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Exam 14: Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

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Question 1

Multiple Choice

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Charismatic leadership is now considered part of ________ leadership.

A) transactional
B) shared
C) laissez-faire
D) transformational
E) servant

F) A) and B)
G) A) and C)

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Question 2

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Suppose that you are managing a large retail store, such as a Macy's or Nordstrom, and want to convince several department managers to join a task force to make recommendations for marketing through social media. The department managers are already very busy, so you know it is going to be difficult to convince them to join the task force. Explain how you might use the five of the nine most relevant influence tactics discussed in the text.

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The nine tactics described, in descending order of frequency of use, are as follows: 1. Rational persuasion-trying to convince someone with reason, logic, or facts 2. Inspirational appeals-trying to build enthusiasm by appealing to others' emotions, ideals, or values 3. Consultation-getting others to participate in planning, decision making, and changes 4. Ingratiation-getting someone in a good mood prior to making a request 5. Personal appeals (soft)-referring to friendship and loyalty when making a request or asking a friend to do a favor 6. Exchange tactics-making explicit or implied promises and trading favors 7. Coalition tactics-getting others to support your efforts to persuade someone 8. Pressure tactics-demanding compliance or using intimidation or threats 9. Legitimating tactics-basing a request on authority or right, organizational rules or policies, or explicit/implied support from superiors Students should explain how they would use five of these tactics to convince department managers to join the task force.

Question 3

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Narcissistic leaders tend to bring out the best work behaviors in others.

Keith was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ________ power.

In Fiedler's contingency leadership model, ________ is the amount of influence a leader has in his or her immediate work environment.

Coral supervises a group of customer service representatives. Coral is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Coral has ________ in the contingency model.

Josef is something of a cheerleader around his team. He shares his vision and expresses his confidence in his team's ability to achieve his vision. He is quick to compliment and acknowledge team members' accomplishments, and he is enthusiastic about their successes. Daniel, Josef's manager, stopped by and casually chatted with some of the team members. What type of leader did Daniel learn Josef was?

Which of the following is NOT one of the five sources of power?

At the morning status meeting, everyone goes around the room and shares what has happened overnight with the computer system and whether or not there are any change requests in the queue. Regardless of how many issues there seem to be, Joel says, "We can solve anything." What type of leader is Joel?

Which of the following is NOT positively associated with transformational leadership, according to research?

Wilma leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Wilma should adopt a(n) ________ leadership style.

Define transformational leadership and explain the four key leader behaviors that constitute transformational leadership.

A ________ leader is one who focuses on providing increased service to others.

"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?

Beverly, the manager of a branch location of a large law firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Beverly could best be described as which type of leader?

Organizations may apply trait theory by

Which of the following is NOT a behavioral leadership approach?

Which of the following is a characteristic of transformational leaders?

To help you become more self-aware, which of the following would NOT be beneficial?

This question contains two parts; be sure to answer both. First, what is servant leadership, and what are the characteristics of a servant leader? Second, assume that you are the manager of a college cafeteria. The cafeteria serves meals to students, faculty, and staff. Describe four different ways in which you might use servant leadership to improve the customer service provided by your staff.