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Exam 9: Performance Management

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Question 31

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Identify three sources of employee performance data, besides supervisors. Describe the pros and cons of using each.

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Coworkers are a good source especially i...

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Question 32

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All of the following statements regarding performance feedback are accurate EXCEPT:

A) Not providing routine feedback makes evaluations ineffective.
B) Giving feedback is important to an employee's continual improvement.
C) Delaying performance feedback until an annual evaluation is preferred.
D) Providing feedback is most effective if completed before action planning.
E) Generally, employees who need feedback the most get it the least.

F) All of the above
G) B) and C)

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Question 33

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All of the following, although perhaps legal and necessary, can create a work environment of distrust and unethical behavior EXCEPT:

When designing the performance evaluation for a chef items such as "prepares food in a timely fashion" and "follows appropriate safety and sanitation guidelines" would be examples of:

A country which values collectivism may not be accepting of a performance management system which rewards individual accomplishments.

To be most effective performance feedback should not address development opportunities and should focus on the supervisor conveying to the employee what needs to be corrected going forward.

Outline the steps of an effective performance management system. Include in your explanation the reason the steps need to occur in a particular order.

LMN Company recently received an order for one million products to be completed and shipped within the next two months. In order to create an incentive for employees to work as a team and increase production which evaluation method may be most useful?

John, the supervisor, has never really got along with Mary, a production worker on his shift. She is very outspoken and can tend to be overbearing at times. When doing Mary's evaluation John rates her rather low even though she is one of his top performers in regard to productivity. This would be an example of ________ error.

Using a ________ approach means evaluating how employees actually conduct themselves on the job, rather then whether or not they have certain traits.

An organization has an evaluation scoring method which includes three levels: excellent, satisfactory, and poor. A manager has 3 employees and when evaluating them he must put each employee in each of the categories, although he would really consider one of them excellent and the other two satisfactory. This method of evaluation is knowns as:

A 360 degree appraisal involves the employee assessing their own performance and providing that information to their supervisor to be considered as part of their performance evaluation.

Evaluating employees based on productivity numbers will be more legally defensible than ranking employees against each other.

If you were asked to create a list of performance measures for one of the dietary workers in your college's cafeteria what types of items would you include? Give 3 examples of performance measures you would create for this job and explain what is required in order for a performance measure to be effective.

Which of the following is the best example of how to evaluate a manager's diversity efforts in their department?

If a manager has evaluated Jim against Bob and Bob has a better score. Then the manager evaluates Bob against Steve and Steve has the better score. The manager has used which method of evaluation?

When determining what performance dimensions to include on an expatriates evaluation which of the following are examples of what must be considered?

All of the following types of evaluations use employee comparison as the basis of the outcome EXCEPT

In completing the administrative assistant's evaluation, her manager, Louis, reviewed the number of phone calls she received on an average day but did not consider feedback he received regarding her lack of phone etiquette. This would be described as a performance measure that was:

Discipline can be either: