Question 1

A pharmaceutical representative comes into the office and asks to speak with the physician. You do not recognize her, so you ask her for a business card and tell her you will give it to the physician, who will arrange for an appointment at his convenience. She gives you her card, but says she has plenty of time and will wait to see the physician. You tell her politely that the physician's schedule is completely booked this afternoon, but she just smiles and takes a seat in the waiting room. What should you do?

Accepted Answer

A)   Politely ask the representative to leave immediately
B)   Ask the physician to talk to the representative so that she will leave
C)   Take the business card to the office manager and explain the situation
D)   Resume your work and pretend the representative is not there
E)   Reschedule the afternoon's appointments to allow for this disruptionF) A) and C)
G) A) and D)

Question 2

When you are obtaining patient information for an appointment, you should include the ____.

Accepted Answer

A)   purpose of the visit
B)   patient's occupation
C)   patient's marital status
D)   patient's religion
E)   patient's diagnosisF) A) and B)
G) C) and D)

Question 3

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

Accepted Answer

The answer of A(n) ________ scheduling system can lock out...

Question 4

Before changing to ________ scheduling, the practice should assess its needs, survey patients for Internet access, and investigate privacy issues.

Accepted Answer

The answer of Before changing to ________ scheduling, the practice...

Question 5

What situations can result in the physician having large, unused gaps in her schedule?

Accepted Answer

A)   Underbooking and patient cancellations
B)   The physician spending too much time with each patient
C)   Meetings and conferences
D)   The physician arriving late in the morning
E)   Double-booking every other time slotF) A) and C)
G) None of the above

Question 6

Another name for a substitute physician who is hired to see patients while the regular physician is away is ____.

Accepted Answer

A)   res ipsa loquitur
B)   respite physician
C)   locum tenens
D)   respondeat superior
E)   duces tecumF) A) and E)
G) C) and D)

Question 7

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is ____.

Accepted Answer

A)   time-specified scheduling
B)   wave scheduling
C)   double-booking
D)   cluster scheduling
E)   stream schedulingF) A) and D)
G) B) and D)

Question 8

What is the common abbreviation for a complete physical examination?

Accepted Answer

A)   CPE
B)   PE
C)   ce
D)   cp
E)   CPHF) C) and D)
G) C) and E)

Question 9

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

Accepted Answer

The answer of When making travel arrangements for the physician,...

Question 10

The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to ____.

Accepted Answer

A)   lower the blood sugar
B)   keep the blood sugar from dropping too low
C)   keep the blood pressure from dropping too low
D)   lower the blood pressure
E)   increase the heart rateF) A) and D)
G) A) and C)

Question 11

Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in ____.

Accepted Answer

A)   advance scheduling
B)   wave scheduling
C)   cluster scheduling
D)   combination scheduling
E)   time-specified schedulingF) D) and E)
G) All of the above

Question 12

The medical assistant is responsible for helping physicians make the most efficient use of their time and avoid ________, or leaving unfilled appointment slots in the schedule.

Accepted Answer

The answer of The medical assistant is responsible for helping...

Question 13

An advantage of a computerized scheduling system is that it ____.

Accepted Answer

A)   can identify patients who routinely are late, forget their appointments, or cancel
B)   eliminates a wait for patients when coming to the office
C)   cancels any chance that two patients can be scheduled at the same time
D)   prevents the need to allow time for catching up before the next hour begins
E)   does not need color-coding to clarify the appointment scheduleF) A) and D)
G) A) and C)

Question 14

The typical amount of time for a complete physical examination is ____.

Accepted Answer

A)   10 minutes
B)   15 to 20 minutes
C)   20 to 30 minutes
D)   30 to 60 minutes
E)   90 minutesF) B) and D)
G) A) and B)

Question 15

A physician who is hired to see patients while the regular physician is away from the practice is referred to as a(n) ________.

Accepted Answer

The answer of A physician who is hired to see...

Question 16

Which appointment scheduling system is also called categorization scheduling?

Accepted Answer

A)   Cluster scheduling
B)   Wave scheduling
C)   Time-specified scheduling
D)   Combination scheduling
E)   Modified-wave schedulingF) B) and D)
G) C) and D)

Question 17

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Accepted Answer

The answer of Scheduling appointments in a(n) ________ manner creates...

Question 18

The appointment scheduling system in which two or more patients are scheduled for the same appointment time is ____.

Accepted Answer

A)   cluster scheduling
B)   combination scheduling
C)   time-specified scheduling
D)   double-booking
E)   wave schedulingF) A) and B)
G) B) and E)

Question 19

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Accepted Answer

The answer of A patient who does not call to...

Question 20

What is the best way to deal with patients who are routinely late for their appointments?

Accepted Answer

A)   Notify them that they can no longer be seen
B)   Charge them a fee for being late
C)   Schedule them for an appointment toward the end of the day
D)   Tell them how rude and inconsiderate their behavior is
E)   Schedule all patients who are routinely late on the same dayF) None of the above
G) A) and B)

Exam 16: Schedule Management

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

Correct Answer
verified

Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in ____.

Correct Answer
verified

When you are obtaining patient information for an appointment, you should include the ____.

Correct Answer
verified

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is ____.

Correct Answer
verified

The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to ____.

Correct Answer
verified

A physician who is hired to see patients while the regular physician is away from the practice is referred to as a(n) ________.

Correct Answer
verified

Before changing to ________ scheduling, the practice should assess its needs, survey patients for Internet access, and investigate privacy issues.

Correct Answer
verified

Correct Answer
verified

The medical assistant is responsible for helping physicians make the most efficient use of their time and avoid ________, or leaving unfilled appointment slots in the schedule.

Correct Answer
verified

What situations can result in the physician having large, unused gaps in her schedule?

Correct Answer
verified

The appointment scheduling system in which two or more patients are scheduled for the same appointment time is ____.

Correct Answer
verified

What is the common abbreviation for a complete physical examination?

Correct Answer
verified

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

Correct Answer
verified

The typical amount of time for a complete physical examination is ____.

Correct Answer
verified

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Correct Answer
verified

What is the best way to deal with patients who are routinely late for their appointments?

Correct Answer
verified

Another name for a substitute physician who is hired to see patients while the regular physician is away is ____.

Correct Answer
verified

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Correct Answer
verified

Which appointment scheduling system is also called categorization scheduling?

Correct Answer
verified

An advantage of a computerized scheduling system is that it ____.

Correct Answer
verified

Exam 16: Schedule Management

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

Correct AnswerverifiedShow Answer

Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in ____.

Correct AnswerverifiedShow Answer

When you are obtaining patient information for an appointment, you should include the ____.

Correct AnswerverifiedShow Answer

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is ____.

Correct AnswerverifiedShow Answer

The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to ____.

Correct AnswerverifiedShow Answer

A physician who is hired to see patients while the regular physician is away from the practice is referred to as a(n) ________.

Correct AnswerverifiedShow Answer

Before changing to ________ scheduling, the practice should assess its needs, survey patients for Internet access, and investigate privacy issues.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The medical assistant is responsible for helping physicians make the most efficient use of their time and avoid ________, or leaving unfilled appointment slots in the schedule.

Correct AnswerverifiedShow Answer

What situations can result in the physician having large, unused gaps in her schedule?

Correct AnswerverifiedShow Answer

The appointment scheduling system in which two or more patients are scheduled for the same appointment time is ____.

Correct AnswerverifiedShow Answer

What is the common abbreviation for a complete physical examination?

Correct AnswerverifiedShow Answer

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

Correct AnswerverifiedShow Answer

The typical amount of time for a complete physical examination is ____.

Correct AnswerverifiedShow Answer

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Correct AnswerverifiedShow Answer

What is the best way to deal with patients who are routinely late for their appointments?

Correct AnswerverifiedShow Answer

Another name for a substitute physician who is hired to see patients while the regular physician is away is ____.

Correct AnswerverifiedShow Answer

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Correct AnswerverifiedShow Answer

Which appointment scheduling system is also called categorization scheduling?

Correct AnswerverifiedShow Answer

An advantage of a computerized scheduling system is that it ____.

Correct AnswerverifiedShow Answer

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