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For the delegation process to work smoothly, responsibility and authority must be equivalent.

A) True
B) False

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Discuss the difference between delegation and accountability.

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Delegation is the process through which ...

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Which of the following clarifies structure and shows employees where they fit into a firm's operations?


A) delegation
B) departmentalization
C) organization charts
D) mission statement
E) job descriptions

F) A) and C)
G) None of the above

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When several employees perform the same simple task, a narrow span of control is most appropriate.

A) True
B) False

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At Chaparral Steel, some employees transport scrap steel while others operate shredding equipment. What does this example demonstrate?


A) departmentalization
B) specialization
C) functionalization
D) responsibility
E) innovation

F) C) and D)
G) A) and B)

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Line departments are linked directly to the production and sales of a specific product.

A) True
B) False

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List and describe three advantages of a divisional structure.

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In a divisional organization, corporate divisions operate as autonomous businesses under the larger corporate umbrella. A divisional structure allows the corporation to evaluate the performance of each division independently. Because the divisions are relatively autonomous, a firm can sell or eliminate a single division with minimal disruption to the remaining business operations. Finally, a divisional structure can create healthy competition. Divisions can share certain corporate-level resources. Explanation:Divisions operate as autonomous businesses. The advantages include independent evaluation, ability to sell or disband with minimal disruption to the corporation, and the opportunity to compete and share resources.

The functional organizational structure is the approach to organizational structure used by most small to medium-sized firms.

A) True
B) False

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The chain of command is depicted by solid lines on an organization chart.

A) True
B) False

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Which of the following is an advantage of job specialization?


A) Workers can develop expertise in their jobs.
B) Workers will not need to be trained.
C) Jobs become more interesting.
D) Workers derive more satisfaction from their jobs.
E) Jobs do not need to be redefined.

F) B) and E)
G) B) and D)

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What is the difference between responsibility and authority?

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Responsibility is the duty to perform an assigned task, whereas authority is the power to make the decisions necessary to complete the task. Explanation:Responsibility relates to task assignment; authority relates to task completion.

A virtual organization has little or no formal structure.

A) True
B) False

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At McDonald's, most advertising is handled at the corporate level, and any local advertising must be approved by a regional manager. What kind of organization is McDonald's demonstrating?


A) authoritarian
B) committee
C) decentralized
D) centralized
E) team

F) B) and D)
G) A) and E)

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Employees' abilities and the supervisor's managerial skills help determine whether span of control is wide or narrow.

A) True
B) False

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Which form of organization is used by most small to medium-sized firms?


A) divisional
B) functional
C) matrix
D) international
E) stratified

F) B) and C)
G) A) and C)

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Based on the organization chart described in the scenario, how is Ace Products organized?

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It appears that Ace ...

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Which statement about organizational structure is True?


A) Decentralized firms tend to have many layers of management.
B) As a company gets larger, it tends to adopt a decentralized structure.
C) The purpose of centralization is to make a company more responsive to a changing, complex environment.
D) In a centralized organization, most decision-making authority is held by lower-level managers.
E) Decentralized companies must change to centralized structures in response to unpredictable environments.

F) B) and D)
G) A) and B)

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What is dividing a store into a men's department, a women's department, and a luggage department an example of?


A) product departmentalization
B) customer departmentalization
C) process departmentalization
D) geographic departmentalization
E) international departmentalization

F) A) and D)
G) C) and D)

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After an organizational structure has been created, it is set in stone.

A) True
B) False

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False

The organization of the health care producer Johnson & Johnson includes consumer health care products, medical devices and diagnostics, and pharmaceuticals. What kind of organizational structure does this company use?


A) departments
B) regions
C) units
D) divisions
E) committees

F) B) and D)
G) A) and C)

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