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Which of the following is evidence supporting the assertion that companies are investing in more training?


A) Higher net sales per employee
B) Higher gross profits per employee
C) Higher ratios of market to book value
D) Both A & B
E) All of the above

F) A) and E)
G) C) and D)

Correct Answer

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A person's understanding about how and when to apply the facts that have been learned is called


A) Process knowledge.
B) Declarative knowledge.
C) Practical knowledge.
D) Perpetual knowledge.
E) Procedural knowledge.

F) B) and D)
G) C) and E)

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Which of the following is NOT true of outcome evaluation?


A) It uses training objectives as its criteria for success.
B) This is all the information you need to improve a training program.
C) It is conducted at the end of training.
D) All of the above are true.

E) B) and C)
F) None of the above

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Linking competencies to a set of behaviors that allow you to "know it when you see it" is useful for


A) Hiring.
B) Training.
C) Determining rates of pay.
D) Both A & B.
E) All of the above.

F) B) and C)
G) C) and E)

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When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition?


A) Automaticity
B) Automatic
C) Compilation
D) Responsive

E) B) and C)
F) A) and B)

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Which of these steps is part of the continuous improvement model?


A) Gap analysis
B) Preaudit
C) Process mapping
D) Higher productivity
E) None of the above

F) A) and B)
G) A) and C)

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Viewing training as a subsystem of an organizational system, the inputs into the training subsystem include an organization's


A) Strategies.
B) Mission.
C) Resources.
D) People.
E) All of the above.

F) D) and E)
G) B) and C)

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Explain, with the use of a diagram, the key concepts of the "open systems model."

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A complete answer should include the fol...

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The authors' use of attitudes rather than abilities as one of the three types of learning outcomes is based on


A) their bias toward attitudes.
B) the fact that abilities and attitudes are fairly similar.
C) the fact that abilities are redundant with knowledge and skills.
D) The fact that abilities are not learned.

E) All of the above
F) B) and C)

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In the training model, a triggering event is


A) An organizational performance gap.
B) A signal that training has been successful.
C) A type of behavioral-based evaluation.
D) Input into the development phase of training.
E) None of the above.

F) B) and E)
G) A) and E)

Correct Answer

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In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called


A) Outcome evaluation.
B) Outcome.
C) Phase evaluation.
D) Process evaluation.
E) Procedural evaluation.

F) A) and B)
G) B) and E)

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___The highest level of knowledge is termed strategic knowledge.

A) True
B) False

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Define KSAs and explain the different levels of each.Use a diagram if you like.

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The K is for knowledge, and there are th...

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In an open system model, which of the following statements is NOT true?


A) Open systems have a dynamic relationship with their environment.
B) Open systems may exist as part of another open system.
C) The system is open to influences from its environment.
D) Outputs never have an influence on future inputs.
E) All of the above are true.

F) A) and D)
G) A) and E)

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The authors use the acronym KSA to refer to what?


A) Keep it Simple, and have the right Attitude
B) Knowledge, skills, and attitudes
C) Knowledge, strategy, and aptitude
D) Knowledge skills and abilities

E) A) and B)
F) B) and D)

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Which of the following career paths best prepares a trainer for a supervisory or coordinator position?


A) Several years' experience in a specific function
B) Working in a line position
C) Rotation through various specialist positions
D) None of the above
E) All of the above

F) A) and D)
G) B) and E)

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___The triggering event signals a need for a TNA.

A) True
B) False

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Describe how the model of training processes serves as a problem?solving tool. Include a brief explanation of each of the five phases.

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A complete answer should include the fol...

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Which of the following sources is an input to the analysis process?


A) The organization structure
B) Problematic operational areas
C) The people within the operational areas
D) Both B & C
E) All of the above

F) B) and C)
G) B) and D)

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Showing 21 - 39 of 39

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