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The functional organizational structure is the approach to organizational structure used by most small to medium-sized firms.

A) True
B) False

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In a ________ structure,two separate organizational structures are combined.


A) departmental
B) functional
C) regional
D) matrix

E) C) and D)
F) A) and B)

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Why do most businesses use organization charts?

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Organization charts clarify st...

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Kraft Food uses ________ departmentalization by having separate divisions for different types of foods.


A) customer
B) functional
C) geographic
D) product

E) B) and C)
F) None of the above

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Global Research Consortium employs a ________ organizational structure,meaning it has little or no formal structure.


A) team
B) virtual
C) learning
D) boundaryless

E) C) and D)
F) A) and D)

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________ organizations become more responsive to the environment by breaking the company into more manageable units.


A) Centralized
B) Decentralized
C) Geographic
D) Process-oriented

E) B) and C)
F) None of the above

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________ is based on special expertise and usually involves counseling and advising.


A) Line authority
B) Matrix authority
C) Delegated authority
D) Staff authority

E) All of the above
F) A) and B)

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Short Case Scenario 6-1 Steffi Graf has assumed leadership of Ace Products after many years of loyal service. Ace Products is an international manufacturer of copiers, printers, and fax machines. Historically, their customers have fallen into four groups: hospitals, small businesses, airlines, and state and local governments. After talking with her daughter, who has just completed her business degree, Steffi is beginning to wonder if reorganizing would benefit Ace Products. The organization chart shows that there is a Vice-President of Manufacturing, Vice-President of Accounting and Finance, and a Vice-President of Marketing; they all report to the President of Ace Products. -What are three factors that may impact span of control at Ace Products?

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Job similarity,job simplicity,...

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In a sense,all organizations have only one major "job."

A) True
B) False

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What is delegation? Identify four reasons that managers have trouble delegating.

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Delegation is the process by which manag...

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Matrix structure is a combination of two separate structures.

A) True
B) False

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Firms having production,marketing,human resource,and finance departments are departmentalized according to ________.


A) geography
B) function
C) process
D) customer

E) C) and D)
F) A) and B)

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With relatively few layers of managers,decentralized organizations tend to reflect a ________ organizational structure.


A) tall
B) short
C) flat
D) elliptical

E) A) and B)
F) A) and C)

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When employees perform either the same simple task or a group of interrelated tasks,the span of control is often ________.


A) short
B) tall
C) wide
D) narrow

E) C) and D)
F) B) and C)

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As organizations grow and become larger,jobs tend to become less specialized.

A) True
B) False

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In the delegation process,________ follows ________.


A) assigning responsibility; granting authority
B) granting authority; creating accountability
C) granting authority; assigning responsibility
D) assigning responsibility; creating accountability

E) A) and B)
F) A) and C)

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Intrapreneuring is the process of creating and maintaining the innovation and flexibility of a small-business environment within the confines of a large corporation.

A) True
B) False

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Which of the following best describes responsibility?


A) the power to make the decisions necessary to complete a task
B) the liability of subordinates for accomplishing tasks assigned by managers
C) the number of people supervised by one manager
D) the duty to perform an assigned task

E) C) and D)
F) B) and D)

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Firms with production,marketing,human resource,and finance departments have a process form of organization.

A) True
B) False

Correct Answer

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Short Case Scenario 6-1 Steffi Graf has assumed leadership of Ace Products after many years of loyal service. Ace Products is an international manufacturer of copiers, printers, and fax machines. Historically, their customers have fallen into four groups: hospitals, small businesses, airlines, and state and local governments. After talking with her daughter, who has just completed her business degree, Steffi is beginning to wonder if reorganizing would benefit Ace Products. The organization chart shows that there is a Vice-President of Manufacturing, Vice-President of Accounting and Finance, and a Vice-President of Marketing; they all report to the President of Ace Products. -Describe the span of control likely to prevail at Ace Products.

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In tall organization...

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