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Which of the following is not a function of the disk cleanup utility?


A) Compressing old files
B) Deleting temporary Internet files
C) Organizing files on the hard disk drive
D) Sending some files to the recycle bin
E) Freeing up space on your computer

F) A) and B)
G) None of the above

Correct Answer

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The average medical office spends ____ of its annual gross income on administrative, clinical, and general supplies.


A) 1% to 2%
B) 2% to 3%
C) 4% to 6%
D) 8% to 10%
E) 12% to 15%

F) B) and E)
G) B) and D)

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Incidental supplies are ____.


A) occasionally reordered
B) needed in the office but do not threaten the efficiency of the office
C) used only once and thrown away
D) items that are absolutely necessary for smooth running of the practice
E) items that can be reused indefinitely

F) B) and D)
G) A) and E)

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Which of the following is an example of a durable item?


A) Examination gloves
B) Stethoscope
C) Prescription pad
D) Cotton swabs
E) Glass slides

F) C) and E)
G) None of the above

Correct Answer

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When managing office supplies, the goal is to achieve ____.


A) efficiency
B) organization
C) resourcefulness
D) independence
E) confidentiality

F) D) and E)
G) C) and E)

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The list of supplies and the amounts in storage in a medical office are the office _______, which must be accurately maintained to ensure that the office does not run out of supplies.

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The Federal Trade Commission ____.


A) encourages medical practices to purchase supplies from mail-order companies
B) regulates the quality of each individual item to be purchased
C) monitors purchases by telephone, fax, and online services to protect consumers
D) prevents outdated or date-expired items from being sold
E) requires vendors to fill orders within 10 days

F) B) and D)
G) C) and D)

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Printer resolution is noted in terms of ____.


A) dots per inch
B) megahertz
C) dot pitch
D) megabytes
E) gigabytes

F) A) and D)
G) A) and C)

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A(n) _______, or VPN, is used to connect two or more computer systems using public telephone lines, and using the Internet as the medium for transporting data.

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virtual pr...

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Access codes or _______ allow users into approved areas of the software according to the individual's job description.

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Which of the following office machines is most useful for handling tasks such as payroll and bank deposits?


A) Facsimile machine
B) Adding machine
C) Photocopier
D) Printer
E) Postage meter

F) C) and E)
G) A) and B)

Correct Answer

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Which of the following is used when doctors in a group practice order different items and several staffers are in charge of ordering?


A) Requisition
B) Purchase order
C) Payment invoice
D) Disbursement
E) Order form

F) C) and E)
G) A) and D)

Correct Answer

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Resolution refers to ____.


A) a method of sending and receiving messages through a network
B) the sharpness of images, measured in dot pitch
C) a readable printout of information
D) automatic changes in the monitor displays
E) the number of words that can be typed in one minute

F) All of the above
G) D) and E)

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Jenni has been working at her new job as administrative office assistant for two weeks now. She has gone through the standard office training, and she feels mostly okay with her duties. However, unlike other places she has worked, this office uses the Microsoft® Excel software to track office expenses. Jenni does not feel comfortable with this software and is afraid she will make a mistake. Which of the following courses of action would you recommend to Jenni?


A) Just continue to use the software in the office; everyone makes mistakes at first
B) Resign from the job, because she doesn't understand how to use the software
C) Ask the office manager to have someone else track office expenses
D) Attend an adult education class on how to use the software
E) Spend time at work exploring the software instead of taking care of other duties

F) B) and D)
G) B) and E)

Correct Answer

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Which of the following are general supplies?


A) Erasers, envelopes, and notepads
B) Liquid hypoallergenic soap and paper towels
C) Appointment books and appointment cards
D) Sterile gloves and bandages
E) 50% dextrose solution

F) C) and D)
G) B) and C)

Correct Answer

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Which of the following is part of proper computer system care and maintenance?


A) Avoid placing the system in a well-ventilated location
B) Allow the same image to stay on the screen overnight
C) Fold CD-ROMs to store
D) Use a power strip with a surge protector
E) Drink coffee or soft drinks while working at the computer

F) A) and E)
G) B) and E)

Correct Answer

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