Question 1

What the leader acts as a role model for the employees, communicates and demonstrates a clear set of values, and builds trust and credibility, which of Bass and Avolio's four leadership actions are they engaging in?

Accepted Answer

A)   idealized influence and charisma
B)   inspirational motivation
C)   individualized consideration
D)   intellectual stimulationE) A) and B)
F) A) and C)

Question 2

When coordinating change processes, leaders practicing ______ behaviors are frequently the most effective.

Accepted Answer

A)   facilitative
B)   directive
C)   authoritative
D)   autocraticE) B) and C)
F) A) and D)

Question 3

The second step in any change process is to ______.

Accepted Answer

A)   collaborate
B)   prove
C)   ideate
D)   empowerE) All of the above
F) A) and C)

Question 4

Oftentimes change can either be approached reactively or proactively. The primary difference between the two approaches is ______.

Accepted Answer

A)   one frames change as a loss or a threat, whereas the other frames change as problem to be solved or even an opportunity
B)   one frames change as a personal challenge, whereas the other frames change as a shared challenge
C)   one frames change as an inevitability, whereas the other frames change as an avoidable outcome
D)   one frames change as a part of a larger process, whereas the other frames change as a unique eventE) A) and B)
F) A) and C)

Question 5

When a leader identifies who is likely to be affected by the change process and invites their participation, they are engaging in which stage of designing others' success during change?

Accepted Answer

A)   empower
B)   prove
C)   collaborate
D)   ideateE) A) and B)
F) A) and C)

Question 6

Which of the following is not a common barrier to change processes?

Accepted Answer

A)   failing to be specific about the change
B)   failing to show why a change is important or necessary
C)   using the wrong change-management strategy
D)   disregarding a group's habit patternsE) A) and B)
F) B) and C)

Question 7

In Prochaska's model for change, the stage in which you gather information to gain an understanding of the change is the ______ stage.

Accepted Answer

A)   pre-contemplation
B)   preparation
C)   contemplation
D)   maintenanceE) All of the above
F) C) and D) C

Question 8

As you are implementing a change process, you should be constantly ______.

Accepted Answer

A)   assessing, improving, and altering activities
B)   reiterating your vision
C)   convening your leadership team
D)   revisiting every step of the processE) None of the above
F) B) and D) A

Question 9

When applied to a change management process, what is the primary difference between transactional and transformational leadership styles?

Accepted Answer

A)   Transactional leaders appeal to the self-interest of employees, whereas transformational leaders connect the followers' sense of identity with the collective identity of the organization.
B)   Transactional leaders are more focused on the process, and transformational leaders are more focused on the people.
C)   Transactional leaders focus on the outcomes, and transformational leaders focus on the process.
D)   Transactional leaders rule by charisma, and transformational leaders guide by persuasion.E) C) and D)
F) B) and C)

Question 10

The third level of change is ______.

Accepted Answer

A)   identifying what you need to do differently
B)   redirecting attention to entirely new processes, systems, or structures
C)   clarifying what you want to change
D)   making small changes to improve interpersonal relationshipsE) A) and B)
F) A) and C)

Question 11

The fourth step in any change process is to ______.

Accepted Answer

A)   collaborate
B)   justify
C)   ideate
D)   proveE) All of the above
F) A) and C)

Question 12

The first step in any change process is to ______.

Accepted Answer

A)   ideate
B)   prove
C)   justify
D)   empowerE) A) and C)
F) C) and D)

Question 13

Transformational leaders focus on the higher order needs of their followers. What does this mean?

Accepted Answer

Transformational lea...

Question 14

______ is defined as the application of knowledge, skills, tools, and techniques to a broad range of activities in order to meet the requirements of a particular project.

Accepted Answer

A)   Project processing
B)   Strategic planning
C)   Ideation
D)   Project managementE) A) and D)
F) B) and D)

Question 15

______ risk-taking is making a decision that involves careful consideration of the possible outcomes.

Accepted Answer

A)   Enforced
B)   Temporal
C)   Comprehensive
D)   CalculatedE) B) and C)
F) None of the above

Question 16

What are the five stages that individually typically go through when encountering radical change?

Accepted Answer

(1) Shock or denial, (2) anger, (3) depression, (4) dialogue, and (5) acceptance.

Question 17

______ requires integrating a strategic vision into change initiatives that redirect attention to entirely new processes, systems, or structures.

Accepted Answer

A)   Incremental change
B)   Large-scale change
C)   Critical management
D)   Scaled managementE) A) and B)
F) All of the above

Question 18

One of the most consequential aspects of leadership is how you ______.

Accepted Answer

A)   clarify your values
B)   express your vision
C)   approach your relationship to your followers
D)   structure your organizationE) All of the above
F) A) and B)

Question 19

A company that enforces a change process through a system of rewards and punishments is likely employing what type of leadership in their change process?

Accepted Answer

A)   transformational leadership
B)   authentic leadership
C)   complexity leadership
D)   transactional leadershipE) A) and B)
F) B) and D)

Question 20

Individuals typically experience radical change through multiple stages. The first stage is ______.

Accepted Answer

A)   acceptance
B)   depression
C)   diablogue
D)   shock or denialE) B) and D)
F) A) and B)

Exam 10: Utilizing Change Processes Effectively

What the leader acts as a role model for the employees, communicates and demonstrates a clear set of values, and builds trust and credibility, which of Bass and Avolio's four leadership actions are they engaging in?

Correct AnswerverifiedShow Answer

When coordinating change processes, leaders practicing ______ behaviors are frequently the most effective.

Correct AnswerverifiedShow Answer

The second step in any change process is to ______.

Correct AnswerverifiedShow Answer

Oftentimes change can either be approached reactively or proactively. The primary difference between the two approaches is ______.

Correct AnswerverifiedShow Answer

When a leader identifies who is likely to be affected by the change process and invites their participation, they are engaging in which stage of designing others' success during change?

Correct AnswerverifiedShow Answer

Which of the following is not a common barrier to change processes?

Correct AnswerverifiedShow Answer

In Prochaska's model for change, the stage in which you gather information to gain an understanding of the change is the ______ stage.

Correct AnswerverifiedC

As you are implementing a change process, you should be constantly ______.

Correct AnswerverifiedA

When applied to a change management process, what is the primary difference between transactional and transformational leadership styles?

Correct AnswerverifiedShow Answer

The third level of change is ______.

Correct AnswerverifiedShow Answer

The fourth step in any change process is to ______.

Correct AnswerverifiedShow Answer

The first step in any change process is to ______.

Correct AnswerverifiedShow Answer

Transformational leaders focus on the higher order needs of their followers. What does this mean?

Correct AnswerverifiedTransformational lea...View AnswerShow Answer

______ is defined as the application of knowledge, skills, tools, and techniques to a broad range of activities in order to meet the requirements of a particular project.

Correct AnswerverifiedShow Answer

______ risk-taking is making a decision that involves careful consideration of the possible outcomes.

Correct AnswerverifiedShow Answer

What are the five stages that individually typically go through when encountering radical change?

Correct Answerverified(1) Shock or denial, (2) anger, (3) depression, (4) dialogue, and (5) acceptance.

______ requires integrating a strategic vision into change initiatives that redirect attention to entirely new processes, systems, or structures.

Correct AnswerverifiedShow Answer

One of the most consequential aspects of leadership is how you ______.

Correct AnswerverifiedShow Answer

A company that enforces a change process through a system of rewards and punishments is likely employing what type of leadership in their change process?

Correct AnswerverifiedShow Answer

Individuals typically experience radical change through multiple stages. The first stage is ______.

Correct AnswerverifiedShow Answer

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C

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A

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Transformational lea...
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(1) Shock or denial, (2) anger, (3) depression, (4) dialogue, and (5) acceptance.

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