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Changes in ________ have a psychological impact on consumers,who tend to spend more when they feel their net worth is rising and postpone purchases when it declines.


A) automobile prices
B) fuel prices
C) the number of people competing for jobs
D) consumer confidence
E) home values

F) None of the above
G) A) and E)

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In 1970,the typical U.S.household earned about $8,700.In 2015,the typical U.S.household earned about $56,516.If adjusted for inflation,the gross income of the typical U.S.household in 2015 relative to 1970 has


A) increased dramatically.
B) increased somewhat.
C) remained relatively stable.
D) decreased somewhat.
E) decreased dramatically.

F) A) and E)
G) A) and D)

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Many changes in the environment occurred to create the need for the services of Best Buy's Geek Squad.Future changes are also likely to change the way Geek Squad operates.An environmental scan helps illustrate the changes.What are some of the key changes that are occurring?

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According to Best Buy CEO,Hubert Joly,on...

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Technology is defined as


A) any device or process based on scientific discoveries that are less than one year old.
B) any mechanical device used in the production or distribution of a product.
C) scientific findings that are used now or are able to generate a profit.
D) ideas or concepts that will one day be translated into usable devices,mechanisms,or processes.
E) the inventions or innovations from applied science or engineering research.

F) C) and E)
G) B) and D)

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By 2050,the world's population is expected to exceed


A) 2 billion.
B) 3 billion.
C) 5 billion.
D) 6 billion.
E) 9 billion.

F) C) and D)
G) A) and D)

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The money a consumer has left after paying taxes to use for necessities such as food,shelter,clothing,and transportation is referred to as


A) net income.
B) disposable income.
C) discretionary income.
D) household income.
E) gross income.

F) A) and D)
G) All of the above

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Many large consulting firms are beginning to sponsor "women-only" networking events.The purpose of these events is to offer an opportunity for women in management to network with other businesswomen,either as clients,mentors,or protΓ©gΓ©s.This is an example of which environmental force?


A) social
B) economic
C) technological
D) competitive
E) regulatory

F) All of the above
G) A) and C)

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A firm conducting an environmental scan of the marketplace might uncover key ________ such as the growing popularity of brand advocates,the increasing application of virtual reality and augmented reality,and the importance of "gig economy" businesses' legal challenges.


A) profits
B) responsibilities
C) idealisms
D) codes
E) trends

F) A) and B)
G) B) and D)

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Demographic characteristics that describe a population include all of the following except which?


A) income
B) age
C) occupation
D) zip code
E) ethnicity

F) B) and D)
G) B) and C)

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In terms of business travel,for which generational cohort are ads regarding in-flight Wi-Fi and on-demand entertainment most likely trying to reach?


A) Generation X
B) baby boomers
C) Generation Z
D) baby busters
E) Generation Y

F) All of the above
G) B) and E)

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In a(n) ________ economy,if prices rise faster than consumer incomes,the number of items consumers can buy decreases.


A) deflationary
B) expansionary
C) recessionary
D) inflationary
E) depressive

F) A) and E)
G) C) and D)

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Which of the following is a commonly held value in the United States?


A) the importance of rank and status
B) the importance of tradition
C) belief in fate
D) competition
E) acceptance of birthright

F) A) and B)
G) D) and E)

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Which of the following is a demographic trends that has significant implications to global marketers?


A) the declining populations in Latin American countries
B) the large and growing markets in India and China
C) the tripling of the population of consumers under 40 years old
D) the decreasing interest in entrepreneurship in developing countries
E) the lack of savings of elderly populations in developed countries

F) A) and D)
G) A) and C)

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Environmental scanning refers to


A) assessing any possible negative impact a firm's activities might have on the local ecology.
B) continually acquiring information on events occurring outside the organization to identify and interpret potential trends.
C) setting up a regular schedule to assess the performance of different divisions within a firm.
D) initiating an internal talent search to identify employees who can think "outside the box" to generate solutions to marketing problems caused by changes in the marketing environment.
E) requiring all employees to spend time outside the office to avoid the "ivory tower" syndrome.

F) A) and B)
G) C) and D)

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Barriers to entry refer to


A) governmental prohibitions regarding the establishment of businesses that are considered immoral.
B) governmental prohibitions regarding the establishment of businesses that are considered legal but unethical.
C) strong-armed tactics that are illegal but commonly used in certain industries to hinder competition.
D) business practices that make it difficult for new firms to enter the market.
E) restrictions against certain consumers' purchase of a product.

F) A) and E)
G) D) and E)

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________ is the form of competition where distribution is the only element of the marketing mix that exerts much of an impact on the firm.


A) Cross-market competition
B) Limited competition
C) Pure competition
D) Monopolistic competition
E) A monopoly

F) C) and D)
G) B) and C)

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A metropolitan statistical area refers to


A) a statistical area that has at least one urban cluster of at least 10,000 but less than 50,000 people and adjacent territory that has a high degree of social and economic integration.
B) a statistical area of 2.5 million people or more.
C) a cluster of exurbs that function as a single unit due to the proximity of their geographic locations to an urbanized area.
D) a highly urbanized area with a centrally located population of at least 1,000,000 people.
E) a statistical area of at least one urbanized area of 50,000 or more people and adjacent territory that has a high degree of social and economic integration.

F) A) and B)
G) B) and D)

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One reason some people don't like to buy clothing from Internet retailers is the inability to know if the ordered clothes will fit.ImageTwin has developed a scanning system that obtains the measurements of individuals,which are then fed into a database.When you want to buy something at LandsEnd.com,you can see a 3-D image of what the item should look like on your body.This is an example of the ________ force in the marketing environment.


A) economic
B) technological
C) sociocultural
D) competitive
E) marketing mix

F) A) and D)
G) A) and E)

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The process of continually acquiring information on events occurring outside the organization to identify and interpret potential trends is referred to as


A) significant trend analysis.
B) organizational scanning.
C) environmental scanning.
D) a SWOT analysis.
E) marketing intelligence.

F) All of the above
G) B) and D)

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Members of Generation Z are most likely to influence


A) furniture design.
B) health care and insurance.
C) retirement plans.
D) e-textbooks.
E) automobile design.

F) C) and D)
G) A) and B)

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