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Trina works for Johnson Electric as a corporate lawyer, and part of her duties are to ensure the ethical and legal use of information within the company.Which of the following represents Trina's role at Johnson Electric?


A) Chief Knowledge Officer (CKO)
B) Chief Privacy Officer (CPO)
C) Chief Technology Officer (CTO)
D) Chief Information Officer (CIO)

E) All of the above
F) None of the above

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Demonstrate how a company can add value by using Porter's value chain analysis.

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To identify competitive advantages, Mich...

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Which of the following represents the types of data commonly found in the operations management department?


A) monetary data
B) payroll data
C) production data
D) employee data

E) A) and B)
F) B) and D)

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How are the majority of companies today typically organized?


A) by departments or functional areas
B) by departments or financial areas
C) by degree or financial areas
D) by manager or knowledge area

E) B) and C)
F) None of the above

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If a business is following a focused strategy, then its competitive scope is ________.


A) broad market
B) narrow market
C) broad range products
D) broad range of services

E) C) and D)
F) B) and C)

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Which of the following is the key term that defines the confirmation or validation of an event or object?


A) buyer power
B) data
C) fact
D) entry barrier

E) B) and C)
F) A) and C)

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Which of the following is considered data?


A) quantity sold
B) best customer by month
C) best-selling item by month
D) worst selling item by month

E) B) and D)
F) A) and C)

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Which of the following is considered a service?


A) selling groceries
B) managing a team
C) cutting hair
D) All of these are correct.

E) A) and D)
F) None of the above

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MIS can be an important enabler of business success and innovation.Which of the below statements is accurate when referring to MIS?


A) MIS equals business success and innovation.
B) MIS represents business success and innovation.
C) MIS is not a valuable tool that leverages talent.
D) MIS is a valuable tool that can leverage the talents of people who know how to use and manage it effectively.

E) None of the above
F) B) and D)

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Greg works for Geneva Steel Corporation.Greg's duties include managing the overall processes for the company and transforming the steel resources into goods.Which department would Greg most likely work in?


A) accounting
B) operations management
C) marketing
D) CIO

E) C) and D)
F) All of the above

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Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod, iPhone, and iPad.What are these all examples of?


A) competitive advantage
B) first-mover advantage
C) All of these are correct.
D) None of these are correct.

E) None of the above
F) B) and D)

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Explain why competitive advantages are temporary.

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A competitive advantage is a feature of ...

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The business decisions made by the accounting department include employee data, promotion data, and vacation data.

A) True
B) False

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What is buyer power?


A) the ability of buyers to affect the price they must pay for an item
B) the suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services)
C) high when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market
D) high when there are many alternatives to a product or service and low when there are few alternatives from which to choose

E) B) and C)
F) A) and D)

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Sandy works as the Chief Knowledge Officer for Bend Lumbar Company.She has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue.Sandy determines that the best value she can add is by creating a service that offers free next day shipping on any order over $50.Where in the value chain is Sandy adding value?


A) the primary value activity outbound logistics
B) the primary value activity inbound logistics
C) the primary value activity marketing and sales
D) the primary value activity operations

E) None of the above
F) C) and D)

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A leadership plan that achieves a specific set of goals or objectives is a business strategy.

A) True
B) False

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Which of the following is not a technology company but used technology to revamp the business process of selling books?


A) Netflix
B) Dell
C) Zappos
D) Amazon

E) None of the above
F) All of the above

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Inbound logistics and operations are part of the primary value activities.

A) True
B) False

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Which of the following is considered a service?


A) teaching
B) waiting tables
C) cutting hair
D) All of these are correct.

E) B) and C)
F) All of the above

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For an organization to succeed, every department or functional area must work independently to be most effective.

A) True
B) False

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