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Which method of business buying is most likely to be used when the products being purchased are standardized based on certain characteristics?


A) Homogeneous selection
B) Inspection
C) Description
D) Sampling
E) Negotiation

F) D) and E)
G) None of the above

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When charitable organizations such as the American Cancer Society, Second Harvest Foodbank, and the Red Cross make purchases for goods and services to use in their daily operations, they would be considered to be _______ buyers.


A) corporate
B) government
C) institutional
D) producer
E) nonprofit

F) A) and C)
G) A) and E)

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When a business is making its initial purchase of an item to be used to perform a new job, it is known as a ____ purchase.


A) straight rebuy
B) reciprocal
C) delayed
D) new-task
E) modified rebuy

F) None of the above
G) All of the above

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D

Grocery stores and supermarkets are a part of producer markets.

A) True
B) False

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Discuss the differences between business and consumer transactions.

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Transactions that involve business custo...

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All of the following describe the demand for business products except


A) elastic.
B) derived.
C) joint.
D) inelastic.
E) fluctuating.

F) None of the above
G) B) and D)

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A

Of the three types of business purchases, the straight rebuy purchase usually requires the most information.

A) True
B) False

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Product specifications are best described as


A) physical characteristics and level of quality.
B) descriptions of a product.
C) numbers of quality inspections required.
D) comparisons to similar products.
E) defective product return policies.

F) B) and E)
G) A) and B)

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Which type of business market tends to have the most complex buying procedures?


A) Reseller
B) Institutional
C) Retailer
D) Government
E) Producer

F) B) and C)
G) B) and D)

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In the buying decision process, one of the activities included in the search for products and suppliers is examining various online and print publications.

A) True
B) False

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Compared with the SIC system, the North American Industry Classification System (NAICS) will


A) look at many industries at one time.
B) be used throughout the world.
C) contain the most up-to-date information for the NAFTA partners.
D) provide less information about service industries.
E) generate statistics that will not be useful in comparing countries.

F) A) and E)
G) B) and D)

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Business markets are typically divided into four categories. These categories are


A) retailers, wholesalers, services, and nonprofit firms.
B) producer, manufacturer, reseller, and government.
C) producer, reseller, government, and institutional.
D) manufacturer, wholesaler, retailer, and services.
E) reseller, retailer, government, and institutional.

F) All of the above
G) B) and E)

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Christy Bridgman is considering the purchase of a new fax machine for her real estate office. She is considering a machine that doesn't have as many functions but is available at a considerably lower price than her current machine. She is engaged in ____ analysis.


A) vendor
B) downsizing
C) strategic
D) value
E) profit

F) B) and E)
G) None of the above

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When buying materials, the purchasing agent for Alco Pillow Manufacturing Company considers a variety of factors. Which one of the following is least likely to concern this buyer?


A) Does the quality of the goods meet company specifications?
B) Does the supplier consistently deliver on time?
C) Does the supplier also sell to my competitors?
D) Does the supplier offer the services required?
E) Does the price meet company budget requirements?

F) A) and D)
G) A) and C)

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When marketing to business customers, marketers have to understand the key characteristics of the business customer, and alter their marketing mix accordingly. For example, a business customer views _________ as the amount of investment necessary to obtain a desired level of return or savings. Moreover, the business customer demand ______________ before buying to be sure their needs are being met with the product.


A) price; good service
B) product; price discounts
C) place; product samples
D) distribution; product guarantees
E) price; detailed information

F) None of the above
G) A) and D)

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Reciprocal dealing is widespread because it is one of the few avenues not regulated by the FTC, and it facilitates optimal purchases.

A) True
B) False

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A representative product taken from a lot or batch, evaluated, and purchased refers to


A) homogeneous selection.
B) description.
C) trust.
D) negotiated inspection.
E) sampling.

F) A) and D)
G) B) and E)

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The Alzheimer Association is a national nonprofit organization serving individuals who suffer from Alzheimer's or dementia and their families as well as providing funding to support research. The Alzheimer's Association has chapters or affiliate organizations across the country to better serve each local market area. Each Alzheimer Association chapter is responsible for making purchases for their offices furniture, computers, printers, and other business services the organization needs, such as telephone or Internet. The Alzheimer Association is a _______ type of business market.


A) institutional
B) government
C) reseller
D) producer

E) None of the above
F) A) and B)

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A

Scenario 7.1 Use the following to answer the questions. Samsung is entering the home appliance market with its new French Door Refrigerator. In designing the production facility, it has a need for various pieces of equipment, including the perpetual assembly belt-drive, quasi-assembly pods, and finishing stations. The purchasing agent for the appliance division is inquiring about who will be needed for input on the purchasing decision. Samsung has already contacted several producers of the quasi-assembly pods, and has begun negotiations with their sales representatives. Refer to Scenario 7.1. Which of the following groups should Samsung not include in its buying center for the new equipment?


A) Purchasing agents at Samsung
B) Eventual users within Samsung
C) Potential future Samsung customers
D) Gatekeepers within Samsung
E) Senior managers at Samsung

F) A) and B)
G) B) and C)

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Wholesalers sell primarily to ultimate consumers.

A) True
B) False

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