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Exam 3: Assessing the Internal Environment of the Firm

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Question 21

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The internal business perspective of the balanced scorecard answers which of the following questions?

A) How do customers see us?
B) What must we excel at?
C) How do we look to shareholders?
D) Can we continue to improve and create value?

E) A) and B)
F) None of the above

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Question 22

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Groupon offers online coupons for bargains at local shops and restaurants. Which of the following is a reason that rivals are limiting its growth?

A) Its core capability is not easily imitated.
B) Its core capability is easily imitated.
C) Not many firms possess the same capability.
D) There are few equivalent capabilities.

E) A) and B)
F) B) and D)

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Question 23

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Which of the following is not an example of organizational capabilities?

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction, internal processes, and the innovation and improvement activities of the organization.

Inbound logistics include which of the following?

Which of these categories of financial ratios is used to measure the ability of a firm to meet its short-term financial obligations?

Managers must commit to a ________ use of the balanced scorecard if they expect sustained performance.

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

Which of the following groups generally is charged with creating value through the process of organizing, coordinating, and leveraging employees as well as other forms of capital suchas plant, equipment, and financial capital?

Intangible resources are typically embedded in ________ routines and practices that have evolved and accumulated over time.

Managers should focus their attention on interrelationships among value-chain activities within the firm, not on relationships among activities within the firm and other organizations (suchas suppliers and customers).

From the innovation and learning perspective, survival is dependent upon managers making ________ changes to existing products and services as well as introduce entirely new productswithexpanded capabilities.

To be considered strategic resources that contribute competitive advantage, they must have several characteristics. Which of the following is not one of these?

German truck and trailer manufacturer, Schmitz Cargobull, mainly serves customers that are operators of truck or trailer fleets. What sets the company apart is its expertise in telematics(the integrated application of telecommunications data) to monitor the current state of any Schmitz Cargobull-produced trailer. This is an example of using ________ to enhance customer value and increase ________ position.

The balanced scorecard, developed by Kaplan and Norton, helps to integrate

Four factors help explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate. Which is not one of these factors?

Primary activities contribute to the physical creation of a product or service, its sale and transfer to the buyer, and its service after the sale.

Campbell Soup uses electronic networks to improve the efficiency of outbound logistics. This is an example of relationships among activities within the firm and with other stakeholdersthatare part of the company expanded value chain.

The financial perspective of the balanced scorecard answers which of the following questions?

________ is/are associated with collecting, storing, and distributing the product or service to buyers. They consist of warehousing, material handling, delivery operation, order processing, and scheduling.