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Exam 10: Motivating Employees

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Question 181

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Sergio has a great deal of faith in the abilities of his subordinates. He thinks most employees want to be productive, and will work hard if given the right incentives. He also believes that most firms do not take full advantage of the intelligence and creativity of their employees. Because of this, Sergio favors a managerial style that allows employees to be flexible and creative in how they do their jobs, and empowers them to make and implement decisions. Sergio is a Theory X manager.

A) True
B) False

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Question 182

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According to the principles of scientific management, the best way to improve productivity is to

A) give employees greater recognition for their efforts.
B) establish open two-way communications among all of the organization's employees and managers.
C) use time-motion studies to find the best method of doing each job, then teach those methods to employees.
D) use job rotation and job enlargement to make work more interesting and challenging.

E) A) and C)
F) C) and D)

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Question 183

Multiple Choice

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Management by objectives is most effective in organizations that

When asked why they left their jobs, over half of those surveyed said they felt a lack of appreciation.

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Maslow placed ________ needs at the highest level of his hierarchy.

Chipper, the marketing director for Tee Time Golf Resort, is making plans for the annual tournament and is trying to determine the prize money for the top golfer. In past years, the resort successfully raised $25,000 through registration fees and sponsorship. This year, Chipper's general manager wants to attract some great local talent and announce the top prize at $10,000. However, Chipper thinks the resort cannot afford to announce a $10,000 top prize at the expense of losing out on a portion of the fees of less talented players who may decide not to register. He explains to the general manager that if they set the prize too high, several better-than-average golfers in the area will feel "out of their league" when the top players join in and therefore will be unmotivated to spend their money to participate. Chipper's analysis of the situation is reasonable according to

________ was the father of scientific management.

Job ________ combines a series of tasks into one assignment that is more challenging, interesting, and motivating.

The central idea behind management by objectives (MBO) is that employees motivate themselves through the process toward goal achievement.

In Silicon Valley, California, it is not unusual for highly skilled employees to stay at one company for about three years. These specialized employees have a mind-set for rapid promotion. They believe that they have only themselves to blame if these high goals are not met. William Ouchi would categorize the management style that these employees operate under as

Maslow would classify the need for recognition from others and for self-respect as ________ needs.

WellTech, a biotechnology firm, has four locations throughout Colorado. Marcy is a marketing specialist at the oldest and most rural location. Her colleagues at the three other sites get an hour off each day to work out because there are gym facilities at those locations. While Marcy knows that she makes a little more money than they do, she measured the cost of stopping off at the gym on her way home each evening. She realized that the extra compensation does not cover the cost of the membership. Because of this, Marcy is keeping tabs on marketing positions that may open at the company's other sites. Equity theory suggests that she is motivated to bring a sense of fairness to what she perceives as an inequity.

________ means acting as a resource to a subordinate by teaching, guiding, and making recommendations, without actively doing any of the subordinate's work.

As companies restructure to create greater efficiencies in their operations, there is a greater opportunity for ________ where management combines specialized tasks in one job, asking employees to broaden their scope of responsibilities.

Lyell is a sales representative for the Nutty Boys Nut Butter Company. He is about to meet with his manager to review his progress toward meeting the sales objectives they agreed to at the beginning of the year. Lyell likes the fact that managers at Nutty Boys listen to their subordinates' ideas and get everyone involved in setting goals and objectives. Lyell's experience suggests that Nutty Boys is utilizing

Members of Generation X tend to be more independent and need less feedback than members of older generations.