Question 1

A change in the organization may threaten the specialized expertise that individuals and groups have developed over the years.

Accepted Answer

A) True 
 B)False

Question 2

Managers should take a holistic view of the organization and the change project in order to successfully manage change and development.

Accepted Answer

A) True 
 B)False

Question 3

The number of people born between 1945 and 1960 was _____.

Accepted Answer

A)  38 million
B)  27 million
C)  100 million
D)  56 million
E)  38 million.F) A) and E)
G) B) and C)

Question 4

John and Mark are brothers who were born in 1958 and 1961 respectively. Accordingly, they can be classified as ______ and _______.

Accepted Answer

A)  Generation X; Generation Y
B)  Millennials; Baby-boomers
C)  Generation Y; Generation X
D)  Generation Z; Baby-boomers
E)  Baby-boomers; Generation XF) A) and E)
G) C) and D)

Question 5

According to the continuous change process model, the final step is

Accepted Answer

A)  measurement, evaluation, and control.
B)  OB model.
C)  a system audit and modification.
D)  the change agent.
E)  transition management.F) B) and D)
G) All of the above

Question 6

The median age in the United States has gradually increased over the last several decades.

Accepted Answer

A) True 
 B)False

Question 7

Generation X includes people who were born _____.

Accepted Answer

A)  between 1930 and 1945
B)  between 1910 and 1930
C)  between 1945 and 1960
D)  between 1970 and 1980
E)  after 1960F) C) and D)
G) B) and C)

Question 8

The survey feedback process includes five distinct stages that begin with problem identification.

Accepted Answer

A) True 
 B)False

Question 9

Match the following:
-structural change

Accepted Answer

A)  quality of work life goal
B)  an approach to organizational change
C)  job redesign
D)  threaten a steady paycheck
E)  integrative framework for job changesF) essential to the success of any changeG) fear of the unknownH) system-wide organization developmentI) humanize the workplaceJ) people and systems behave as expectedK) gives people a sense of controlL) a reason for resistance to changeM) a people force for changeN) process of planned changeO) helps to manage resistance to changeP) start with small changesQ) data returned to employee groupsR) culture, people, tasks, and structureS) making new behaviors permanentT) fear of what others will thinkU) I) and L)
V) A) and P)

Question 10

The changes that are occurring in organizations include all of the following EXCEPT:

Accepted Answer

A)  cultures.
B)  structures.
C)  work relationships.
D)  customer relationships.
E)  strategic initiatives.F) A) and B)
G) B) and E)

Question 11

______ involve gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems.

Accepted Answer

The answer of ______ involve gathering data, analyzing and summarizing...

Question 12

________ development programs attempt to foster in current and future managers the skills, abilities, and perspectives important to good management.

Accepted Answer

The answer of ________ development programs attempt to foster in...

Question 13

Match the following:
-social factors

Accepted Answer

A)  quality of work life goal
B)  an approach to organizational change
C)  job redesign
D)  threaten a steady paycheck
E)  integrative framework for job changesF) essential to the success of any changeG) fear of the unknownH) system-wide organization developmentI) humanize the workplaceJ) people and systems behave as expectedK) gives people a sense of controlL) a reason for resistance to changeM) a people force for changeN) process of planned changeO) helps to manage resistance to changeP) start with small changesQ) data returned to employee groupsR) culture, people, tasks, and structureS) making new behaviors permanentT) fear of what others will thinkU) C) and T)
V) H) and L)

Question 14

The second step in the integrative framework for the implementation of task redesign is

Accepted Answer

A)  appointment of a change agent.
B)  recognition of a need for a change.
C)  diagnosis of the work system and context.
D)  creation of a collateral organization.
E)  selection of task redesign as a potential intervention.F) A) and E)
G) A) and C)

Question 15

_____ differ substantially from previous generations with respect to education, expectations, and value systems.

Accepted Answer

The answer of _____ differ substantially from previous generations with...

Question 16

Which of the following is one of the organizational sources of resistance to change found by Katz and Kahn?

Accepted Answer

A)  Threatened expertise
B)  Rapidity of change
C)  Decentralization
D)  Formalization
E)  Specificity of changeF) A) and E)
G) B) and D)

Question 17

Describe, discuss, and give examples of at least three managerial keys to successfully conducting organizational change and development. Ensure the potential impact of each key is addressed.

Accepted Answer

1. Effective Communication: One of the k...

Question 18

The four popular types of people-oriented change techniques are training, management development programs, team building, and _______.

Accepted Answer

The answer of The four popular types of people-oriented change...

Question 19

When introducing job changes, managers must consider all of the following EXCEPT:

Accepted Answer

A)  the total work environment within which the job exists.
B)  whether the job changes require adjustments in other organizational components.
C)  how to limit what employees know about the changes.
D)  whether workers have, or can easily obtain, the newly required skills.
E)  who will design the changes.F) C) and E)
G) All of the above

Question 20

______ is important and those who contribute to the change effort should be rewarded.

Accepted Answer

The answer of ______ is important and those who contribute...

Exam 19: Organization Change and Development

Match the following: -social factors

Correct AnswerverifiedShow Answer

The four popular types of people-oriented change techniques are training, management development programs, team building, and _______.

Correct AnswerverifiedShow Answer

_____ differ substantially from previous generations with respect to education, expectations, and value systems.

Correct AnswerverifiedShow Answer

Generation X includes people who were born _____.

Correct AnswerverifiedShow Answer

Which of the following is one of the organizational sources of resistance to change found by Katz and Kahn?

Correct AnswerverifiedShow Answer

The median age in the United States has gradually increased over the last several decades.

Correct AnswerverifiedShow Answer

________ development programs attempt to foster in current and future managers the skills, abilities, and perspectives important to good management.

Correct AnswerverifiedShow Answer

Describe, discuss, and give examples of at least three managerial keys to successfully conducting organizational change and development. Ensure the potential impact of each key is addressed.

Correct AnswerAnswered by ExamLex AI1. Effective Communication: One of the k...View AnswerShow Answer

According to the continuous change process model, the final step is

Correct AnswerverifiedShow Answer

Match the following: -structural change

Correct AnswerverifiedShow Answer

When introducing job changes, managers must consider all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Managers should take a holistic view of the organization and the change project in order to successfully manage change and development.

Correct AnswerverifiedShow Answer

The number of people born between 1945 and 1960 was _____.

Correct AnswerverifiedShow Answer

The survey feedback process includes five distinct stages that begin with problem identification.

Correct AnswerverifiedShow Answer

The changes that are occurring in organizations include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

John and Mark are brothers who were born in 1958 and 1961 respectively. Accordingly, they can be classified as ______ and _______.

Correct AnswerverifiedShow Answer

______ is important and those who contribute to the change effort should be rewarded.

Correct AnswerverifiedShow Answer

The second step in the integrative framework for the implementation of task redesign is

Correct AnswerverifiedShow Answer

A change in the organization may threaten the specialized expertise that individuals and groups have developed over the years.

Correct AnswerverifiedShow Answer

______ involve gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
1. Effective Communication: One of the k...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

John and Mark are brothers who were born in 1958 and 1961 respectively. Accordingly, they can be classified as and _.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified