Question 1

This question contains two parts;be sure to answer both.First,what is punctuated equilibrium? Second,explain how the development of car-sharing services in major urban areas,such as ZipCar,punctuated the equilibrium for well-established car-rental companies like Hertz and Avis.(With ZipCar,people pay a monthly fee to join the service;they can then reserve cars by the hour or by the day,and pick them up in convenient locations.The process is much easier,with much less hassle,than going through a traditional car-rental company. )

Accepted Answer

When a group follows punctuated equilibr...

Question 2

During the forming stage of a group or team,the leader should

Accepted Answer

A)  allow people to socialize and become acquainted.
B)  establish permanent control.
C)  empower team members.
D)  encourage disagreement.
E)  work through team conflicts.F) B) and E)
G) D) and E)

Question 3

Administrative oversight given to self-managed teams does not typically include

Accepted Answer

A)  work scheduling.
B)  customer interaction.
C)  shop-floor procedures.
D)  customer service.
E)  hiring and firing.F) C) and D)
G) C) and E)

Question 4

Members of a team develop their ______ based on the expectations of the team,of the organization,and of themselves.

Accepted Answer

A)  resources
B)  norms
C)  groupthink
D)  roles
E)  social fitF) A) and B)
G) C) and D)

Question 5

Which of the following is a source of intergroup conflict in the workplace?

Accepted Answer

A)  excessive communication
B)  inconsistent goals or reward systems
C)  too many resources
D)  lack of diversity
E)  strict job boundariesF) A) and B)
G) A) and C)

Question 6

Self-managed teams are groups of workers who have been given ______ for their task domains.

Accepted Answer

A)  individual incentives
B)  reduced responsibility
C)  administrative oversight
D)  complete freedom
E)  no technologyF) D) and E)
G) A) and D)

Question 7

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers,and in three years had record profits,the company

Accepted Answer

A)  reduced destructive internal competition.
B)  increased productivity.
C)  increased speed.
D)  reduced costs.
E)  improved workplace cohesiveness.F) C) and E)
G) C) and D)

Question 8

Rebecca asked Gavin,one of her team members,to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state.This is an example of the use of

Accepted Answer

A)  groupthink.
B)  devil's advocacy.
C)  the dialectic method.
D)  storming.
E)  dysfunctional conflict.F) A) and E)
G) A) and D)

Question 9

A self-managed team is designed to include members from different areas within an organization,such as finance,operations,and sales.

Accepted Answer

A) True 
 B)False

Question 10

When using a self-managed team,a manager should

Accepted Answer

A)  delegate administrative oversight of work scheduling and customer interaction.
B)  control the team's staffing and scheduling.
C)  offer lucrative individual bonuses.
D)  allow members to fire their team members.
E)  provide elaborate retreats for team discussions.F) A) and C)
G) B) and D)

Question 11

Paige missed another deadline and her boss,Linda,is very upset.She will have to explain to the client again why the project is behind.Linda thinks she may say something she'll regret if she talks to Paige about this now,so she decides to wait a while.Linda is using the ______ conflict-handling style.

Accepted Answer

A)  forcing
B)  collaborating
C)  compromising
D)  avoiding
E)  accommodatingF) A) and E)
G) C) and D)

Question 12

A team composed of people from different departments who are pursuing a common objective is called a _____.For example,ToysRUs may bring together employees from manufacturing,design,sales,marketing,and market research to brainstorm new board games for adults.

Accepted Answer

A)  quality circle
B)  problem-solving team
C)  virtual team
D)  cross-functional team
E)  workforceF) C) and D)
G) All of the above

Question 13

Stephen and Tyler went to the same college,and they have never liked each other.Stephen thinks Tyler is a loudmouth,while Tyler thinks Stephen is arrogant and self-impressed.If Stephen and Tyler end up working for the same company,they are likely to experience a multicultural conflict.

Accepted Answer

A) True 
 B)False

Question 14

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service.By enforcing its norms for exceptional customer service,Nordstrom is seeking

Accepted Answer

A)  to clarify role expectations.
B)  to emphasize the organization's important values and identity.
C)  to create cohesiveness.
D)  to help the group survive.
E)  to help individuals avoid embarrassing situations.F) D) and E)
G) B) and E)

Question 15

Larry proposed the purchase of a new Epson copier to his boss.Amir said that he has always used and liked Xerox copiers,but when he thinks about it later,he realizes he does not really feel strongly about the brand of copy machine used in the office.Amir should probably adopt a(n) ______ conflict-handling style when trying to resolve this matter with Larry.

Accepted Answer

A)  avoiding
B)  accommodating
C)  compromising
D)  forcing
E)  collaboratingF) All of the above
G) D) and E)

Question 16

At Allen and Thomas Architects,a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized.What type of work team is this group?

Accepted Answer

A)  virtual team
B)  production team
C)  product team
D)  project team
E)  advice teamF) B) and D)
G) D) and E)

Question 17

This question contains two parts;be sure to answer both.First,name at least four of the major considerations when building a group into an effective team.Next,imagine that you are building a team of eight people who will design a new type of baby stroller with a built-in entertainment system that will allow the baby to watch videos.Explain how you would apply each of these considerations as you build your team.

Accepted Answer

The most essential considerations in bui...

Question 18

Dysfunctional conflict is sometimes called ______ conflict.

Accepted Answer

A)  apathetic
B)  irregular
C)  destructive
D)  aggressive
E)  negativeF) A) and B)
G) A) and C)

Question 19

When issues causing conflict are trivial,or when emotions are high and cooling off would be helpful,which conflict-handling style is preferable?

Accepted Answer

A)  avoiding
B)  forcing
C)  accommodating
D)  collaborating
E)  compromisingF) A) and B)
G) B) and D)

Question 20

________ is defined as reciprocal faith in others' intentions and behaviors.

Accepted Answer

A)  Cooperation
B)  Cohesiveness
C)  Trust
D)  Unity
E)  FairnessF) None of the above
G) C) and E)

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Which of the following is a source of intergroup conflict in the workplace?

Correct Answer
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Correct Answer
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When a group follows punctuated equilibr...
View Answer

Rebecca asked Gavin,one of her team members,to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state.This is an example of the use of

Correct Answer
verified

A self-managed team is designed to include members from different areas within an organization,such as finance,operations,and sales.

Correct Answer
verified

Administrative oversight given to self-managed teams does not typically include

Correct Answer
verified

A team composed of people from different departments who are pursuing a common objective is called a _____.For example,ToysRUs may bring together employees from manufacturing,design,sales,marketing,and market research to brainstorm new board games for adults.

Correct Answer
verified

Members of a team develop their ______ based on the expectations of the team,of the organization,and of themselves.

Correct Answer
verified

________ is defined as reciprocal faith in others' intentions and behaviors.

Correct Answer
verified

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers,and in three years had record profits,the company

Correct Answer
verified

Correct Answer
verified

Self-managed teams are groups of workers who have been given ______ for their task domains.

Correct Answer
verified

Stephen and Tyler went to the same college,and they have never liked each other.Stephen thinks Tyler is a loudmouth,while Tyler thinks Stephen is arrogant and self-impressed.If Stephen and Tyler end up working for the same company,they are likely to experience a multicultural conflict.

Correct Answer
verified

When using a self-managed team,a manager should

Correct Answer
verified

During the forming stage of a group or team,the leader should

Correct Answer
verified

Correct Answer
verified

Dysfunctional conflict is sometimes called ______ conflict.

Correct Answer
verified

Correct Answer
verified
The most essential considerations in bui...
View Answer

When issues causing conflict are trivial,or when emotions are high and cooling off would be helpful,which conflict-handling style is preferable?

Correct Answer
verified

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service.By enforcing its norms for exceptional customer service,Nordstrom is seeking

Correct Answer
verified

At Allen and Thomas Architects,a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized.What type of work team is this group?

Correct Answer
verified

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Which of the following is a source of intergroup conflict in the workplace?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedWhen a group follows punctuated equilibr...View AnswerShow Answer

Rebecca asked Gavin,one of her team members,to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state.This is an example of the use of

Correct AnswerverifiedShow Answer

A self-managed team is designed to include members from different areas within an organization,such as finance,operations,and sales.

Correct AnswerverifiedShow Answer

Administrative oversight given to self-managed teams does not typically include

Correct AnswerverifiedShow Answer

A team composed of people from different departments who are pursuing a common objective is called a _____.For example,ToysRUs may bring together employees from manufacturing,design,sales,marketing,and market research to brainstorm new board games for adults.

Correct AnswerverifiedShow Answer

Members of a team develop their ______ based on the expectations of the team,of the organization,and of themselves.

Correct AnswerverifiedShow Answer

________ is defined as reciprocal faith in others' intentions and behaviors.

Correct AnswerverifiedShow Answer

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers,and in three years had record profits,the company

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Self-managed teams are groups of workers who have been given ______ for their task domains.

Correct AnswerverifiedShow Answer

Stephen and Tyler went to the same college,and they have never liked each other.Stephen thinks Tyler is a loudmouth,while Tyler thinks Stephen is arrogant and self-impressed.If Stephen and Tyler end up working for the same company,they are likely to experience a multicultural conflict.

Correct AnswerverifiedShow Answer

When using a self-managed team,a manager should

Correct AnswerverifiedShow Answer

During the forming stage of a group or team,the leader should

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Dysfunctional conflict is sometimes called ______ conflict.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe most essential considerations in bui...View AnswerShow Answer

When issues causing conflict are trivial,or when emotions are high and cooling off would be helpful,which conflict-handling style is preferable?

Correct AnswerverifiedShow Answer

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service.By enforcing its norms for exceptional customer service,Nordstrom is seeking

Correct AnswerverifiedShow Answer

At Allen and Thomas Architects,a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized.What type of work team is this group?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
When a group follows punctuated equilibr...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The most essential considerations in bui...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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