Question 1

What is the basic business system that serves the operational level and assists in making structured decisions?

Accepted Answer

A)  OLTP
B)  OLAP
C)  TPS
D)  DSSE) A) and B)
F) A) and C)

Question 2

A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following represents a business-facing process?

Accepted Answer

A)  loan processing
B)  order processing
C)  strategic planning
D)  customer billingE) A) and B)
F) None of the above

Question 4

What is Google Glass?

Accepted Answer

A)  the viewing of the physical world with computer-generated layers of information added to it
B)  a wearable computer with an optical head-mounted display (OHM
D)  
C)  uses technology allowing humans to interact with a computer through bodily sensations and movements
D)  a work environment that is not located in any one physical spaceE) None of the above
F) B) and D)

Question 5

What are measurements that evaluate results to determine whether a project is meeting its goals?

Accepted Answer

A)  models
B)  metrics
C)  benchmarks
D)  genetic algorithmsE) A) and C)
F) A) and B)

Question 6

When considering the 5 steps of the order-to-delivery business process, which step includes places orders, notifies production, and checks credit?

Accepted Answer

A)  Step 2 - Sales
B)  Step 1 - Marketing
C)  Step 3 - Operations management
D)  Step 5 - Customer serviceE) B) and C)
F) A) and C)

Question 7

Which of the following is considered part of the process in the systems thinking example of a TPS?

Accepted Answer

A)  source document
B)  calculate
C)  report
D)  All of these are correct.E) All of the above
F) A) and B)

Question 8

When evaluating the six-step decision-making process, what occurs during the problem identification step?

Accepted Answer

A)  The process will begin again if the decisions made were incorrect.
B)  definition of the problem as clearly and precisely as possible
C)  details of every solution possible including ideas that seem far fetched
D)  The solution that best solves the problem is selected.E) A) and B)
F) A) and C)

Question 9

What is represented by a rounded-corner rectangle in a business process model?

Accepted Answer

A)  BPMN event
B)  BPMN activity
C)  BPMN flow
D)  BPMN gatewayE) A) and C)
F) A) and D)

Question 10

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

Accepted Answer

A) True 
 B)False

Question 11

When evaluating the six-step decision-making process, what occurs during the solution implementation step?

Accepted Answer

A)  The process will begin again if the decisions made were incorrect.
B)  definition of the problem as clearly and precisely as possible
C)  details of every solution possible including ideas that seem far fetched
D)  The solution that best solves the problem is selected.E) B) and C)
F) All of the above

Question 12

What is the mathematical method of handling imprecise or subjective information?

Accepted Answer

A)  fuzzy logic
B)  virtual reality
C)  expert system
D)  genetic algorithmE) A) and D)
F) A) and C)

Question 13

Which of the following statements is accurate?

Accepted Answer

A)  Key performance indicators can have no more than four critical success factors.
B)  Critical success factors can have no more than four key performance indicators.
C)  Key performance indicators can have several critical success factors.
D)  Critical success factors can have several key performance indicators.E) A) and B)
F) None of the above

Question 14

Benchmarks are baseline values the system seeks to attain.

Accepted Answer

A) True 
 B)False

Question 15

Which term is used to describe the ease with which people perform transactions and/or find information?

Accepted Answer

A)  usability
B)  customer satisfaction
C)  financial
D)  conversion ratesE) A) and B)
F) C) and D)

Question 16

Efficiency MIS metrics include throughput, speed, and availability.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a not a type of organizational information system?

Accepted Answer

A)  executive information system
B)  decisions support system
C)  analysis processing system
D)  transactional processing systemE) C) and D)
F) A) and D)

Question 18

A consolidation rotates data to display alternative presentations of the data.

Accepted Answer

A) True 
 B)False

Question 19

What would managers use to make structured decisions at the operational level?

Accepted Answer

A)  transactional information
B)  analytical information
C)  EIS system
D)  intelligent systemE) A) and D)
F) B) and C)

Question 20

Redundancy occurs when a task or activity is never repeated.

Accepted Answer

A) True 
 B)False

Exam 2: Decisions and Processes: Value Driven Business

Which term is used to describe the ease with which people perform transactions and/or find information?

Correct AnswerverifiedShow Answer

What is Google Glass?

Correct AnswerverifiedShow Answer

When evaluating the six-step decision-making process, what occurs during the solution implementation step?

Correct AnswerverifiedShow Answer

Efficiency MIS metrics include throughput, speed, and availability.

Correct AnswerverifiedShow Answer

Which of the following is a not a type of organizational information system?

Correct AnswerverifiedShow Answer

What is the mathematical method of handling imprecise or subjective information?

Correct AnswerverifiedShow Answer

Redundancy occurs when a task or activity is never repeated.

Correct AnswerverifiedShow Answer

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

Correct AnswerverifiedShow Answer

What are measurements that evaluate results to determine whether a project is meeting its goals?

Correct AnswerverifiedShow Answer

A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data.

Correct AnswerverifiedShow Answer

Which of the following statements is accurate?

Correct AnswerverifiedShow Answer

When evaluating the six-step decision-making process, what occurs during the problem identification step?

Correct AnswerverifiedShow Answer

Which of the following represents a business-facing process?

Correct AnswerverifiedShow Answer

A consolidation rotates data to display alternative presentations of the data.

Correct AnswerverifiedShow Answer

Which of the following is considered part of the process in the systems thinking example of a TPS?

Correct AnswerverifiedShow Answer

Benchmarks are baseline values the system seeks to attain.

Correct AnswerverifiedShow Answer

When considering the 5 steps of the order-to-delivery business process, which step includes places orders, notifies production, and checks credit?

Correct AnswerverifiedShow Answer

What would managers use to make structured decisions at the operational level?

Correct AnswerverifiedShow Answer

What is represented by a rounded-corner rectangle in a business process model?

Correct AnswerverifiedShow Answer

What is the basic business system that serves the operational level and assists in making structured decisions?

Correct AnswerverifiedShow Answer

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