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When evaluating the six-step decision-making process, what occurs during the solution test step?


A) The process will begin again if the decisions made were incorrect.
B) definition of the problem as clearly and precisely as possible
C) details of every solution possible including ideas that seem far fetched
D) None of these are correct.

E) A) and D)
F) A) and B)

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Virtual reality is the viewing of the physical world with computer-generated layers of information added to it.

A) True
B) False

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What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?


A) optimization analysis
B) goal-seeking analysis
C) sensitivity analysis
D) what-if analysis

E) A) and B)
F) A) and C)

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Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales.At what level of the organizational pyramid would you categorize Andy?


A) strategic
B) owner
C) operational
D) managerial

E) A) and B)
F) A) and C)

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Metrics are temporary activities a company undertakes to create a unique product, service, or result.

A) True
B) False

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What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?


A) intelligent system
B) artificial intelligence
C) neural network
D) intelligent agent

E) B) and C)
F) C) and D)

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Best practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry.

A) True
B) False

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Business processes should never drive MIS choices and should be based on business strategies and goals.

A) True
B) False

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Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

A) True
B) False

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What is a common tool used to support visualizations and that tracks KPIs and CSFs by compiling information from multiple sources?


A) models
B) digital dashboards
C) neural networks
D) verified graphs

E) A) and B)
F) B) and C)

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Granularity refers to the level of detail in the model or the decision-making process.

A) True
B) False

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Todd Haitz is the marketing manager for the National Basketball Association.Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales.Todd uses an internal KPI to track his marketing campaign success.Which of the following would be an internal KPI Todd would use to track his marketing campaigns?


A) marketing campaign ROI
B) marketing campaign percentage of fans purchasing Sports Illustrated magazine
C) marketing campaign advertiser revenue sales
D) marketing campaign market share

E) C) and D)
F) B) and D)

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Which of the following is considered a managerial decision or semistructured decision?


A) determining how many employees are out sick
B) determining the impact of last month's marketing campaign
C) investigating why payroll is having problems running
D) tracking how much inventory is in the warehouse

E) A) and C)
F) None of the above

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Which of the following is considered an operational or structured decision?


A) determining how many employees are out sick
B) determining the impact of last month's marketing campaign
C) allocating resources to a department for a new system
D) monitoring performance of a project team

E) None of the above
F) All of the above

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As the business and its strategies change, so do the dynamic processes.Examples of dynamic processes include managing layoffs of employees, changing order levels based on currency rates, and canceling business travel due to extreme weather.

A) True
B) False

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Which of the following is an example of dynamic processes?


A) employee layoffs
B) order level changes based on currency rates
C) canceling business travel due to extreme weather
D) All of these are correct.

E) C) and D)
F) A) and D)

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What is consolidation?


A) involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) the ability to look at information from different perspectives
C) enables users to get details, and details of details, of information
D) finds the inputs necessary to achieve a goal, such as a desired level of output

E) A) and C)
F) All of the above

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What models information and provides assistance in evaluating and choosing among different courses of action?


A) OLTP
B) OLAP
C) TPS
D) DSS

E) All of the above
F) A) and C)

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What occurs when a task or activity is unnecessarily repeated?


A) bottlenecks
B) redundancy
C) automation
D) streamlining

E) A) and B)
F) A) and C)

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What is pivot?


A) involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) rotates data to display alternative presentations of the data
C) enables users to get details, and details of details, of information
D) finds the inputs necessary to achieve a goal such as a desired level of output

E) A) and C)
F) A) and D)

Correct Answer

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