Question 1

Organization development specialists identify three distinct stages for achieving behavioral and attitudinal change. These are:

Accepted Answer

A)   freezing, changing, and intervention.
B)   unfreezing, freezing, and refreezing.
C)   unfreezing, changing, and refreezing.
D)   intervention, refreezing, and reinforcement.
E)   none of these.F) A) and C)
G) A) and D)

Question 2

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. Recently, one of the managers at Bernice's Bracelets tried to get her employees to change their assembly process for beaded bracelets. The employees were reluctant to do so. Based only on the information in this question, what is the most likely reason for the employees' lack of enthusiasm for the change?

Accepted Answer

A)   Disagreements about the benefits
B)   Self-interests
C)   Lack of trust
D)   Different assessments and goals
E)   None of theseF) A) and E)
G) C) and D)

Question 3

Before implementing new changes to work schedules, managers at Trudy's Trinkets meet with union representatives and work out the terms of the changes so that both managers and employees can be satisfied with them. Which of the following approaches for implementing change is this company using?

Accepted Answer

A)   Negotiation
B)   Top management support
C)   Participation
D)   Coercion
E)   Communication and educationF) A) and C)
G) B) and E)

Question 4

With __________, organization development change agents survey employees to gather their opinions regarding corporate values, leadership, participation, cohesiveness, and other aspects of the organization, then meet with small groups to share the results and brainstorm solutions to problems identified by the results.

Accepted Answer

The answer of With __________, organization development change agents survey...

Question 5

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n) :

Accepted Answer

A)   need for change.
B)   critical incident.
C)   behavioral occurrence.
D)   environmental opportunity.
E)   SWOT analysis.F) A) and B)
G) B) and E)

Question 6

Jackie, a new employee of yours, strikes you as curious, open-minded, and self-confident. Keep your eye on Jackie, for she may very well be a(n) :

Accepted Answer

A)   disciplinarian.
B)   authoritarian manager.
C)   Type A personality.
D)   creative individual.
E)   idea champion.F) B) and C)
G) A) and E)

Question 7

__________ is lack of information about future events.

Accepted Answer

A)   Uncertainty
B)   Risk
C)   Worry
D)   Stress
E)   Change resistanceF) None of the above
G) C) and D)

Question 8

__________ innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

Accepted Answer

A)   Restructuring
B)   Trickle-up
C)   Productive
D)   Disruptive
E)   ReverseF) None of the above
G) A) and E)

Question 9

All of the following are characteristics of creative individuals except:

Accepted Answer

A)   originality.
B)   playfulness.
C)   curiosity.
D)   rationality.
E)   open-mindedness.F) A) and D)
G) B) and C)

Question 10

For the video rental industry, the advent of video on demand and online streaming can best be described as what type of innovation?

Accepted Answer

A)   Disruptive
B)   Service
C)   Productive
D)   Restructuring
E)   ReverseF) A) and B)
G) A) and C)

Question 11

An example of an organizational change would be:

Accepted Answer

A)   the switch to a new production method.
B)   the decision to offer a new product line.
C)   the introduction of a new pay-for-performance system.
D)   the decision to sell completely online and to close retail stores.
E)   all of these.F) B) and C)
G) A) and E)

Question 12

A new-venture team is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm?

Accepted Answer

A)   Knowledge sharing
B)   Open innovation
C)   Internal coordination
D)   Crowdsourcing
E)   Reverse innovationF) C) and D)
G) D) and E)

Question 14

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

Accepted Answer

A)   cordial.
B)   rightsized.
C)   ambidextrous.
D)   compliant.
E)   intra-focused.F) A) and B)
G) A) and E)

Question 15

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Accepted Answer

A)   restructuring.
B)   force-field control.
C)   total quality management.
D)   just-in-time inventory control.
E)   none of these.F) A) and B)
G) A) and C)

Question 16

Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.

Accepted Answer

The theory underlying organization devel...

Question 17

Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC) . The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Jaimie can use any of the following techniques except:

Accepted Answer

A)   communication and education.
B)   participation in designing the system.
C)   negotiation.
D)   coercion.
E)   All of these can be used.F) A) and B)
G) None of the above

Question 18

Research shows that successful innovations:

Accepted Answer

A)   usually come from organizations that use a top-down approach.
B)   typically come from ideas by top managers.
C)   are often accompanied by a high rate of failure.
D)   are occurring less frequently in today's organizations.
E)   come more often from outside the organization's boundaries than internally.F) C) and E)
G) B) and E)

Question 19

The horizontal linkage model is best applied to a(n) :

Accepted Answer

A)   low-pressure environment.
B)   stable environment.
C)   high-pressure environment that requires speed.
D)   simple environment.
E)   heavily regulated environment.F) C) and E)
G) A) and C)

Question 20

A(n) __________is a change in the organization's production process-how the organization does its work.

Accepted Answer

The answer of A(n) __________is a change in the organization's...

Exam 11: Managing Change and Innovation

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Correct Answer
verified

__________ is lack of information about future events.

Correct Answer
verified

Organization development specialists identify three distinct stages for achieving behavioral and attitudinal change. These are:

Correct Answer
verified

Before implementing new changes to work schedules, managers at Trudy's Trinkets meet with union representatives and work out the terms of the changes so that both managers and employees can be satisfied with them. Which of the following approaches for implementing change is this company using?

Correct Answer
verified

Research shows that successful innovations:

Correct Answer
verified

All of the following are characteristics of creative individuals except:

Correct Answer
verified

Jackie, a new employee of yours, strikes you as curious, open-minded, and self-confident. Keep your eye on Jackie, for she may very well be a(n) :

Correct Answer
verified

Which of the following means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm?

Correct Answer
verified

Correct Answer
verified

An example of an organizational change would be:

Correct Answer
verified

Correct Answer
verified

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

Correct Answer
verified

__________ innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

Correct Answer
verified

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n) :

Correct Answer
verified

Correct Answer
verified

A(n) __________is a change in the organization's production process-how the organization does its work.

Correct Answer
verified

For the video rental industry, the advent of video on demand and online streaming can best be described as what type of innovation?

Correct Answer
verified

A new-venture team is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.

Correct Answer
verified

Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.

Correct Answer
verified
The theory underlying organization devel...
View Answer

The horizontal linkage model is best applied to a(n) :

Correct Answer
verified

Exam 11: Managing Change and Innovation

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Correct AnswerverifiedShow Answer

__________ is lack of information about future events.

Correct AnswerverifiedShow Answer

Organization development specialists identify three distinct stages for achieving behavioral and attitudinal change. These are:

Correct AnswerverifiedShow Answer

Before implementing new changes to work schedules, managers at Trudy's Trinkets meet with union representatives and work out the terms of the changes so that both managers and employees can be satisfied with them. Which of the following approaches for implementing change is this company using?

Correct AnswerverifiedShow Answer

Research shows that successful innovations:

Correct AnswerverifiedShow Answer

All of the following are characteristics of creative individuals except:

Correct AnswerverifiedShow Answer

Jackie, a new employee of yours, strikes you as curious, open-minded, and self-confident. Keep your eye on Jackie, for she may very well be a(n) :

Correct AnswerverifiedShow Answer

Which of the following means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

An example of an organizational change would be:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

Correct AnswerverifiedShow Answer

__________ innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

Correct AnswerverifiedShow Answer

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n) :

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A(n) __________is a change in the organization's production process-how the organization does its work.

Correct AnswerverifiedShow Answer

For the video rental industry, the advent of video on demand and online streaming can best be described as what type of innovation?

Correct AnswerverifiedShow Answer

A new-venture team is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.

Correct AnswerverifiedShow Answer

Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.

Correct AnswerverifiedThe theory underlying organization devel...View AnswerShow Answer

The horizontal linkage model is best applied to a(n) :

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
verified
The theory underlying organization devel...
View Answer

Correct Answer
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