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A device used to input printed matter and convert it to a format that can be read by the computer is a ____.


A) cursor
B) printer
C) scanner
D) pointing device
E) modem

F) A) and B)
G) D) and E)

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It is important to ______ supplies when stocking shelves, placing the oldest items in the front and newer items behind them.

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Administrative supplies are generally stored ____.


A) near the examination rooms
B) in the general storage closet
C) behind or adjacent to the reception area
D) near the laboratory
E) in the treatment or procedures room

F) All of the above
G) B) and C)

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Which of the following is not a benefit of having a fax machine in the medical office?


A) It can be sent and received within minutes.
B) It can be used as an extra telephone.
C) It helps protect a patient's protected health information.
D) It can be used as an extra copier.
E) It is usually less expensive than overnight mail service.

F) None of the above
G) A) and B)

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An effective way to prevent an unanticipated shortage of a supply item is to ____.


A) keep the same item in several different locations
B) request that workers finish one container before opening a new one
C) reorder the item when the last one is taken for use
D) educate the workers on how to make supplies last from one order to the next
E) reorder an item whenever someone requests it, without checking the inventory

F) B) and D)
G) A) and C)

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Which of the following information is not needed in an equipment inventory?


A) Name of the equipment, including brand name
B) Model number and registration number
C) Place of purchase, including contact information
D) Name of the equipment this equipment is replacing
E) Product warranty, maintenance contract, and service contract

F) B) and E)
G) A) and C)

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Using _______ vendors often results in discounts, special services, and provides a public relations benefit for the physician.

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The _______ for a software program is usually in the form of written instruction manuals or online help.

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To calculate the unit price of an item, ____.


A) divide the total purchase price by the number of items
B) subtract the number of items from the total purchase price
C) add the number of items to the total purchase price
D) multiply the purchase price by the total number of items
E) divide the number of items by the total purchase price

F) C) and E)
G) B) and D)

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Using a computer equipped with a modem and communications software, you can perform several types of ________ transactions.

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In a medical office, ________ that change the monitor display at short intervals can be used to minimize the amount of time information is visible on a computer screen.

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screensave...

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To avoid making a mistake by purchasing from a dishonest ________ solicitor, you should ask for the name and phone number of the company, then verify the number with the telephone company and verify the company with the Better Business Bureau.

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Information is stored permanently on the ____ for later retrieval.


A) hard disk drive
B) modem
C) monitor
D) printer
E) CPU

F) A) and D)
G) All of the above

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Most supplies in the medical office can be classified as administrative, clinical, or ____.


A) general
B) environmental
C) categorical
D) maintenance
E) laboratory

F) A) and E)
G) B) and D)

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A(n) _______ vendor will process orders accurately with quality items, deliver products in good condition, and charge fair prices.

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A collection of records created and stored on a computer is a(n) ____.


A) application
B) icon
C) database
D) spreadsheet
E) word processor

F) B) and D)
G) A) and E)

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Purchasing groups are ____.


A) several medical practices in the same building that use local vendors to qualify for quantity discounts.
B) large, established companies that save a physician's office money.
C) groups of physicians who order supplies together to obtain a quantity discount.
D) another name for local vendors.
E) groups of medical assistants that compete to find the best prices.

F) A) and D)
G) B) and C)

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The ________ is a global network of computers that enables communication with millions of computer users around the world.

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The best way to deal with a telephone solicitation is to ____.


A) just hang up on the telephone representative
B) ask for the name and telephone number of the firm and call back
C) talk with several telephone representatives and compare details of the sale
D) copy down details of the order when it is being placed
E) tell the representative he or she will have to visit the office in person

F) A) and D)
G) C) and D)

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Which of the following changes the monitor display at short intervals or constantly shows moving images?


A) Power down
B) Multimedia
C) Screen saver
D) Resolution
E) Virus protection

F) C) and D)
G) B) and E)

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