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A need for turnaround occurs only during the maturity or declining stage of the life cycle.

A) True
B) False

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Value-chain support activities that involve excellent applications engineering support (technology development) and facilities that promote a positive firm image (firm infrastructure) characterize which generic strategy?


A) overall cost leadership
B) differentiation focus
C) differentiation
D) stuck-in-the middle

E) None of the above
F) B) and D)

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Research shows that which one of the following is not a strategy used by firms engaged in successful turnarounds?


A) asset and cost surgery
B) selective product and market pruning
C) piecemeal productivity improvements
D) global expansion

E) A) and D)
F) All of the above

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High product differentiation is generally accompanied by


A) higher market share.
B) higher profit margins and lower costs.
C) significant economies of scale.
D) decreased emphasis on competition based on price.

E) A) and B)
F) B) and C)

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The market life cycle should be used for short-run forecasting because it provides a conceptual framework for understanding what changes typically occur over the life of an industry.

A) True
B) False

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A pitfall of integrated overall cost leadership and differentiation is underestimating the expenses associated with coordinating value-creating activities in the extended value chain.

A) True
B) False

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The text discusses three approaches to combining overall cost leadership and differentiation competitive advantages.Which of the following is not one of these three approaches?


A) automated and flexible manufacturing systems
B) deriving benefits from highly-focused and high-technology markets
C) exploiting the profit pool concept for competitive advantage
D) coordinating the extended value chain by way of information technology

E) A) and B)
F) A) and C)

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When Cindy Grossman turned around HSN successfully in 2014,which of the following was not one of the practices she used?


A) engaging stakeholders in the discussion
B) developing a skilled,committed management team
C) redesigning the company offerings
D) making all best efforts to offer something for everyone

E) B) and D)
F) B) and C)

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Zulily,an online retailer,competes with Amazon and other online retailers by


A) maintaining a large inventory of products.
B) running a labor-intensive distribution system.
C) ordering products from vendors to keep in stock until a customer order comes in.
D) keeping little inventory and ordering only when customers purchase a product.

E) None of the above
F) B) and C)

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Outright sales or sale and leaseback free up considerable cash and improve returns.This is an example of which turnaround strategy used by successful companies?


A) asset and cost surgery
B) selective product and market pruning
C) piecemeal productivity improvements
D) global expansion

E) B) and D)
F) A) and B)

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Once established,competitive advantages last forever whether the firm is in a high technology environment or not.

A) True
B) False

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Aldi,a discount supermarket retailer,has grown from its German base to the rest of Europe,Australia,and the United States by replicating a simple business format.Aldi limits the number of products in each category to ensure product turn,to ease stocking shelves,and to increase its power over supplier.This is an example of an overall cost leadership strategy because it


A) gives them competitive advantage by decreasing productivity.
B) gives them competitive advantage by tight cost and overhead control.
C) eliminates the need to compete based on its products.
D) requires the customer to recognize its efforts.

E) All of the above
F) A) and C)

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Atlas Door created competitive advantage by reducing the time to receive and process an order and through installing a just-in-time logistics operation.Which of the following is not a reason for their favorable position relative to the five forces of industry competition?


A) The service was easily imitable.
B) It created high entry barriers for new entrants.
C) The integration of many company value-chain activities provided causal ambiguity and path dependency.
D) It exerted power over its customers.

E) None of the above
F) A) and B)

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Which of the following is not a potential pitfall of a focus strategy?


A) Erosion of cost advantages can arise within the narrow segment.
B) Product/service offerings that are highly focused are subject to competition from new entrants.
C) Focusers can become too focused to satisfy buyer needs.
D) All rivals share a common input or raw material.

E) B) and C)
F) A) and B)

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The Yoox algorithm permits it to predict which products will sell at which times and where,thus allowing effective stocking to meet customer needs.This a result of


A) purchasing patterns.
B) data analytics.
C) physical plant.
D) flooding the market with ads.

E) B) and D)
F) A) and B)

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Rivals would find it difficult to challenge Atlas Door in the short run because of


A) weak customer loyalty.
B) high barriers to entry.
C) high threat of substitution.
D) low buyer switching costs.

E) A) and B)
F) None of the above

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Overall cost leadership is a generic strategy unlike others that does not require a tight set of interrelated tactics.

A) True
B) False

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A platform business such as Airbnb leverages data analytics to differentiate its offer from that of competitors such as VRBO.

A) True
B) False

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Which of the following is not a potential pitfall of a differentiation strategy?


A) Uniqueness that is not valuable.
B) The price premium is too high.
C) All rivals share a common input or raw material.
D) Perceptions of differentiation may vary between buyers and sellers.

E) A) and C)
F) B) and C)

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Mass customization permits companies to manufacture unique products in relatively ________ quantities at ________ costs.


A) large;higher
B) large;lower
C) small;higher
D) small;lower

E) All of the above
F) None of the above

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