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Exam 10: Motivating Employees

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Question 1

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When Elaine accepted a position with Cannon Corporation in Dallas, Texas, she felt uneasy. She was new to the area and new to this company. However, she was pleased that her new job offered her the opportunity to play on the company volleyball team. She quickly made new friends and, through her new friends, learned about the city. Apparently, her new job satisfies Elaine's ________ needs.

A) social
B) esteem
C) self-actualization
D) physiological

E) None of the above
F) A) and D)

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A

Question 2

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One way for a firm to improve motivation of employees is to establish special rest rooms, dining areas, and parking areas for top executives.

A) True
B) False

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Question 3

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UCLA management professor William Ouchi's Theory Z embraced which of the following management ideals?

Several advocacy groups in the U.S. monitor firms that do business with sweatshops in developing nations. These watchdog groups are concerned about human rights abuses in foreign factories, often citing unsafe and unclean working conditions. Recently, business experts have shed new light on this issue, stating that these factories that do not meet the standards of developed nations are still perceived by their workers as a better way of life than what they had before because these employers offer steady wages. According to Maslow, these workers are motivated to satisfy which of his hierarchy of needs?

Andy is a supervisor at a web design company. Andy has observed that most employees he supervises are more productive if he lets them have some freedom and flexibility in how they go about their work. Andy's experience is consistent with the teachings of scientific management.

Herzberg's research indicated that employees are motivated by job content. Contemporary managers focus on _____________ by increasing the significance of the job, and even providing the employee with important feedback.

Mark successfully completed a very challenging assignment given to him by his supervisor at work. The feeling of accomplishment and satisfaction Mark experienced is an example of an extrinsic reward.

Although the overall unemployment rate during the past recession hovered between 9 and 10%, the unemployment rate for Millennials was much higher. As this generation struggled to find employment, they were often compelled to continue to live with their parents. Due to current economic concerns, this younger generation was struggling to fulfill _____________________.

Which of the following practices would be most consistent with the views of scientific management?

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J?

Frederick Taylor believed that workers existed to make management's job easier and more efficient. He believed that workers were interested in one thing: good pay. If a business provided good pay, workers would provide the grueling labor necessary to get the job done.

Special parking areas, dining rooms, and restrooms set aside for executives are barriers to open two-way communication within an organization.

Herzberg's research identified several ___________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

Teamwork tends to occur naturally within business organizations regardless of the plans or actions of managers.

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.

The best remedy for staving off perceptions of inequity is:

Brett manages a sales force that sells laboratory supplies to companies and university science labs. He wants to implement a reward program for high performance. Any rep whose territory bills over $500,000 in sales will win a trip for two to a Caribbean island. Last year the high billing territory made $400,000 in sales. As his outside consultant on the rewards program project, you suggest that he ask around to make certain that this is something the reps would enjoy. Your other advice is:

In the view of William Ouchi, managers of U.S. firms would have a smooth transition when implementing the management styles employed by Type J managers.

The Hawthorne studies found that employees in the experimental group: