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An organization is a system, which means that it has inputs, processing, outputs, and feedback.

A) True
B) False

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Combining a value chain with _____ inventory means companies can deliver materials or parts when they are needed.

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just in time

Introducing new products and services frequently is part of a(n) _____ competitive advantage strategy


A) differentiation
B) creating new products and services
C) altering the industry
D) improving existing product lines and services

E) A) and C)
F) All of the above

Correct Answer

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In the transformation mechanism of organizational system, subsystems contain ________ that help turn inputs into goods or services of increased value.

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The extent to which technology permeates an area or department is called _____


A) technology deployment
B) technology diffusion
C) technology adoption
D) technology infusion

E) A) and B)
F) B) and D)

Correct Answer

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The role of a systems analyst is narrowly defined and seldom involves communications with others.

A) True
B) False

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A(n) _____, also called a strategic partnership, is an agreement between two or more companies that involves the joint production and distribution of goods and services.

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Few organizations believe it necessary to align IS goals and organizational goals to achieve a competitive advantage.

A) True
B) False

Correct Answer

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According to Porter's five-forces model, the more these forces combine in any instance, the less likely firms will seek competitive advantage and the less dramatic the results of such an advantage will be.

A) True
B) False

Correct Answer

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False

Data entry personnel would be found primarily in the _____ organization of the IS group.


A) systems development
B) operations
C) support
D) information center

E) C) and D)
F) B) and D)

Correct Answer

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Which of the following statements is true about the characteristics of a highly competitive industry _____


A) they have low fixed costs for entering or leaving the industry
B) there are high degrees of product differentiation
C) there are few competitors
D) there tend to be more firms seeking competitive advantage

E) All of the above
F) A) and B)

Correct Answer

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_____ investigates the additional profits or benefits that are generated as a percentage of the investment in IS technology.


A) Net present value
B) Return on investment
C) Earnings growth
D) Market share

E) B) and D)
F) C) and D)

Correct Answer

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Through adding ________ or worth, organizations attempt to increase performance and achieve their goals.

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Improved productivity can result in faster customer response, lower costs, and increased customer satisfaction.

A) True
B) False

Correct Answer

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A(n) _____ administrator focuses on the planning, policies, and procedures regarding the use of corporate data and information.

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_____ = (output / input) x 100%

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Organizational _____ deals with how organizations plan for, implement, and handle change.

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Total cost of ownership includes these costs


A) cost to acquire an item
B) technical support costs
C) end-user costs
D) all of the above

E) None of the above
F) A) and C)

Correct Answer

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Just-in-time inventory is likely to lead to increased inventory costs and lower customer satisfaction.

A) True
B) False

Correct Answer

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Reengineering and continuous improvement mean the same thing.

A) True
B) False

Correct Answer

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False

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