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A major difference between manufacturing and service systems in terms of scheduling is


A) variability in arrival and service rates.
B) processing cost per unit.
C) the number of units to be processed.
D) length of processing time.
E) output rate.

F) A) and B)
G) None of the above

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The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows: The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows:   Assume there must be one-to-one matching between consultants and projects. In how many different ways can she assign these consultants to these projects? A) 4 B) 8 C) 16 D) 24 E) 256 Assume there must be one-to-one matching between consultants and projects. In how many different ways can she assign these consultants to these projects?


A) 4
B) 8
C) 16
D) 24
E) 256

F) D) and E)
G) A) and C)

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Priority rules are widely used to sequence jobs in high-volume systems.

A) True
B) False

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There are four resources and four jobs to be done. Assume there must be one-to-one matching between jobs and resources. The time required for each resource to do each job is as follows: There are four resources and four jobs to be done. Assume there must be one-to-one matching between jobs and resources. The time required for each resource to do each job is as follows:   For the optimal schedule, what is the total number of hours required to complete these jobs? A) 23 hours B) 22 hours C) 21 hours D) 20 hours E) 19 hours For the optimal schedule, what is the total number of hours required to complete these jobs?


A) 23 hours
B) 22 hours
C) 21 hours
D) 20 hours
E) 19 hours

F) A) and B)
G) A) and E)

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Which of the following is not a measure for judging the effectiveness of a schedule sequence?


A) average number of jobs at the work center
B) total number of jobs at the work center
C) average completion (flow) time
D) average job tardiness
E) length of time between start of first job to completion of the last job in the work center

F) B) and C)
G) A) and E)

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High-volume jobs that often follow the same sequence are known as


A) optimal systems.
B) timing systems.
C) sequencing systems.
D) rapid systems.
E) flow systems.

F) A) and B)
G) B) and D)

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A scheduling technique used to achieve an optimum matching of tasks and resources is


A) the assignment method.
B) Johnson's rule.
C) the optimum production technology method.
D) the appointment method.
E) the reservation method.

F) A) and B)
G) D) and E)

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The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows: The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows:   Assume there must be one-to-one matching between consultants and projects. After the row and column reductions, what is the resulting entry in the new table for assigning Rick to project D? A) 0 hours B) 8 hours C) 10 hours D) 9 hours E) 22 hours Assume there must be one-to-one matching between consultants and projects. After the row and column reductions, what is the resulting entry in the new table for assigning Rick to project D?


A) 0 hours
B) 8 hours
C) 10 hours
D) 9 hours
E) 22 hours

F) A) and B)
G) C) and D)

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Scheduled due dates are the result of


A) promises to customers.
B) MRP processing.
C) managerial decisions.
D) all of the choices.
E) our competitor's promises.

F) A) and D)
G) B) and D)

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The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today, shown in the order they were received: The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today, shown in the order they were received:   If he uses the earliest due date first priority rule to schedule these jobs, what will be the average job tardiness? A) 0 hours B) 1.5 hours C) 1.75 hours D) 2 hours E) 2.25 hours If he uses the earliest due date first priority rule to schedule these jobs, what will be the average job tardiness?


A) 0 hours
B) 1.5 hours
C) 1.75 hours
D) 2 hours
E) 2.25 hours

F) None of the above
G) All of the above

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E

The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows: The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows:   Assume there must be one-to-one matching between consultants and projects. What is the optimal assignment of consultants to projects? A) Charlie to A; Betty to B; Johnny to C; Rick to D B) Charlie to D; Betty to C; Johnny to B; Rick to A C) Charlie to C; Betty to A; Johnny to D; Rick to B D) Charlie to D; Betty to B; Johnny to C; Rick to A E) Charlie to D; Betty to A; Johnny to C; Rick to B Assume there must be one-to-one matching between consultants and projects. What is the optimal assignment of consultants to projects?


A) Charlie to A; Betty to B; Johnny to C; Rick to D
B) Charlie to D; Betty to C; Johnny to B; Rick to A
C) Charlie to C; Betty to A; Johnny to D; Rick to B
D) Charlie to D; Betty to B; Johnny to C; Rick to A
E) Charlie to D; Betty to A; Johnny to C; Rick to B

F) A) and B)
G) A) and E)

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When orders exceed our capacity, priority rules are used to select which orders will be accepted.

A) True
B) False

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The operations manager of a body and paint shop has five cars to schedule for repair. He would like to minimize the makespan to complete all work on these cars. Each car requires body work prior to painting. The estimates of the times required to do the body and paint work on each are as follows: The operations manager of a body and paint shop has five cars to schedule for repair. He would like to minimize the makespan to complete all work on these cars. Each car requires body work prior to painting. The estimates of the times required to do the body and paint work on each are as follows:   What is the makespan for the optimal schedule? A) 24 hours B) 25 hours C) 26 hours D) 28 hours E) 50 hours What is the makespan for the optimal schedule?


A) 24 hours
B) 25 hours
C) 26 hours
D) 28 hours
E) 50 hours

F) A) and E)
G) All of the above

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D

Eva, the owner of Eva's Second Time Around Wedding Dresses, currently has five dresses to be altered, shown in the order in which they arrived: Eva, the owner of Eva's Second Time Around Wedding Dresses, currently has five dresses to be altered, shown in the order in which they arrived:   If Eva uses the shortest processing time first priority rule to schedule these jobs, what will be the average number of jobs in her shop today? A) 2 jobs B) 2.33 jobs C) 2.4 jobs D) 2.67 jobs E) 3 jobs If Eva uses the shortest processing time first priority rule to schedule these jobs, what will be the average number of jobs in her shop today?


A) 2 jobs
B) 2.33 jobs
C) 2.4 jobs
D) 2.67 jobs
E) 3 jobs

F) None of the above
G) A) and B)

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Job X, which has a duration of four days, is due by the close of business on Friday, December 23. Without looking at the work already at X's required resource, the scheduler schedules X to be begun immediately and assumes that X will be done four days from now. This is an example of


A) infinite scheduling.
B) finite scheduling.
C) forward scheduling.
D) backward scheduling.
E) prioritization.

F) None of the above
G) C) and E)

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A Gantt chart is a basic scheduling tool that is most useful in low-volume systems.

A) True
B) False

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True

The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows: The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows:   Assume there must be one-to-one matching between consultants and projects. For the optimal schedule, what is the total number of hours it will take these consultants to complete these projects? A) 53 hours B) 46 hours C) 50 hours D) 61 hours E) 54 hours Assume there must be one-to-one matching between consultants and projects. For the optimal schedule, what is the total number of hours it will take these consultants to complete these projects?


A) 53 hours
B) 46 hours
C) 50 hours
D) 61 hours
E) 54 hours

F) A) and D)
G) B) and E)

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Job X arrived at work center Q at noon. At 2 p.m. that same day X was begun. X left work center Q at 3:15 p.m. that same day. X's flow time, in minutes, was


A) 195.
B) 120.
C) 75.
D) 60.
E) Cannot be determined.

F) A) and E)
G) A) and D)

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As long as the bottleneck operations are used effectively, idle time in non-bottleneck operations will not affect the overall productivity of the system.

A) True
B) False

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Loading is the determination of which work centers should perform which jobs.

A) True
B) False

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