Question 1

Profiling your audience helps you tailor your words to your readers or listeners.

Accepted Answer

A) True 
 B)False

Question 2

One factor affecting channel choice is the importance of the message.

Accepted Answer

A) True 
 B)False

Question 3

Many of your business messages will be sent digitally.

Accepted Answer

A) True 
 B)False

Question 4

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

Accepted Answer

The answer of During the ____________________ phase of the writing...

Question 5

Which of the following demonstrates effective business writing?

Accepted Answer

A)   An Asian CEO was the keynote speaker.
B)   An African-American man was the next customer.
C)   A record number of Japanese investors are purchasing real estate in the United States.
D)   Mr. Hernandez, a Mexican, is my boss.E) A) and B)
F) A) and C)

Question 6

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

Accepted Answer

A) True 
 B)False

Question 7

Which statement about the communication process is most accurate?

Accepted Answer

A)   The use of digital networks as a means to transmit messages is declining in today's workplace.
B)   Because the meanings of words are the same among people, participants in the communication process need not worry about their word selection or usage.
C)   Only senders are affected by their mood, frame of reference, background, or culture.
D)   Feedback helps the sender know that the message was received and understood.E) B) and D)
F) C) and D)

Question 8

____________________ an audience can help a writer determine appropriate language use and tone, along with the need for background information.

Accepted Answer

The answer of ____________________ an audience can help a writer...

Question 9

Never specify the age of a person in business messages.

Accepted Answer

A) True 
 B)False

Question 10

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

Accepted Answer

A)   individuals who will receive the message.
B)   degree of formality required.
C)   medium through which the message is sent.
D)   tone and approach needed to accomplish his purpose.E) All of the above
F) C) and D)

Question 11

Courteous business messages

Accepted Answer

A)   avoid using words that sound demanding or preachy.
B)   often turn demands into rhetorical questions.
C)   avoid hostility or anger.
D)   All answer choices are correct.E) B) and C)
F) None of the above

Question 12

One of the best ways to develop audience benefits is to use the "you" view, which

Accepted Answer

A)   means that all messages are written in the active voice.
B)   dictates that all sentences be written as commands.
C)   emphasizes second-person pronouns instead of first-person pronouns.
D)   uses slang and abbreviations to personalize the message.E) A) and D)
F) A) and C)

Question 13

An important aspect of the first phase of writing a business message is anticipating the audience's reaction to the message.

Accepted Answer

A) True 
 B)False

Question 14

Paraphrasing a sender's message is an effective tool to promote understanding.

Accepted Answer

A) True 
 B)False

Question 15

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer.

Accepted Answer

A) True 
 B)False

Question 16

When writing a business message, you should always write it from your perspective.

Accepted Answer

A) True 
 B)False

Question 17

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

Accepted Answer

A)   send an e-mail.
B)   meet in person with each team member.
C)   call a team meeting.
D)   write a short team report.E) All of the above
F) A) and D)

Question 18

Ben Franklin stated this opinion about business messages: To be good, it ought to have a tendency to benefit the reader. His opinion reflects the importance of analyzing the purpose of the message.

Accepted Answer

A) True 
 B)False

Question 19

Feedback

Accepted Answer

A)   includes only those verbal responses from the receiver.
B)   is not an important part of the communication process.
C)   is the process of converting an idea that will convey meaning.
D)   includes both the verbal and nonverbal responses from the receiver.E) All of the above
F) None of the above

Question 20

Which of the following sentences demonstrates effective business writing?

Accepted Answer

A)   Hey, Bob. Ur proposal is rad!
B)   Your proposal demonstrates how our call center can better meet the needs of our customers.
C)   FYI, i liked your proposal :) .
D)   Congrats on the proposal. You rock!E) A) and B)
F) B) and C)

Exam 2: Planning Business Messages

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

Correct AnswerverifiedShow Answer

Many of your business messages will be sent digitally.

Correct AnswerverifiedShow Answer

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer.

Correct AnswerverifiedShow Answer

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

Correct AnswerverifiedShow Answer

One factor affecting channel choice is the importance of the message.

Correct AnswerverifiedShow Answer

Which statement about the communication process is most accurate?

Correct AnswerverifiedShow Answer

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

Correct AnswerverifiedShow Answer

An important aspect of the first phase of writing a business message is anticipating the audience's reaction to the message.

Correct AnswerverifiedShow Answer

Never specify the age of a person in business messages.

Correct AnswerverifiedShow Answer

Which of the following sentences demonstrates effective business writing?

Correct AnswerverifiedShow Answer

Paraphrasing a sender's message is an effective tool to promote understanding.

Correct AnswerverifiedShow Answer

Which of the following demonstrates effective business writing?

Correct AnswerverifiedShow Answer

One of the best ways to develop audience benefits is to use the "you" view, which

Correct AnswerverifiedShow Answer

Profiling your audience helps you tailor your words to your readers or listeners.

Correct AnswerverifiedShow Answer

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

Correct AnswerverifiedShow Answer

Courteous business messages

Correct AnswerverifiedShow Answer

Feedback

Correct AnswerverifiedShow Answer

____________________ an audience can help a writer determine appropriate language use and tone, along with the need for background information.

Correct AnswerverifiedShow Answer

When writing a business message, you should always write it from your perspective.

Correct AnswerverifiedShow Answer

Ben Franklin stated this opinion about business messages: To be good, it ought to have a tendency to benefit the reader. His opinion reflects the importance of analyzing the purpose of the message.

Correct AnswerverifiedShow Answer

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