sure t...
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