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Which of the following represent skills that managers need?


A) Interpersonal & communication,conceptual & decision,and professional
B) Technical,interpersonal & communication and conceptual & decision
C) Professional,technical,and interpersonal & communication
D) Conceptual & decision,professional and technical
E) Professional,technical,and conceptual & decision

F) A) and E)
G) A) and D)

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In managing your career,it is important to know that now,more than ever individuals will be accountable for their actions and for results.

A) True
B) False

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Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?


A) Operational managers
B) Functional managers
C) Activities managers
D) Strategic managers
E) Tactical managers

F) A) and B)
G) A) and D)

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Successful CEO's know that the change from a local to a global marketplace is


A) irrelevant to today's business environment.
B) irreversible.
C) unchanging.
D) slowing.
E) no different than it has been over the last three decades.

F) B) and C)
G) A) and C)

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Managing for competitive advantage includes delivering innovation,quality,service,speed,and cost competitiveness.

A) True
B) False

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Which of the following statements about the Internet is true?


A) The Internet always makes things easier.
B) The Internet drives down costs.
C) The Internet's only impact is on business as a whole.
D) All email messages are emergencies.
E) People connected to the Internet should respond to email messages immediately.

F) C) and D)
G) A) and E)

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B

Scenario B. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his/her job as a manager and how he/she spends time. Using the descriptions below, which function of management is the CEO most likely describing in each of the examples? -"Recently,I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs.Other times,my focus is more towards financial resources."


A) Planning
B) Organizing
C) Leading
D) Controlling
E) Decision making

F) B) and D)
G) A) and E)

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Which of Mintzberg's roles involves searching for new business opportunities and initiating new projects to create change?


A) Leader
B) Figurehead
C) Entrepreneur
D) Resource allocator
E) Monitor

F) B) and E)
G) A) and B)

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Briefly describe each of the four key management functions.

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__________ means giving customers what they want or need,when they want it.


A) Service
B) Quality
C) Innovation
D) Speed
E) Competitiveness

F) D) and E)
G) A) and B)

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A

As one of the key management functions,leading focuses on a manager's efforts to


A) mobilize people to contribute their ideas.
B) build organizations that are flexible and adaptive.
C) make sure goals are met.
D) identify opportunities for sustainable advantage.
E) build a dynamic organization.

F) A) and B)
G) B) and D)

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Scenario B. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his/her job as a manager and how he/she spends time. Using the descriptions below, which function of management is the CEO most likely describing in each of the examples? -"Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next year,three years,and beyond.We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set."


A) Planning
B) Organizing
C) Leading
D) Controlling
E) Decision making

F) A) and E)
G) B) and D)

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Tactical managers are often referred to as


A) center managers.
B) middle-level managers.
C) lower-level managers.
D) operational managers.
E) upper-middle managers.

F) B) and D)
G) A) and D)

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A manager's ability to stimulate people to be high performers is referred to as


A) planning.
B) organizing.
C) leading.
D) controlling.
E) monitoring.

F) D) and E)
G) None of the above

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Using personal technology such as a BlackBerry,means that you must be available all of the time to do the best job possible.

A) True
B) False

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Managers will utilize _____________ skills with increasing frequency as they rise within an organization.


A) conceptual and decision
B) informational
C) technical
D) professional
E) negotiation

F) A) and C)
G) All of the above

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The importance of managerial skills is exemplified by which of the following statements?


A) Obtaining high performance from people in the organization is easy because of the authority managers will continue to have over knowledge workers.
B) Upper-level managers need technical skills to manage supervisory personnel.
C) Supervisory level managers have the most contact with the top-level managers.
D) Conceptual and decision skills become less important than technical skills as a manager rises higher in the company.
E) Interpersonal skills are important throughout a manager's career,at every level of management.

F) B) and D)
G) A) and D)

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E

Which of the following is one of the key elements that make the current business landscape different from the past?


A) Diversity
B) Collaboration across organizational boundaries
C) Quality
D) Cost competitiveness
E) Speed

F) A) and C)
G) B) and D)

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Management is the process of working with people and resources to make profit at all costs.

A) True
B) False

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Planning in the new business environment can also be described as


A) creating conditions so that people and things work together to achieve maximum success.
B) delivering strategic value.
C) stimulating people to be high performers.
D) monitoring performance and implementing needed changes.
E) motivating workers to do their jobs effectively.

F) B) and C)
G) A) and C)

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