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Mini-Case Sparky Weyer, president and CEO of Minimotors, Inc., a growing manufacturer of small (some of them downright tiny) electric motors used in a variety of power tools and appliances told potential investors, "These are exciting times for our company. We've made a lot of changes over the past two years that have really improved our operations and lowered our costs. Now we are ready to expand into new markets. Minimotors is on its way to becoming a global player." Sparky was meeting with potential financial backers in an effort to obtain funding for some expensive new machinery he wanted to purchase. "You may have heard about some of the ways we've cut costs," Sparky continued. "We've developed a new arrangement with several of our biggest suppliers. They've agreed to make more frequent deliveries tied directly to our production schedules. This will help us reduce our inventory costs dramatically. We've also greatly reduced the number of defective motors we produce by carefully keeping tabs on all of our manufacturing processes. In fact, we have set a goal of reducing our defects to 3.4 parts per million. The main purpose of my meeting with you today is because we want to install some sophisticated new machinery and software that will allow us to quickly design and produce motors to the exact specifications of our customers. The machinery is computer-controlled and can produce custom-designed products at very little increase in cost compared to our mass-produced motors. We feel this flexibility and quick response time will give us a tremendous competitive advantage and help us attract new customers. Installing the new equipment and training our workers to use it properly will be a complex project, but I'm confident that once we get everything up and running we'll be able to strengthen our position as the leading maker of high-quality electric motors." -Sparky knows that installing the new equipment and training workers to use it efficiently will be a long and complex process consisting of many different tasks. Which of the following methods would help him determine how long this project is likely to take?


A) TPSM (task priority scheduling method)
B) DA (dependency analysis)
C) TRSS (task and resource scheduling system)
D) PERT (program evaluation and review technique)

E) A) and D)
F) None of the above

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ISO 14001 is a new set of product quality standards that has replaced the old ISO 9001 standards.

A) True
B) False

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________ has transformed the purchasing function in recent years by helping firms find the best suppliers and the best prices.


A) PERT
B) The Internet
C) CAD/CAM
D) QFD

E) C) and D)
F) A) and B)

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In a PERT network, a critical path is the sequence of tasks that takes the longest time to complete.

A) True
B) False

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Ahmed, an operations manager for a smartphone manufacturer, just accepted a new operations position with a service company. Ahmed will find that operations management at the new job will differ significantly from operations management at the manufacturer.

A) True
B) False

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Arturo is a production and operations manager and he loves details. He likes to keep track of how his projects are moving along. One of Arturo's favorite tools is a bar graph that shows how much work has been completed on the projects that are currently under way and which processes are behind schedule. Arturo likes to use a(n)


A) CAD/CAM diagram.
B) input-output graph.
C) Gantt chart.
D) Targeted Completion Date (TCD) graph.

E) C) and D)
F) None of the above

Correct Answer

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The goal of lean manufacturing is to


A) keep inventories of finished goods as high as possible.
B) produce goods and services with less of everything that goes into the process.
C) produce a very limited variety of goods.
D) become more self-sufficient by producing major components rather than buying them.

E) B) and C)
F) B) and D)

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Operations management is a specialized area in management that converts resources into


A) services, rather than goods.
B) goods, rather than services.
C) both goods and services.
D) financial data.

E) C) and D)
F) A) and D)

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The box, "Creating Skilled Workers with German-Style Apprenticeships," asserts that Germany is working to combat the growing skills gap by providing on-the-job education for young workers.

A) True
B) False

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Mass customization is not exclusive to product-intensive businesses. Service businesses have learned how to use mass customization to serve their customers.

A) True
B) False

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One drawback of intermittent production processes is that they tend to be much slower than continuous processes.

A) True
B) False

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Which of the following statements is most accurate?


A) Most manufacturing firms are turning to an assembly line layout to produce output as efficiently as possible.
B) For service firms, the main objective in facility layout usually is to centralize the control of operations.
C) Facility layout is important for manufacturing plants because facilities layout decisions can have a huge impact on the firm's costs.
D) In a modular layout, workers are assigned a specific station along an assembly line and specialize in performing a specific task.

E) All of the above
F) A) and B)

Correct Answer

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Mini-Case Sparky Weyer, president and CEO of Minimotors, Inc., a growing manufacturer of small (some of them downright tiny) electric motors used in a variety of power tools and appliances told potential investors, "These are exciting times for our company. We've made a lot of changes over the past two years that have really improved our operations and lowered our costs. Now we are ready to expand into new markets. Minimotors is on its way to becoming a global player." Sparky was meeting with potential financial backers in an effort to obtain funding for some expensive new machinery he wanted to purchase. "You may have heard about some of the ways we've cut costs," Sparky continued. "We've developed a new arrangement with several of our biggest suppliers. They've agreed to make more frequent deliveries tied directly to our production schedules. This will help us reduce our inventory costs dramatically. We've also greatly reduced the number of defective motors we produce by carefully keeping tabs on all of our manufacturing processes. In fact, we have set a goal of reducing our defects to 3.4 parts per million. The main purpose of my meeting with you today is because we want to install some sophisticated new machinery and software that will allow us to quickly design and produce motors to the exact specifications of our customers. The machinery is computer-controlled and can produce custom-designed products at very little increase in cost compared to our mass-produced motors. We feel this flexibility and quick response time will give us a tremendous competitive advantage and help us attract new customers. Installing the new equipment and training our workers to use it properly will be a complex project, but I'm confident that once we get everything up and running we'll be able to strengthen our position as the leading maker of high-quality electric motors." -One of Sparky's goals is to expand globally. He is most interested in doing business with the nations of the EU. In order to do business with the European Union, Sparky's company should


A) gain ISO 9001 certification.
B) make sure his production workers all belong to an international union.
C) put more emphasis on low cost rather than product quality.
D) buy at least 50 percent of its supplies from countries belonging to the European Union.

E) B) and D)
F) B) and C)

Correct Answer

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According to the Reaching Beyond Our Borders box, one way Germany is remaining competitive in industrial jobs is


A) they implement apprenticeships to provide on-the-job education for young workers.
B) they encourage students to leave school to take manufacturing jobs.
C) they rely solely on robotic technology and no longer use a human workforce.
D) they send all of their manufacturing work to China.

E) None of the above
F) All of the above

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Flexible manufacturing systems use machines that are designed to do a multitude of tasks so that they can produce a variety of goods.

A) True
B) False

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ERP software enables multiple firms to manage all of their operations on the basis of a single, integrated set of corporate data.

A) True
B) False

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U.S. manufacturers are focusing on quality as a way to become more competitive globally.

A) True
B) False

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Today, due to technological advancements, manufacturers in the U.S. have become so efficient, they require fewer workers to produce the same amount of output.

A) True
B) False

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Manufacturing output in the U.S. continues to increase. The high unemployment of skilled workers who previously worked in the manufacturing sector


A) is the result of untrained laborers.
B) is strictly a factor of U.S. manufacturing companies outsourcing the majority of their work.
C) can be reconciled by the fact that manufacturing is very efficient and requires fewer workers to produce the same amount, or even more output.
D) can be attributed to manufacturing going green.

E) B) and D)
F) A) and D)

Correct Answer

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Enterprise resource planning (ERP) goes beyond the capabilities of materials requirement planning (MRP) because it


A) gives much more precise cost estimates.
B) finds the critical path and computes its length.
C) monitors the computerized functions of all the divisions and subsidiaries of the firm in a single software program.
D) handles research data about more than one product at the same time.

E) All of the above
F) B) and D)

Correct Answer

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