Question 1

Which of these guidelines should you follow when selecting magazines for a medical office?

Accepted Answer

A)   Place the physician's medical journals in the reception area
B)   Subscribe to several magazines on one topic
C)   Select magazines specific to one age group
D)   Ask patients for feedback on their interests
E)   Keep back issues for at least 12 monthsF) C) and E)
G) D) and E)

Question 2

Coffee tables or low tables with sharp edges are ____.

Accepted Answer

A)   a necessary addition to any reception area
B)   useful for holding magazines
C)   a hazard to the elderly and small children
D)   available to patients for holding food and drinks
E)   convenient for holding table lampsF) A) and E)
G) B) and E)

Question 3

A lively atmosphere is produced by ____ colors.

Accepted Answer

A)   dim
B)   primary
C)   muted
D)   dark
E)   softF) B) and D)
G) D) and E)

Question 4

The single most important factor that affects a patient's perception of a physician's office is ____.

Accepted Answer

A)   the décor
B)   the temperature
C)   cleanliness
D)   the lighting
E)   the furnitureF) A) and E)
G) All of the above

Question 5

Warm colors include hot pink, red, and ____.

Accepted Answer

A)   mauve
B)   blue
C)   white
D)   orange
E)   light greenF) B) and C)
G) B) and E)

Question 6

Which of the following guarantees health care for a specific group of citizens regardless of their ability to pay?

Accepted Answer

A)   Americans with Disabilities Act
B)   American Medical Association
C)   Occupational Safety and Health Act
D)   Older Americans Act
E)   Clinical Laboratory Improvement AmendmentsF) C) and D)
G) A) and E)

Question 7

Which of the following is typically not included in a new patient registration packet?

Accepted Answer

A)   Demographic/insurance coverage form
B)   Notice of privacy practices
C)   Health history form
D)   Living will/durable power of attorney form
E)   Information regarding payment policiesF) A) and B)
G) C) and D)

Question 8

What type of music would you commonly find in an obstetrics/gynecology practice?

Accepted Answer

A)   Folk music
B)   Soft rock
C)   Classical
D)   Oldies
E)   CountryF) A) and B)
G) D) and E)

Question 9

Which type of fabric creates a formal appearance?

Accepted Answer

A)   Lightweight
B)   Sheer
C)   Medium weight
D)   Heavy weight
E)   LaceyF) None of the above
G) C) and E)

Question 10

The appropriate way to handle patients who smoke is to ____.

Accepted Answer

A)   provide a corner of the reception area just for smokers
B)   make sure the medical office is equipped with a good ventilating system
C)   provide an adequate supply of ashtrays throughout the reception area
D)   ask patients to wait until they are in the exam room to smoke
E)   post "Thank You for Not Smoking" signs in the reception areaF) A) and D)
G) B) and D)

Question 11

What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?

Accepted Answer

A)   Turn on the fax machine
B)   Turn on the coffee maker
C)   Pull charts
D)   Check the refrigerator temperature
E)   Retrieve voicemail or answering service messagesF) D) and E)
G) A) and B)

Question 12

An example of an appropriate specialty item in a medical office is a ____.

Accepted Answer

A)   coat rack
B)   scented candle
C)   potpourri
D)   glass vase
E)   live plantF) C) and E)
G) A) and C)

Question 13

The best way to determine the number of parking spaces a medical office needs is to ____.

Accepted Answer

A)   ask patients if they found a place to park
B)   calculate the average time a patient spends in the office and the number of appointments scheduled during that time
C)   measure the dimensions of the parking lot and divide by the number of patients seen per day to determine how many spaces are available
D)   send out a survey form to all patients, families, and office staff for suggestions for parking improvement
E)   ask other medical offices in the same area how many parking spaces they needF) B) and C)
G) None of the above

Question 14

A teletype (TTY) device, also known as a(n) _________ device for the deaf (TDD), is a specially designed telephone that helps hearing-impaired patients communicate with a medical office through a relay service.

Accepted Answer

The answer of A teletype (TTY) device, also known as...

Question 15

A group of colors that work well together is called a color ____.

Accepted Answer

A)   family.
B)   unit.
C)   type.
D)   lot.
E)   focus.F) A) and D)
G) A) and B)

Question 16

The best way to determine the appropriate level of lighting for the patient reception area is to ____.

Accepted Answer

A)   monitor the number of patient accidents each month
B)   ask the patients what type of lighting they prefer
C)   consult an electrician or lighting showroom salesperson
D)   survey the office personnel
E)   consult fashion magazines for the latest trends in lightingF) A) and D)
G) A) and B)

Question 17

Guidelines for protection from hazardous wiring and poorly lit hallways ensure the _________ of staff and patients.

Accepted Answer

The answer of Guidelines for protection from hazardous wiring and...

Question 18

The purpose of piping music into a reception area is to ____.

Accepted Answer

A)   keep the patients awake
B)   provide a soothing background sound
C)   create a conversation item for patients
D)   eliminate the distraction to office staff of patients talking
E)   keep patients up-to-date with the latest musicF) C) and D)
G) A) and B)

Question 19

An example of an immunocompromised patient is ____.

Accepted Answer

A)   a patient with arthritis
B)   a patient with diabetes
C)   a patient receiving chemotherapy
D)   an elderly patient
E)   a pediatric patientF) A) and D)
G) B) and D)

Question 20

Which of the following is not an activity involved with closing the office at the end of the day?

Accepted Answer

A)   Check the fax machine
B)   Put laboratory specimens in pick-up receptacle
C)   Forward calls to voicemail or the answering machine
D)   Secure all medical records
E)   Arm the security systemF) A) and B)
G) A) and C)

Exam 7: Patient Reception

The best way to determine the number of parking spaces a medical office needs is to ____.

Correct AnswerverifiedShow Answer

An example of an appropriate specialty item in a medical office is a ____.

Correct AnswerverifiedShow Answer

Guidelines for protection from hazardous wiring and poorly lit hallways ensure the _________ of staff and patients.

Correct AnswerverifiedShow Answer

A teletype (TTY) device, also known as a(n) _________ device for the deaf (TDD), is a specially designed telephone that helps hearing-impaired patients communicate with a medical office through a relay service.

Correct AnswerverifiedShow Answer

Warm colors include hot pink, red, and ____.

Correct AnswerverifiedShow Answer

A group of colors that work well together is called a color ____.

Correct AnswerverifiedShow Answer

Which of these guidelines should you follow when selecting magazines for a medical office?

Correct AnswerverifiedShow Answer

The best way to determine the appropriate level of lighting for the patient reception area is to ____.

Correct AnswerverifiedShow Answer

A lively atmosphere is produced by ____ colors.

Correct AnswerverifiedShow Answer

Which of the following guarantees health care for a specific group of citizens regardless of their ability to pay?

Correct AnswerverifiedShow Answer

Which of the following is typically not included in a new patient registration packet?

Correct AnswerverifiedShow Answer

Which of the following is not an activity involved with closing the office at the end of the day?

Correct AnswerverifiedShow Answer

Coffee tables or low tables with sharp edges are ____.

Correct AnswerverifiedShow Answer

The appropriate way to handle patients who smoke is to ____.

Correct AnswerverifiedShow Answer

An example of an immunocompromised patient is ____.

Correct AnswerverifiedShow Answer

The single most important factor that affects a patient's perception of a physician's office is ____.

Correct AnswerverifiedShow Answer

Which type of fabric creates a formal appearance?

Correct AnswerverifiedShow Answer

What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?

Correct AnswerverifiedShow Answer

The purpose of piping music into a reception area is to ____.

Correct AnswerverifiedShow Answer

What type of music would you commonly find in an obstetrics/gynecology practice?

Correct AnswerverifiedShow Answer

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