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Exam 9: Performance Management and Appraisal

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Question 41

Multiple Choice

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Employees may feel somewhat threatened by 360-degree feedback. They feel more comfortable when the method is used for a certain type of purpose. Which type?

A) benchmarking
B) administrative
C) development
D) customer relations

E) C) and D)
F) A) and B)

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Question 42

Multiple Choice

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At a large catalogue-based retail company, supervisors randomly listen in on calls handled by customer representatives. Their purpose is to ensure that customers are greeted politely, orders are taken accurately, order details are repeated to the customers, and customers are thanked for their orders. On which basis are they gathering performance information?

A) results
B) behaviour
C) productivity
D) trait

E) B) and C)
F) A) and D)

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Question 43

Multiple Choice

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Which of the following possible reactions do comparative methods of performance rating likely prompt?

Typically, once a performance appraisal system has been developed for a company, it is applied to all categories of employees.

When an appraiser rates all employees within a narrow, usually average range, which kind of error has the appraiser committed?.

Bringing in an outside consultant to interpret peer or team ratings is one way to overcome the tendency of some employees to attack one another in the ratings.

Because performance feedback is so important to employees in terms of pay, promotions, and other job-related decisions, performance appraisal is generally positively viewed by employees.

Which of the following statements identifies the practical effect of a central tendency error?

One method of performance appraisal is based on the critical assumption that the performance of employees in a department corresponds to the classic bell-shaped curve. What is the name of this method?

Cheryl, a branch manager at Prairie Ridge Bank, is upset that all the tellers in the various branches will be evaluated by the ranking system. The tellers' raises will be determined by their ranking, and the worst ranked teller in each branch will be terminated. Cheryl has many concerns about using the ranking method, and she goes to the executive vice president of HR to present her arguments. Which argument is the vice president LEAST likely to hear?

Some managers tend to rate their subordinates relative to other subordinates rather than by applying performance standards. Which of the following terms best describes this error?

What is multisource appraisal? Why are some organizations using this approach to performance appraisal?

The manager of an automotive repair shop keeps a logbook in which she records both especially good and especially poor actions of the mechanics. Which of the following appraisal methods is the manager using?

Which of the following is an example of the administrative role of performance appraisal?

At the end of the performance appraisal interview, it is essential that both the manager and the subordinate agree in all areas of the review.

Which of the following criteria are NOT part of determining whether a performance appraisal is considered practical?

An individual and a manager come to an agreement on which performance goals the employee will try to reach within an appropriate time. Which of the following appraisal methods is in use?

Describe the role of performance appraisal in administrative decision-making. What is the possible impact of poorly conducted appraisals?

At Triad Software Ltd., appraisals for non-technical employees are conducted annually, while technical employees receive evaluations every six months. Which of the following statements provides the probable reason for the more frequent evaluations of technical employees?

In which of the following situations does a results-based approach work well for jobs?