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Organisations face decision-making environments for all types of problems that require optimisation techniques.Under which circumstances might a manager use optimisation techniques?


A) To help them decide which combination of projects a firm should invest in
B) To help in investment trading decisions
C) To determine the optimal configuration of fibre-optic cable in a network that may include many thousands of connection points
D) All of the above are appropriate environments for use of optimisation techniques
Organisations face decision-making environments for all types of problems that require optimisation techniques, such as the following.
• Business executives use genetic algorithms to help them decide which combination of projects a firm should invest in, taking complicated tax considerations into account.
• Investment companies use genetic algorithms to help in trading decisions.

E) A) and D)
F) C) and D)

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Which of the below is an example of a critical success factor?


A) Increase customer satisfaction
B) Number of new customers
C) Number of new products
D) Percentage of employee turnover

E) C) and D)
F) All of the above

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Describe business process management and its value to an organisation.

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Where business process re-engineering is...

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What do Executive information systems use to quickly deliver specific key information to top managers without them having to interact deeply with the system?


A) Interactability
B) Virtualisation
C) Visualisation
D) None of these, it varies from organisation to organisation

E) B) and C)
F) A) and D)

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Redundancy occurs when a task or activity is never repeated.

A) True
B) False

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A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

A) True
B) False

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At the managerial level,which organisational abilities must employees continuously evaluate?


A) Identifying change
B) Adapting to change
C) Leveraging change
D) All the answers are correct

E) A) and B)
F) A) and C)

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What is drill-down capability?


A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) The ability to look at information from different perspectives
C) Enables users to get details, and details of details, of information
D) Finds the inputs necessary to achieve a goal such as a desired level of output

E) B) and C)
F) A) and B)

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Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station,as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?


A) Customer satisfaction metrics
B) Efficiency metrics
C) Effectiveness metrics
D) Benchmarking metrics

E) A) and B)
F) B) and D)

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Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?


A) Develop core business activities required to run the day-to-day operations
B) Control core business activities required to run the day-to-day operations
C) Maintain core business activities required to run the day-to-day operations
D) All the answers are correct

E) A) and B)
F) None of the above

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Benchmarks are baseline values the system seeks to attain.

A) True
B) False

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What is consolidation?


A) It involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) The ability to look at information from different perspectives
C) It enables users to get details, and details of details, of information
D) It finds the inputs necessary to achieve a goal such as a desired level of output

E) None of the above
F) All of the above

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Business processes should never drive MIS choices and should be based on business strategies and goals.

A) True
B) False

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What does BPR assume about the current process in the extreme?


A) Current process is irrelevant
B) Current process is broken
C) Current process must be overhauled from scratch
D) All the answers are correct

E) A) and D)
F) A) and C)

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At the strategic decision-making level,employees develop,control and maintain core business activities.

A) True
B) False

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Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

A) True
B) False

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CSFs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?


A) CSFs are business strategy elements; whereas KPIs measure the progress of the CSFs
B) CSFs build the business environment; whereas KPIs explain how to build the CSFs
C) KPIs are used first; whereas CSFs are applied after
D) KPIs promote employees on their performance; whereas CSFs demote employees based on their performance level

E) B) and D)
F) All of the above

Correct Answer

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Business process modelling usually begins with a functional process representation of what?


A) The business problem
B) The business function
C) The process function
D) The process problem

E) B) and C)
F) B) and D)

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Which of the following should a business follow for success?


A) MIS choices should drive business processes
B) Business processes should drive MIS choices
C) MIS choices should drive business strategies and goals
D) All the answers are correct, depending on the industry

E) B) and C)
F) None of the above

Correct Answer

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What are the crucial steps companies perform to achieve their goals and objectives,and implement their strategies?


A) Critical success factors
B) Crucial success factors
C) Key performance indicators
D) Key performance factors

E) A) and D)
F) A) and C)

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