Question 1

Explain how the development of car-sharing services in major urban areas, such as ZipCar, punctuated the equilibrium for well-established car-rental companies like Hertz and Avis. Note: With ZipCar, people pay a monthly fee to join the service; they can then reserve cars by the hour or by the day, and pick them up in convenient locations. The process is much easier, with much less hassle, than going through a traditional car-rental company.

Accepted Answer

When a group follows punctuated equilibr...

Question 2

During the storming stage of Tuckman's five-stage model, the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Accepted Answer

A) True 
 B)False

Question 3

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers, and in three years had record profits, the company

Accepted Answer

A)   reduced destructive internal competition.
B)   increased productivity.
C)   increased speed.
D)   reduced costs.
E)   improved workplace cohesiveness.F) A) and C)
G) C) and D)

Question 4

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

Accepted Answer

A)   cluster.
B)   self-managing work team.
C)   group.
D)   quality circle.
E)   collaborative unit.F) A) and D)
G) B) and E)

Question 5

________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.

Accepted Answer

A)   Norming
B)   Forming
C)   Storming
D)   Performing
E)   AdjourningF) A) and C)
G) A) and E)

Question 6

Why would a group or team NOT typically enforce norms?

Accepted Answer

A)   There is a no need to clarify role expectations.
B)   They don't want to help the group survive.
C)   There is a need to create a written document of guidelines for new employees.
D)   They do not see a reason to emphasize the group's important values.
E)   There is no need to help individuals avoid embarrassing situations.F) B) and D)
G) A) and E)

Question 7

________ teams have been found to have a positive effect on productivity and attitudes of control, yet no impact on job satisfaction or organizational commitment.

Accepted Answer

A)   Project
B)   Cross-functional
C)   Work
D)   Self-managed
E)   VirtualF) A) and E)
G) C) and E)

Question 8

What is the difference between a group and a team?

Accepted Answer

A)   A team is a collection of people, and a group is a powerful unit of collective performance.
B)   A group is a collection of people, and a team is a powerful unit of collective performance.
C)   A group can also be considered an organization, whereas a team cannot.
D)   Teams share norms, but groups don't.
E)   A group does not necessarily have a shared goal, and teams always have a shared goal.F) C) and D)
G) A) and D)

Question 9

Javier points out during the meeting that the group has fallen a half hour behind schedule according to the agenda and should get back to the important work at hand. He is performing a ________ role.

Accepted Answer

A)   relational
B)   production
C)   maintenance
D)   social
E)   taskF) D) and E)
G) All of the above E

Question 10

Which of the following is a source of intergroup conflict in the workplace?

Accepted Answer

A)   excessive communication
B)   inconsistent goals or reward systems
C)   too many resources
D)   lack of diversity
E)   strict job boundariesF) A) and B)
G) C) and D)

Question 11

This question contains two parts; be sure to answer both.
First, explain the conflict-handling styles a manager might adopt and the circumstances under which each style is appropriate.
Next, imagine that you run a small diner that serves breakfast and lunch. A major company, with thousands of employees, has moved into the neighborhood. You need to open your diner two hours earlier each day (at 5 a.m. instead of 7 a.m.), but the staff is unwilling to come into work so early, and many have refused to do so. Which method would you use to manage the conflict? Explain the rationale for your solution.

Accepted Answer

The five styles are:
1. Avoiding-ignoring or suppressing a conflict; appropriate when a person needs to buy time in unfolding and ambiguous situations.
2. Accommodating-allowing the other person's desires to prevail; appropriate when the issue isn't important and is simple and not getting worse.
3. Forcing-ordering or otherwise using power to get people to do it your way; appropriate when quick results are essential.
4. Compromising-splitting the difference; appropriate when both sides have opposite goals and/or possess equal power.
5. Collaborating-devising solutions that benefit both parties; appropriate for complex issues plagued by misunderstanding.
Students should explain which style they would choose to handle the conflict at the diner.
1. Avoiding-ignore there is an issue and open early and work the diner yourself or hire new employees.
2. Accommodating-allow the employees to still come in at 7 a.m. and have a modified menu for the earlier time.
3. Forcing-tell the employees to come in or get another job.
4. Compromising-rotate who comes in early and who stays late.
5. Collaborating-talk with the employees and brainstorm solutions together.

Question 12

________ is designed to elicit different opinions without inciting people's personal feelings.

Accepted Answer

A)   Groupthink
B)   Storming
C)   Social loafing
D)   Programmed conflict
E)   Dysfunctional conflictF) A) and B)
G) A) and C)

Question 13

Norms are typically explicit and are often discussed openly.

Accepted Answer

A) True 
 B)False

Question 14

If you have a team that is low on conscientiousness, which of the following would you recommend?

Accepted Answer

A)   They need to engage in team reflectivity.
B)   They need a team charter.
C)   They need to follow the norms they created.
D)   They need to give each member a voice.
E)   They need to define the task and maintenance roles.F) A) and C)
G) B) and C)

Question 15

Which of the following is the best way to manage virtual teams?

Accepted Answer

A)   Make sure that the majority of your team members are junior-level staffers who have no more than a year's tenure at the company.
B)   Check in regularly, but resist the urge to micromanage.
C)   Require all team members to work on the same schedule-say, Monday through Friday, from 9 a.m. until 6 p.m.
D)   Meet with each individual member of the team at least twice a week.
E)   Avoid face-to-face communication and convey information primarily through e-mail and texts.F) A) and D)
G) A) and C) B

Question 16

Based on expectations of the team, of the organization, and of themselves, what do the members of the team often develop?

Accepted Answer

A)   resources
B)   norms
C)   groupthink
D)   roles
E)   social fitF) C) and E)
G) C) and D)

Question 17

Which of the following is NOT characteristic of workgroups with excessive conflict?

Accepted Answer

A)   dissatisfaction
B)   indecision
C)   political infighting
D)   lack of teamwork
E)   creativityF) B) and E)
G) B) and C)

Question 18

Think back on a time you were part of a team and describe how you will become a more effective team member in the future. What did you do wrong or right?

Accepted Answer

Commit to the team-willingness to put th...

Question 19

In the performing stage of group development, members

Accepted Answer

A)   prepare for disbandment.
B)   develop close relationships.
C)   test the leader's policies.
D)   concentrate on solving problems and completing tasks.
E)   hold back to see what will happen.F) D) and E)
G) B) and D)

Question 20

A moderate level of conflict can induce creativity and initiative, thereby raising performance.

Accepted Answer

A) True 
 B)False

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Correct Answer
verified
When a group follows punctuated equilibr...
View Answer

During the storming stage of Tuckman's five-stage model, the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Correct Answer
verified

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers, and in three years had record profits, the company

Correct Answer
verified

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

Correct Answer
verified

________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.

Correct Answer
verified

Why would a group or team NOT typically enforce norms?

Correct Answer
verified

________ teams have been found to have a positive effect on productivity and attitudes of control, yet no impact on job satisfaction or organizational commitment.

Correct Answer
verified

What is the difference between a group and a team?

Correct Answer
verified

Javier points out during the meeting that the group has fallen a half hour behind schedule according to the agenda and should get back to the important work at hand. He is performing a ________ role.

Correct Answer
verified
E

Which of the following is a source of intergroup conflict in the workplace?

Correct Answer
verified

________ is designed to elicit different opinions without inciting people's personal feelings.

Correct Answer
verified

Norms are typically explicit and are often discussed openly.

Correct Answer
verified

If you have a team that is low on conscientiousness, which of the following would you recommend?

Correct Answer
verified

Which of the following is the best way to manage virtual teams?

Correct Answer
verified
B

Based on expectations of the team, of the organization, and of themselves, what do the members of the team often develop?

Correct Answer
verified

Which of the following is NOT characteristic of workgroups with excessive conflict?

Correct Answer
verified

Think back on a time you were part of a team and describe how you will become a more effective team member in the future. What did you do wrong or right?

Correct Answer
verified
Commit to the team-willingness to put th...
View Answer

In the performing stage of group development, members

Correct Answer
verified

A moderate level of conflict can induce creativity and initiative, thereby raising performance.

Correct Answer
verified

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Correct AnswerverifiedWhen a group follows punctuated equilibr...View AnswerShow Answer

During the storming stage of Tuckman's five-stage model, the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Correct AnswerverifiedShow Answer

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers, and in three years had record profits, the company

Correct AnswerverifiedShow Answer

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

Correct AnswerverifiedShow Answer

________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.

Correct AnswerverifiedShow Answer

Why would a group or team NOT typically enforce norms?

Correct AnswerverifiedShow Answer

________ teams have been found to have a positive effect on productivity and attitudes of control, yet no impact on job satisfaction or organizational commitment.

Correct AnswerverifiedShow Answer

What is the difference between a group and a team?

Correct AnswerverifiedShow Answer

Javier points out during the meeting that the group has fallen a half hour behind schedule according to the agenda and should get back to the important work at hand. He is performing a ________ role.

Correct AnswerverifiedE

Which of the following is a source of intergroup conflict in the workplace?

Correct AnswerverifiedShow Answer

________ is designed to elicit different opinions without inciting people's personal feelings.

Correct AnswerverifiedShow Answer

Norms are typically explicit and are often discussed openly.

Correct AnswerverifiedShow Answer

If you have a team that is low on conscientiousness, which of the following would you recommend?

Correct AnswerverifiedShow Answer

Which of the following is the best way to manage virtual teams?

Correct AnswerverifiedB

Based on expectations of the team, of the organization, and of themselves, what do the members of the team often develop?

Correct AnswerverifiedShow Answer

Which of the following is NOT characteristic of workgroups with excessive conflict?

Correct AnswerverifiedShow Answer

Think back on a time you were part of a team and describe how you will become a more effective team member in the future. What did you do wrong or right?

Correct AnswerverifiedCommit to the team-willingness to put th...View AnswerShow Answer

In the performing stage of group development, members

Correct AnswerverifiedShow Answer

A moderate level of conflict can induce creativity and initiative, thereby raising performance.

Correct AnswerverifiedShow Answer

Correct Answer
verified
When a group follows punctuated equilibr...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
E

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Commit to the team-willingness to put th...
View Answer

Correct Answer
verified

Correct Answer
verified