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Exam 1: Managing and Performing

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Question 21

Multiple Choice

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"My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned, and making adjustments where needed."

A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Decision making.

F) A) and B)
G) None of the above

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Question 22

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Efficiency is far more important than effectiveness in today's competitive environment.

A) True
B) False

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Question 23

Multiple Choice

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__________ is the introduction of new goods and services.

Cost competitiveness means pricing your products lower than all competitors' products.

As one of the key management functions, leading focuses on a manager's efforts to

As the founders of the company, Naomi and Yolanda are best described as

_________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

When a customer service manager works to defuse a situation with an irate customer, which of Mintzberg's roles is he or she taking on?

The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas, and collaboration across organizational "boundaries."

"Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set."

Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Other times, my focus is more toward financial resources."

Corporate speed means being fast to respond to both your customers and the competition.

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?

The vice president of Delta Design LLC attended a trade show to make additional supplier and distribution contacts for the business. Which of Mintzberg's roles was the VP playing in this situation?

The set of skills composed of understanding yourself, managing yourself, and dealing effectively with others is called

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

As managers rise through an organization, they will probably rely less on their technical skills.

Briefly describe each of the four key management functions.

Until recently the move to globalization was growing very quickly. Now the change from local to global has leveled off and countries are pushing back in favor of localization.