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Exam 8: Performance Management and Appraisal

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Question 21

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Ryan's manager provided him with a performance appraisal that covered the past six months.Ryan asked his manager on what the appraisal was based.Ryan contends that his manager only came to Ryan's work area once or twice in the past six months and could not possible know enough about Ryan's work to write an appraisal.What aspect of good performance appraisals does Ryan's appraisal appear to be missing?

A) based on mission and objectives
B) reliable
C) accepted
D) feasible

E) A) and C)
F) A) and B)

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Question 22

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During his performance appraisal,Julian mentioned that he was having difficulty keeping client records up-to-date because the computer system was antiquated.As a result,the department decided to replace both the software and hardware in Julian's department.As a result,Julian's department's performance increased.This is an example of the _______ reason for conducting performance appraisals.

A) communication
B) decision making
C) motivation
D) ranking

E) A) and C)
F) B) and D)

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Question 23

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To be accurate,objectives should be SMART. What does the M in SMART stand for?

Bree went into her performance appraisal interview expecting to hear what a great performer she was and that she was getting a promotion.Instead,her manager pointed out some important areas in which Bree needed to improve if she wanted to continue to advance in the organization.As a result,Bree plans to focus on those areas of improvement in hopes of getting the promotion next year.This is an example of the _______ reason for conducting performance appraisals.

Which OUCH Test standard is generally the toughest for behavioral appraisal measures to meet?

As part of her job as a stock clerk,Breanna is required to take inventory to identify items to be restocked.At the beginning of each quarter,Breanna and her manager set a goal for reducing the amount of time it takes to get items restocked.This quarter,her goal is to reduce the time by 10 percent.At the end of the period,Breanna will review her numbers with her manager.If she has reduced the restock times by 10 percent,she will receive a raise.Breanna's performance appraisal is done using the ______ method.

Ranking can be used for developmental purposes by letting employees know where they stand in relation to their peers.

Peer evaluations can give us good insight into the inner workings of a group or team.

What is performance appraisal?

In the ______ method,the manager compares an employee to other employees rather than to a standard measure of performance.

In performance appraisals,________ means that the forms provide enough information for everyone to understand what level of performance has been achieved by a particular employee within a well-identified job.

The first step in the performance appraisal process is:

What are traits?

The performance management approach that requires managers to keep a record of specific examples of good/bad performance is the:

Knowing where to improve should lead to training employees to develop new skills to improve.

Craig is starting a new business and looking for an easy-to-use performance appraisal method that he can apply to every job in the organization from the top manager to the cleaning staff.Craig should probably adopt the ______ method of performance appraisal.

Marc's manager saw him come back late from lunch one day.Marc was late because he had been working out a problem with a client.However,Marc's manager assumed Marc just took a long lunch because Marc is a slacker.It is likely his manager made a(n) _______ error.

The narrative method,when used alone,is more commonly used with professionals and executives,not operative employees.

______________ analyze individual performance on all sides.

Briefly discuss the differences between evaluative performance reviews and developmental performance reviews.